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Were looking for a visionary Support Engineer Tier 1 to join the company team. In this critical role, you will be monitoring, supporting, and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools. You will work closely with teams from our business areas, network engineering, and management as a team representative on major incident bridges
Responsibilities:
Provide technical support for our company customers around the world.
Own and manage customer issues and see problems throughout resolution.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and can-do attitude.
Be a focal point for the customers needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance.
Track and monitor customer status and identify both areas of concern and growth opportunities.
Be a part of building and expanding the companys Global Support Services.

seeking a senior, hands-on CISO & Head of IT to act as "one-man-show" authority for IT operations and information security. This role owns IT and Information Security e2e for core business functions:
setting direction, making structural and vendor decisions, and defining what "good" looks like, while also answering questions in real time, exercising sound judgment, and taking ownership when issues arise.
This is a highly visible leadership role focused on judgment, ownership, and practical execution.

Key Responsibilities

Information Security & Risk

Build and maintain a pragmatic information security and IT risk management program aligned with business priorities.
Lead security risk assessments and drive remediation in partnership with engineering, IT, and business teams.
Define and maintain security policies, standards, and secure-by-design practices in collaboration with our Product House organization.
Promote security awareness and accountability across the company, including ownership of employee security training programs.
IT Ownership

Own internal IT environment, including identity and access management (e.g., Okta), Google Workspace, endpoints, and core SaaS tools.
Ensure smooth employee onboarding and offboarding.
Act as a point of escalation for IT issues and access problems, including hands-on work.
Manage external IT service providers and helpdesk vendors, including SLAs and escalation.
Security Operations

Own the overall effectiveness of security monitoring, detection, and response.
Design and maintain preventive controls, processes, and readiness measures to reduce the likelihood and impact of data security incidents.
Ensure vulnerabilities, findings, and incidents are identified, prioritized, and addressed.
Lead preparation for security incidents, including incident response planning, tabletop exercises, and coordination with Legal, Product House, and external partners.
Stay current on emerging threats and translate them into practical, risk-based improvements for the business.
Audits, Customers & Vendors

Lead security audits and certifications (e.g., SOC 2, ISO 27001) and serve as the primary contact for auditors.
Personally own customer security questionnaires and security discussions.
Partner closely with Legal on privacy, regulatory, and contractual security matters.
Oversee the IT and security budget and manage relevant vendors and advisors.

It starts with you - an engineer driven to build resilient, automated infrastructure that enables teams to move fast with confidence. You care about operational excellence, developer experience, and reliability at scale. Youll architect and operate the compute and networking infrastructure that powers our AI platform - from CI/CD pipelines to Kubernetes clusters to observability systems - across cloud and on-prem environments.
If you want to build infrastructure that powers mission-critical AI systems at national scale, join our companys mission - this role is for you.
The Responsibilities
Architect and operate Kubernetes-based infrastructure across AWS and on-prem environments, ensuring high availability, security, and performance.
Design and maintain CI/CD pipelines for application and service deployments with automated testing, security scanning, and rollback capabilities.
Drive infrastructure-as-code practices for compute and networking - building reproducible, auditable, and version-controlled infrastructure.
Own reliability and incident response - establish SLOs, build alerting systems, lead incident resolution, and drive post-incident improvements.
Enable AI-native operations - support agentic deployment pipelines, self-healing infrastructure, and secure sandboxing for model experimentation.
Build and maintain observability systems - metrics, logging, tracing, and dashboards that provide visibility into system health.
Optimize infrastructure cost and performance - right-size resources, implement auto-scaling, and identify efficiency opportunities.
Collaborate with Engineering, Data Platform, Data Engineering, and Security teams to align infrastructure with platform needs.
Shape infrastructure characteristics that support data freshness, correctness, and low-latency pathways for AI training/inference, retrieval, and agentic workflows.
Contribute paved-road tooling - reusable CI/CD patterns for services, IaC modules for compute and networking, and runbooks - that streamline delivery across teams.
Collaborate with Engineering, Data Platform, Data Engineering, Security, Product, AI/ML, Data Science, and Analytics to anticipate and meet cross-functional needs.

