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Were looking for a Senior Account Solutions Architect to provide technical post-sales guidance to strategic customers while building long-term relationships, identifying pain points, and addressing them.
📍 Work location - hybrid from Tel-Aviv
Responsibilities:
Strategic Advisory: Act as the primary technical advisor and "voice of the customer" for a strategic portfolio of local and EU-based clients.
Post-Sales Architecture: Serve as a pre-sales Solutions Architect to guide customers on best practices and optimal cloud usage.
Relationship Management: Build strong relationships with stakeholders from senior executives through to technical teams.
Technical Support: Provide advanced support for complex technical issues and work with other internal teams as appropriate.
Business Growth: Collaborate with Account Managers to drive service adoption and capitalise on untapped opportunities.
Performance Metrics: Monitor account metrics, including CSAT and financials.
Travel: Nationally (on-demand to meet with customers and partners and attend local events) and abroad (at least once a quarter).

Were looking for an Sr Solutions Architect responsible for advising on Generative AI, core services and also to provide technical pre-sales guidance to strategic customers while building long-term relationships, identifying pain points, and addressing them.
📍 Work location - hybrid from Tel-Aviv
Responsibilities:
Strategic Advisory: Act as a technical and strategic advisor in the field to provide architectural guidance in the GenAI space and recommendations necessary to promote & help customers overcome technical challenges and scale securely on AWS.
Pre-Sales Architecture: Serve as a pre-sales Solutions Architect to guide customers on best practices and ensure cost optimization.
Relationship Management: Build strong connections with internal and external stakeholders, from technical teams to senior executives.
Business Growth: Collaborate with Account Executives to drive service adoption and ensure success in the long term.
Travels: locally (on-demand to meet with customers and partners and attend local events) and abroad (at least once a quarter).

Join us to grow your skills, shape bold ideas, and help build the future of tech.
In this position, you will be a key member in the pre-sales process, working directly with global startup customers and cross-functioning with account managers to develop AWS solutions for the customers.
📍 Work location - hybrid from Tel-Aviv
Responsibilities
Design, develop, and implement solutions to meet business requirements and create cost-efficient, highly available, and scalable solutions for customers, including Well-Architected reviews and SoW.
Research and analyze current solutions and initiate improvement plans.
Collaborate with other engineers and stakeholders to ensure solutions are designed and developed according to best practices.
Share your knowledge with our customers and the cloud community by participating in public speaking engagements such as workshops, conferences, webinars, and more.
Frequent travels - locally (on-demand to meet with customers and partners and attend local events) and abroad (at least once a quarter).

we are looking for a Junior Tech CSM.
Responsibilities:
Receive and process customer orders for SIM cards through various channels (phone, email, online, etc.)
Pack, and prepare SIM card orders for shipment
Activate SIM cards using the companys activation platform or software
Ensure all orders are fulfilled in a timely and efficient manner
Maintain inventory levels of SIM cards and notify management of any stock discrepancies
Package orders securely using appropriate materials to prevent damage during shipping
Collaborate with shipping/logistics team to ensure smooth delivery of orders
Provide excellent customer service and handle any order-related inquiries or issues
Adhere to all company policies, procedures, and quality standards
Guide customers through troubleshooting steps, including configuration checks, module diagnostics, and network testing.
Assist customers in configuring and setting up IoT devices, cellular modules, and gateways for seamless integration with cellular networks.
Assisting with other tasks provided by other team members
Identify needs for training and schedule appropriately to conduct
Working together with other team members in order to improve customer Service procedures

Required FinOps Engineer
Job Description
As a FinOps Engineer, you'll be responsible for managing and optimizing the financial aspects of our cloud computing operations, including monitoring and controlling AI-related costs. In this role, you will work collaboratively as part of a team, demonstrate initiative, think creatively, and drive innovative solutions. You'll work closely with the CFO and VP of R&D to ensure cost efficiency, budget adherence, and financial transparency across our cloud services.
In your day-to-day, you will:
Work directly with different external hosting providers to manage hosting costs
Manage and monitor cost visibility for multi-data center architecture in a large-scale, multi-cloud environment
Work with financial teams on production-related budgets, forecasts, and expense reports
Create financial models to calculate TCO of new projects
Create financial and usage dashboards, as well as frameworks for efficiency & costs
Partner with the development, support and devops teams to encourage financial responsibility
Stay updated on industry trends and best practices in cloud cost optimization and FinOps methodologies

