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Were looking for a Customer Experience Associate who lives and breathes CX youll be the point of contact for our customers across multiple channels, and the quality of every interaction you deliver will directly shape how customers feel .
In this role, you will:
Provide multi-channel support (tickets, chat, phone), ensuring every interaction is empathetic, professional, and solution-driven.
Become an expert in products and proactively help customers unlock their full value.
Champion the customer voice internallysharing insights and feedback that turn into actionable changes to influence our product, training, and processes.
Identify knowledge gaps, simplify flows, and suggest improvements that elevate the overall experience.
Collaborate with teammates and cross-functional partners to drive a seamless, customer-first journey.

We are looking for a Community Manager.
Our Community team is an integral part of our business with the mission to enable our members to create their lifes work.
As a Community Manager, you will be required to report to the building you manage each day and will be the owner of the Member Experience, Operations, Sales and the Team.
You will also be responsible for ensuring we are meeting our members needs and our global and local standards and targets on member experience satisfaction.
In this role, your responsibilities will Include, but wont be limited to:
Membership Engagement & Retention:
- Assume ownership and manage the relationship with key accounts within the building(s) you oversee.
- Ensure all accounts within your building(s) have an assigned point of contact.
- Resolve issues of complexity as escalated to you.
- Monitor the Medallia (member feedback) escalation process to ensure alerts are being properly addressed and the right solutions are found.
- Be accountable for Net Promoter Scores, overall member satisfaction and member retention.
- Review Net Promoter Scores and member satisfaction results regularly to set KPIs and implement building-specific plans.
- Lead building site tours for VIPs as needed.
- Review invoices of flagged accounts and submit corrections to the Billing team.

We are looking for a Community Lead - Sales.
Our Community team is an integral part of our business with the mission to enable our members to create their lifes work.
As a Sales Lead you are integral to drive occupancy levels up and maximize financial occupancy, while elevating the member experience at your location. You will be in touch with your Portfolio Director on a daily basis to report on your deal pipeline and your progress toward your monthly and quarterly sales goals.
You will report to your building (or multiple buildings) each day and will be responsible for ensuring we meet our occupancy and discount goals while maintaining our global standards, and make decisions accordingly as the on-site authority.
You will work closely with your Community Manager and your Community Team to make sure we provide the best Member Experience while allowing our members to grow within our locations.
In addition, youll ensure we deliver on our targets for an uncompromised member experience by creating a welcoming environment for members and their guests.
In this role, your responsibilities will Include, but wont be limited to:
- Tour and sell space to new and existing members in one or more locations by articulating value proposition.
- Identify the needs of prospective and existing members and recommend tailored solutions responsive to their needs.
- Research prospective members in your tour pipeline and develop tailored sales pitches to meet their needs, ensuring all follow-up and closing requirements are addressed.
- Refer prospective or existing members to other locations based on their specific needs in order to meet Territory sales targets.
- Develop and implement lead generation and sales conversion strategies to maintain 100% occupancy in collaboration with the Community Manager and Leasing Director..
- Train Community Associates and other Community Leads at your locations to give effective tours and sales pitches for those occasions when you are unavailable to tour.
- Prepare daily, weekly and monthly overviews of prospective members for rest of Community Team; share this information during Daily Stand Up and daily sales calls
- Assist with member engagement activities and operational projects as an integral part of the Community Team.

We are looking for a Community Associate.
As a Community Associate, youll be the primary point of contact for the Community and act as the face of WeWork! You will report to your building each day to support the Community Management team to achieve the following:
Build a welcoming and collaborative community environment amongst our members through events and building relationships between members!
Ensure that your building is fully operational and processes are running efficiently.
Drive growth and promotion of WeWork-provided service offerings.
Take direction from the Community Lead and the Community Manager to support the Community Team and members as necessary.
All of this while illustrating WeWorks core values and working towards achieving our mission.

We are currently seeking a Sales Development Representative.
This full-Work istime position is based in Tel-Aviv City and will report directly to the National Inbound Manager.
This individual will be responsible for working with a successful Inbound team while helping to execute and achieve team sales goals. Our team is the front lines of the sales process, which is why we need individuals who understand and are passionate about the experience.
In this role, your responsibilities will Include, but wont be limited to:
- Work with a team of - Sales Development Representatives
- Nurture, develop, and handoff leads that ultimately result in booked tours/meetings set with our Leasing Team
- Carry out processes implemented by the National Inbound Manager
- Provide regular updates to your team about objectives and processes
- Develop and handoff leads through sales processes.
- Work with the SMB Strategy Team to achieve team goals.
- Work with automation platforms to efficiently input and track data.
- Own the sales process: inbound / outreach lead qualification, prospecting, pipeline building and opportunity identification.
- You are a jack of all trades: you will do anything needed to support the Inbound team in order to achieve team goals.
- Work towards/maintain 100% building occupancy through achieving booked tour goals/meetings set.
- Communicate the brand and lifestyle to ensure the highest conversion rate of booked tours/meetings set.
- Provide unmatched customer service to potential prospects to ensure an excellent start to their member experience

Were looking for an experienced and ambitious Account Manager to join our growing team.

Responsibilities:
Manage a close relationship with our players on a daily basis.
Support our players and constantly engage with them.
Keep track and monitor the players activity on a daily basis.
Work with all aspects of the game studio: fully understand Economy, Product, Monetization, features, machines, etc.
Build and deliver ongoing content, promotions and activities - where the KPI is to bring players to their next level.
Collaborate with cross-functional teams to drive players' activity growth.

We're looking for a bright, energetic, and highly organized Employee Service Representative to join our team to support our Tel Aviv office.

Responsibilities:
Staffing the reception and welcoming guests and candidates for interviews.
Responsible for various administrative tasks, related to operations, logistics, facilities, employee experience and more.
Functioning as the point of contact for internal and external interfaces.
Ensuring an out of this world employee service for our team members.

The Account Manager is a relationship-driven, commercially-minded professional responsible for maximizing customer lifetime value through proactive renewal management and account expansion. Youll lead a structured account management process across all segments, fostering long-term partnerships, ensuring on-time renewals, and uncovering upsell and cross-sell opportunities. This role requires a strategic thinker with a passion for customer outcomes, strong process rigor, and the ability to collaborate cross-functionally to drive retention, growth, and advocacy

Responsibilities:
Design, execute, and continuously improve a scalable account management framework that drives proactive engagement, renewals, and expansion across all customer segments.
Develop and execute strategic touchpoints to build trusted customer relationships, drive on-time renewals, mitigate churn risk, and position value-add solutions.
Partner with Account Executives, Customer Success, and Solutions Engineering to align on business outcomes, identify growth paths, and ensure seamless contract execution.
Accurately build and manage renewal quotes in HubSpot and support channel fulfillment where needed.
Forecast renewals with rigor and accuracy, escalating at-risk accounts early and proposing mitigation plans.
Track and optimize KPIs like retention rate, renewal velocity, and time-to-close.
Ensure all renewal-related data and activities are captured in HubSpot and internal systems for reporting and handoff.
Surface insights and advocate for improvements to process, packaging, and pricing based on customer feedback.
Contribute to a customer-first renewal strategy that balances commercial discipline with a world-class experience.