We are on the lookout for an experienced engineer to join our DevOps team who is passionate about software design, development, and deployment.
The role focuses on designing, building, and maintaining production-grade cloud solutions, ensuring scalability, reliability, and security. You will manage CI/CD pipelines, automate deployments, monitor system performance, and collaborate across development teams to deliver resilient infrastructure in a rapidly evolving environment.
The Responsibilities
Collaborate closely with development teams to define and implement infrastructure requirements that support scalable, secure, and efficient operations.
Develop and maintain internal tools to automate workflows, streamline development processes, and enhance monitoring and operational efficiency.
Diagnose and resolve issues across development, testing, and production environments to ensure system stability and optimal performance.

We are looking for an experienced Senior DevOps Engineer to join our DevOps team who is passionate about software design, development and deployment. The job involves writing production-grade modern DevOps solutions that will be shipped to the cloud and on-prem solutions.
The Responsibilities
Build the best solutions for our production platform.
Everything as a code approach (IaC): Run our infrastructure with a wide range of technologies including Ansible, Terraform, and Kubernetes
Build and maintain tools for automation, deployment, monitoring, and operations
Troubleshoot issues in our development, production, and test environments
Excellent communication and people skills
Work well in a team!

Required Staff DevOps Engineer
Job Description
A technology platform solely focused on corporate Ground Transportation Management (GTM), a market worth over $90Bn globally. It is the GTM category leader, serving over a quarter of the Fortune 500 companies.
Our cloud-based software aggregates existing transportation providers (corporate fleet, ride-hailing, taxi, and limos) into one single platform, helping businesses manage all of their ground transportation spend, saving time and money.
We are building the global grid of ground transportation, embracing the entire world, connecting the dots, similar to telephone and internet grids. We are inspired to become the standard in corporate ground transportation the same way as Zoom became the standard in corporate communication.
As a Staff DevOps Engineer, you will own production infrastructure across our cloud environments and work closely with platform, dev-infra and automation tests teams to drive operational excellence. You need to be ready to lead cross-team initiatives, proactively identify areas for optimization, and define scope both for yourself and the team.
You will be responsible for:
Keeping production stable and working, having a dedicated team as a first line of support
Improvement of existing CI/CD processes based on the feedback from product and infra teams
Improving the organization's FinOps posture.

We are looking for a hands-on IT System Administrator to join our IT team and take ownership of our internal IT environment. You will manage and support our Microsoft 365 ecosystem, endpoint devices (Windows & macOS), security and compliance, networking, and core SaaS applications.
The Responsibilities
Manage day-to-day IT operations and act as a technical escalation point for complex end-user and system issues.
Administer and maintain Microsoft 365, Entra ID (Azure AD), Exchange Online, Intune, and SharePoint.
Configure, support, and troubleshoot endpoint devices across Windows and macOS environments (Linux - advantage).
Manage device security and compliance using MDM solutions across platforms (Windows and macOS).
Support and maintain SaaS applications, including Jira, Zoom, Slack, and other business tools.
Manage, operate, and troubleshoot firewall and VPN environments, including FW (FortiGate / FortiClient).
Maintain clear and up-to-date technical documentation.
Participate in IT projects, system improvements, and process automation using PowerShell and/or Bash.

We are seeking an experienced and driven Senior Support Engineer to join our Global Customer Support team. In this role, you will be responsible for investigating, diagnosing, and resolving complex customer issues with the Real-time Data Platform. Youll work closely with engineering, technical writers, and client services to deliver exceptional support and help customers achieve success with at scale.
What Youll Do:
Troubleshoot and resolve technical issues for customers across diverse environments (cloud, hybrid, on-prem).
Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
Participate in real-time customer remediation efforts and live incident resolution.
Act as a customer advocate to ensure timely and accurate issue resolution.
Support enterprise customers with mission-critical systems and real-time data use cases.
Assist with new deployments, configuration guidance, and performance tuning.
Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.
Contribute to a collaborative, agile, and globally distributed support team.

We are looking for a driven, team-driven, and excellent DevOps Engineer to join our team!
WHAT YOU WILL WORK ON
Build and maintain production environments in a multi-cloud architecture with multiple providers.
Build a proactive model for quickly identifying and resolving infrastructure bugs.
Get a chance to work with virtually all aspects of our rapidly-developing infrastructure.
Drive the success of our systems advancements, cooperating with the development, support and QA teams.
Introduce cutting edge technologies to support new features in Tonkean.
Define and lead security principles.