Required IT Technician
Job Description
As an IT Technician, you'll play a central role in supporting the day-to-day IT operations at our Tel Aviv offices, ensuring seamless functionality of our technical infrastructure and providing top-notch service to our employees. In your day-to-day, you will:
Run the day-to-day IT operations at our Campus.
Oversee all IT technician aspects, including events, employee onboarding/offboarding, inventory management, and end-of-employment processes
Work closely with the IT and operations teams to ensure smooth workflows
Find and implement technical solutions for the specific needs of our employees
Manage IT orders, stock, and collaborate with suppliers and vendors
Coordinate and manage equipment repair and technical projects.

We are looking for a Tier 2 Technical Support Engineer to join our growing Delivery team in NYC. As a member of the Support Engineering group, you will be an integral part of a growing team of top professionals that own and maintain next-generation responsible AI agent solutions. You will act as a trusted advisor to our clients, be an essential part of the success of both our customers and Account Executives maintaining and supporting customers post launch. Tasks include resolving inbound technical issues, troubleshooting complex integrations, monitoring and proactively enhancing live AI Agents and serving as a technical SME.

As a passionate technologist and customer advocate, you will connect the dots between the technical solution to business value for the customer. This position will report to Manager, Support Engineering.

Responsibilities
Engage with customers via multiple channels (ticketing system, calls and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
Serve as a technical subject matter expert, focusing on swift resolution of issues and proactive monitoring of performance
Develop deep technical expertise, continuously learn as the product evolves, and become the go-to authority in your domain.
Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision.
Run engaging office hours, deliver impactful learning sessions, and mentor the Support Engineering team, ensuring theyre equipped to handle any challenge.
Partner with Engineering and Product to proactively identify gaps, drive meaningful improvements, and advocate for customers in shaping the evolution of our platform.
Build robust solutions and internal tools to help TSEs debug metric behavior, query complexity, and visibility gaps faster and more consistently.
Scale knowledge globally through training sessions, office hours, and playbooks to prepare the Solutions team for new features and improvements.

As a Help Desk Administrator , you will have the opportunity to learn a variety of technologies, security systems, and methodologies.



Main Responsibilities:

Lead help desk support efforts, ensuring that all desktop applications, workstations, and related equipment work flawlessly, and that problems are resolved in a timely manner
Promote implementation of best practices and standards
Install and test computer-related equipment
Troubleshoot computer-related issues
Maintain an inventory of IT hardware and software licenses

We are looking for a Cloud Engineer to join our growing Infrastructure cloud team in Tel Aviv and to take part in our effort to improve our product, productivity, security and the ability to scale.

Required Senior Developer (DevOps and Infrastructure)
We're revolutionizing how the world moves money with our unified global payments platform. Our team is at the forefront of ensuring the security and resilience of this critical infrastructure, and we're looking for a strong DevOps engineer to play a pivotal role in designing and implementing robust solutions across our infrastructure and applications.
If you have a passion for building secure-by-design systems, a deep understanding of both infrastructure and application principles, and the ability to translate complex requirements into actionable blueprints, we want to hear from you. You'll be instrumental in shaping our infra and security landscape, ensuring our platform remains a trusted and secure environment for our global users.
What You'll Be Doing:
You will work with Python and APIs, codifying infrastructure, and lead the architectural design and implementation of solutions for our cloud infrastructure, network, and applications.
Constantly push optimizations and best practices. Define and maintain security standards, frameworks, and best practices across the organization.
Collaborate closely with engineering, product, and operations teams to integrate security seamlessly into the development lifecycle and infrastructure deployments.
Evaluate and recommend security technologies and tools to enhance our security posture.
Develop security reference architectures and patterns to guide engineering teams in building secure solutions.
Participate in threat modeling and risk assessment activities to proactively identify and mitigate potential security threats.
Provide expert guidance and mentorship to engineering teams on security-related topics.
Stay current with the latest security trends, threats, and technologies, and translate them into actionable strategies for us.

