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We are looking for a Head of CX - AI, Automation, and Tools to join our team.

The Head of CX - AI, Automation, and Tools role is a unique opportunity to join a highly motivated, customer-centric team striving for excellence. We are shifting gears to an AI-first approach in a super-fast-paced environment. Our goal is to make the customer experience a competitive advantage in the hospitality industry by ensuring our processes are not just defined, but supercharged by intelligent automation.

You will be a hands-on leaderarchitecting flows in n8n/Make, leading a small group of elite talent, and owning a significant share of the day-to-day operations of Guesty CX.

Responsibilities
AI & Automation Architecture (Hands-on)

Build and Deploy AI Solutions: Take a hands-on role in designing, building, and deploying AI-based automations to revolutionize how we support customers and reduce manual work.
Workflow Engineering: Utilize n8n or Make to architect complex, robust workflows that integrate various CX tools.
Client Facing chatbot - defining the priorities roadmap and requirements for our home grown client facing chatbot - built on AWS AgentCore, Langchain and utilizing multiple AI models.
CX AI Agents management and orchestration - building, deploying and monitoring multiple AI agents that cover all areas of the CX operations including data analysis, knowledge, training, support , quality and more.
Tool Administration: Administration and configuration of all CX tools, including finding or replacing tools as needed to keep our stack cutting-edge.
Leadership & Strategy

Talent Management: Manage a small team of highly talented individuals, fostering a culture of innovation and speed.
Process Ownership: Ownership of existing processes in the CX team and defining new processes as needed to support KPIs.
Cross-Department Interface: Define and manage the interface and processes CX has with other departments (BI, CS, Product, OB) and between the various CX teams.
Data & Tools

Data-Driven Improvement: Oversee the CX KPI reporting and work with the BI team to continuously improve our data and dashboards.
Tech Stack: Oversee the CX tech stack (Zendesk, Tymeshift, Airtable and various internally built tools) , continuously introducing new tools and approaches.

We are looking for an AI Program Manager to join our team.

We're searching for a talented and passionate technologist to lead internal innovation across the entire company by implementing AI, Automation and Internal Tools. As a key member of the team, you'll play a vital role in developing and implementing innovative solutions to enhance the company's efficiency, productivity and quality. You'll leverage your expertise in artificial intelligence (AI) and project management to design, build, and deploy tools that streamline workflows, automate repetitive tasks, provide insightful data analysis, reduce costs and help the company scale.

Responsibilities
Collaborate with multiple department heads across the company to identify opportunities, implement POCs and build a roadmap of AI based automation projects and internal tools.
Research, design, and develop AI-powered solutions (e.g., chatbots, machine learning models) to automate tasks, unlock scaling opportunities and generate efficiencies across the company.
Work with the AI Automation Engineer to build internal tools that automate workflows, improve data accessibility, and facilitate collaboration within the company.
Integrate AI and internal tools seamlessly with existing systems and infrastructure to ensure smooth operation and data flow.
Maintain clear documentation, develop training materials and ensure tools and capabilities are enabled and used by potential users across the company.
Conduct ongoing training sessions to the company about internal tools, as well as general developments in the AI space.
Stay up-to-date with the latest advancements in AI, off the shelf tools, and internal tool development best practices.

Required Product Manager - Identity
Job Description
Join our Authentication Product Team to craft secure, frictionless authentication across. Youll lead critical auth flows like login, signup, account recovery, MFA, SSO, passkeys, and beyond - working for a diverse audience of self-creators, partners, enterprise customers, developers, and our users end‑users. Our ambition is to set the industry standard for authentication and deliver best‑in‑class security, reliability, and scale without compromising UX.
In your day-to-day, you will:
Work closely with cross-functional teams including designers, analysts, and engineers to innovate and develop new products and features on a huge scale
Collaborate with various teams to create comprehensive solutions and ensure their authentication requirements are properly answered
Promote continuous improvement in the platform and product usability and functionality
Craft the vision for the Authentication Product Team and set strategic priorities to ensure the products success
Engage in user research, exploring data and market trends to continuously improve the product and identify new strategic directions,

We are seeking a dynamic, self-driven professional with proven experience in managing Finance Applications to join our Information Systems department and lead the implementation of financial systems ecosystem.

This role requires a blend of management and hands-on involvement, assertiveness, innovation, coping with a fast-paced environment, and using exceptional communication skills.

In this critical role, you will lead a small team of professionals, driving excellence in managing a robust Zuora Billing System implementation, Netsuite implementation, and other G&A Tools. You will directly collaborate with various departments and management level stakeholders to align the systems implementation with the organizational goals and needs.

If youre looking to grow your career in a dynamic, global, and impact-driven environment, wed love to hear from you.

Responsibilities
Own the implementation and day-to-day support of the finance applications ecosystem, including Zuora, Netsuite, and other G&A tools
Lead finance systems related projects through the whole project lifecycle, from initiation to implementation
Plan, design and implement financial related processes and solutions according to business needs.
Collaborate with relevant teams in the company including Finance, Billing Ops, Customer Success, Customer Experience, Product, R&D, Data, BI, and more.
Develop and maintain documentation for systems, processes, and procedures
Ensure compliance with financial regulations and internal control requirements
Provide mentorship and professional development opportunities for team members

Required Head of Product - Internal Systems
Job Description
As Head of Product for Wix Internal Systems (IS) you will play a central role in steering the strategic direction and execution of our in-house Wix internal applications. You will be joining our group in a pivotal moment when most of our products are being redesigned and rearchitected, and you will be able to shape the future. In this role you will:
Shape and execute a comprehensive product strategy aligned with the vision of Wix internal systems, ensuring the rapid development and deployment of scalable and consistent products
Lead the AI revolution, and build a complete products roadmap, adopting an AI-first approach to all our products
Lead and mentor a diverse team of product management and UX professionals dedicated to multiple internal products across Wix
Perform in-depth research and analysis specific to Wix IS to identify current trends and needs
Lead the product development of multiple impactful internal products across Wix.