We are seeking an experienced and security-oriented System Administrator with 3-5
years of hands-on experience to join our IT team. Responsible for maintaining,
configuring, and securing our organizations infrastructure, with a strong focus on
networking, virtualization, and firewall administration. Strong communication and
customer service skills are essential, as this role involves frequen interactio with
internal users and cross-functional teams.
Key Responsibilities:
● Manage and monitor internal infrastructure, including servers, networks,
virtualization platforms, and firewalls.
● Administer and maintain systems such as VMware/Hyper-V and backup solutions.
● Configure and maintain network devices (switches, routers, firewalls) with a focus on security best practices.
● Apply security patches, hardening procedures, and proactively monitor for threats and vulnerabilities.
● Respond to technical system support tickets and incidents in a timely and
customer-focused manner.
● Document system configurations, processes, and procedures clearly and
accurately.
● Collaborate with other IT staff to plan and execute infrastructure upgrades and improvements.
● Ensure compliance with security policies and industry standards.

We're looking for a Senior Devops Engineer for our R&D team, who is passionate about application architecture, system design, and end to end implementation.
Key Responsibilities::
You will independently determine and develop architectural approaches and solutions, building automated deployment and testing environments, managing performance
bottlenecks and continuously improving the security and resilience of our platform, and act as a knowledge source for other team members. If youre a get-things-done, hands-on creative thinker and doer, this ones for you.

Required SRE Security
Realize your potential by joining the leading performance-driven advertising company!
The ideal candidate will bridge high-level security governance with hands-on, automated security implementation across the Software Development Life Cycle (SDLC).
This individual will be a critical enabler, empowering teams to move swiftly and deliver exceptional value to our clients, all while upholding the required security standards. A proven track record in successfully balancing rapid innovation with robust security practices is essential for this role.
How youll make an impact:
As the DevSecOps Engineer, you will be responsible for creating a secure-by-design culture and leading the operational implementation of our security strategy. You will:
Build the Secure SDLC (SSDLC) Strategy: Develop, own, and execute the companys comprehensive DevSecOps strategy, focusing on automation to manage security at scale from code check-in to production deployment.
Lead Key Security Engineering Initiatives: Lead and manage security engineering programs, including:
Maturing the security tools stack (e.g., implementing WAF, and automating SCA/SAST tools).
Owning the bug bounty and responsible disclosure programs triage and remediation tracking.
Enhancing the Identity and Access Management (IAM) framework through concepts like Just-In-Time (JIT) and Zero Trust principles.
Operationalize CVE Tracking and Remediation: Design and implement a scalable system for discovering, tracking, and prioritizing Common Vulnerabilities and Exposures (CVEs) in third-party and custom code. Drive the engineering teams to achieve security risk remediation goals by providing clear, actionable data and automated patching mechanisms.
Measure & Drive Improvement: Develop and maintain key DevSecOps metrics (e.g., Mean Time To Detect/Remediate - MTTD/MTTR, percentage of code coverage by SAST/SCA tools) to measure the effectiveness of automated controls and provide a data-driven picture of the application security posture.
Embed Security Engineering: Spearhead R&D DevSecOps initiatives, partnering directly with engineering teams to select, deploy, and maintain security tools, establishing security gates and best practices throughout the product development lifecycle.

Required Senior Release Engineer Infrastructure
Realize your potential by joining the leading performance-driven advertising company!
As a Senior Release Engineer on the Infrastructure group, youll play a vital role in solving scaling challenges in our build system, handling 8 million lines of code and 160,000 unit tests efficiently.
How youll make an impact:
As a Senior Release Engineer, youll bring value by:
Solve scaling challenges in our build system, handling 8 million lines of code and 160,000 unit tests efficiently.
Drive best practices for DevOps, site reliability, and infrastructure scalability.
Build and support a self-service toolset to empower developers and streamline release processes.
Design, implement, and maintain CI/CD pipelines to ensure smooth, automated, and reliable software releases.
Develop scalable infrastructure as code (IaC) solutions to improve deployment efficiency and system reliability.
Enhance observability, monitoring, and logging to proactively detect and resolve performance issues.
Work closely with development to optimize release workflows and reduce downtime.
Manage and improve containerization strategies using Kubernetes, Docker, and related technologies.
Leverage Gen-AI tools to accelerate development velocity across all RnD.
Own the management of third-party libraries in our central Java code repository, ensuring seamless Spring and Java upgrades
Our Tech Stack:
Java, Spark, Kafka, Hadoop, Cassandra, Vertica, MySQL, HDFS, BigQuery, Docker, Linux, Kubernetes, Prometheus, Metrictank, Grafana, Airflow, Redis.