Required NOC - Student Position
As a Monitor Specialist, you will be responsible for:
Responding to events and various technical problems in real-time
Proactively identifying and mitigating potential issues before they become critical problems
Troubleshooting and investigating production issues in our services
Handling issues until resolution with Devops, DBA and R&D teams
Monitoring and liaising activities of the production environment, network, business transactions reports
Direct communication with worldwide partners.

We are seeking a hands-on IT Team Lead to lead and scale our local IT operations. This role combines technical expertise with strong leadership, ensuring the companys infrastructure, systems, and support processes run securely, efficiently, and reliably.
The IT Manager will own all aspects of day to day IT operations from help desk and endpoint management to systems administration, security implementation, and IT strategy execution. This is a leadership position for someone who thrives on solving complex problems, driving operational excellence, and mentoring a growing technical team.
Key Responsibilities:
Management and Leadership-
Lead and mentor the IT team, including full time and student members.
Build and maintain a service oriented culture focused on reliability, security, and continuous improvement.
Define and track IT operational KPIs, SLAs, and process documentation.
Writing documentation and maintaining the teams knowledge base.
Collaborate with other departments to ensure smooth technology operations and compliance alignment.
Deal with Technical and managerial escalations.
Hands-On Technical Operations-
Serve as the senior escalation point for technical incidents, outages, and escalations.
Manage and maintain company IT infrastructure, endpoints, and network environment.
Oversee user lifecycle management onboarding, offboarding, permissions, and access control.
Administer SaaS platforms such as Google Workspace, Atlassian, Slack and HubSpot.
Deploy and manage MDM systems (Jamf, Intune) for endpoint compliance and security.
Lead automation initiatives using scripting tools .
Ensure system reliability, patch management, and IT asset tracking.
Maintain and enforce IT security standards and best practices.

Required Customer Support Specialist - Student Position
As a Tier 1 Customer Support you will be responsible for:
Be the first line of defense and escalation for any technical issues
Elegantly handle customer requests and maintain our SLA & customer satisfaction
Escalate and own issues internally and externally with service providers / partners
Extend our knowledge base
Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customers issues.

Were looking for a highly skilled Network Systems Performance Engineer to join our R&D Quality and Performance group. In this role, you will design and execute performance, scalability, and reliability tests for our client networking and security components across multiple platforms.
You will work closely with Development, QA, Product, and Architecture teams to evaluate system performance under diverse network conditions and ensure our client software meets high standards of stability, quality, and efficiency.
Responsibilities
Define, design, and execute performance, scalability, load, throughput, and stress tests for client network functionality across multiple operating systems
Build and maintain performance testing environments, including physical and virtual lab setups, network simulators, and traffic generation systems
Evaluate the behavior and performance of client networking and security workflows in various operational and environmental scenarios
Simulate and analyze diverse network conditions, including jitter, packet loss, bandwidth variations, latency profiles, and connectivity constraints
Analyze CPU, memory, and other resource utilization across different OS platforms to ensure efficient and stable client performance
Collaborate with R&D teams to identify bottlenecks, investigate performance issues, and drive improvements in architecture and implementation
Prepare documentation, test methodologies, and clear performance reports for technical teams and stakeholders
Contribute to ongoing enhancement of performance testing tools, methodologies, and lab infrastructure
Develop Scripts in Python, Bash, or PowerShell. Alternatively Java - advantage.

Now were looking for a visionary and customer-focused Product Support T3 Engineer to join our team. In this role, you will be engaging with our customers during the evaluation, post-sales process, onboarding, and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SASE, today!
Responsibilities:
 Own and manage customer issues and see problems throughout resolution.
 Research, diagnose, troubleshoot and identify solutions to resolve customer issues, keeping a positive and can-do attitude.
 Work directly with R&D and Product Management on customer issues upon full resolution.
 Be a focal point for customers' needs by deeply understanding their business and aligning their needs with our companys solution.
Become a trusted advisor to customers by deeply understanding their business and aligning their needs with our solutions.
Nurture the relationship with the customer through ongoing communication and periodic meetings.
Act as a customer advocate internally while effectively collaborating with internal teams, including product management, engineering, and sales.
Track & monitor customer status and identify both areas of concern and growth opportunities.
Be a part in building, improving and expanding our companys global Support Services.