Required Security DevOps Engineer
Realize your potential by joining the leading performance-driven advertising company!
The ideal candidate will bridge high-level security governance with hands-on, automated security implementation across the Software Development Life Cycle (SDLC).
This individual will be a critical enabler, empowering teams to move swiftly and deliver exceptional value to our clients, all while upholding the required security standards. A proven track record in successfully balancing rapid innovation with robust security practices is essential for this role.
How youll make an impact:
As the DevSecOps Engineer, you will be responsible for creating a secure-by-design culture and leading the operational implementation of our security strategy. You will:
Build the Secure SDLC (SSDLC) Strategy: Develop, own, and execute the companys comprehensive DevSecOps strategy, focusing on automation to manage security at scale from code check-in to production deployment.
Lead Key Security Engineering Initiatives: Lead and manage security engineering programs, including:
Maturing the security tools stack (e.g., implementing WAF, and automating SCA/SAST tools).
Owning the bug bounty and responsible disclosure programs triage and remediation tracking.
Enhancing the Identity and Access Management (IAM) framework through concepts like Just-In-Time (JIT) and Zero Trust principles.
Operationalize CVE Tracking and Remediation: Design and implement a scalable system for discovering, tracking, and prioritizing Common Vulnerabilities and Exposures (CVEs) in third-party and custom code. Drive the engineering teams to achieve security risk remediation goals by providing clear, actionable data and automated patching mechanisms.
Measure & Drive Improvement: Develop and maintain key DevSecOps metrics (e.g., Mean Time To Detect/Remediate - MTTD/MTTR, percentage of code coverage by SAST/SCA tools) to measure the effectiveness of automated controls and provide a data-driven picture of the application security posture.
Embed Security Engineering: Spearhead R&D DevSecOps initiatives, partnering directly with engineering teams to select, deploy, and maintain security tools, establishing security gates and best practices throughout the product development lifecycle.

Required Professional Services Subject Matter Expert
Realize your potential by joining the leading performance-driven advertising company!
As a Professional Services Subject Matter Expert, part of the SMEs team in our Tel Aviv office, youll play a vital role in ensuring high-quality support and contributing to business success by connecting with multiple stakeholders across globally. You will be an essential pivotal engineer within the advertiser professional services tech solutions group, leading at least one area of expertise as the highest level of technical escalation and management, owning it end-to-end.
You will juggle between:
Complex technical case investigations.
Consultation and mentoring to lower levels of support.
Bug reporting, tracking & prioritizing.
Knowledge creation, retention and training - including via AI and automations.
Operational data analysis.
Ad-hoc activities and projects with our Product and Business stakeholders.
Long-term relationships.
You will collaborate with multiple stakeholders within the professional services group as well as the engineering group, and our business teams.
How youll make an impact:
Perform in-depth troubleshooting of the most complex support issues in your SME area/s, requiring expert understanding of our features and architecture.
Be an escalation point for burning issues within and outside your primary SME area/s.
Provide assistance and consultation to lower level support teams, as well as other groups that see you as the go-to-person.
Analyze operational aspects of your SME area/s and share actionable insights with top management. Preferably use AI for faster and higher quality results.
Create and provide training and knowledge material - new feature introduction, troubleshooting methodologies and tools, technical summaries, courses and quizzes creation. Preferably use AI for faster and higher quality results.
Interact with our NPI (new product introduction) Specialist for logistical aspects related to new features.
Perform periodic meetings with Product and R&D regarding issue prioritization, new features and supportability requirements.
Cooperate and coordinate with additional groups within professional services, support, sales, account management and more.
Identify and work to close gaps of knowledge, work methodologies, supportability, processes and opportunities for automation.
Manage ad-hoc strategic activities and projects related to your area of expertise, outside of technical case handling or content creation.