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As Director of Global Technical Support, you will lead our global technical support team, focusing on delivering exceptional service related to our products and solutions. Your leadership will ensure high customer satisfaction, efficient resolution of technical issues, and strategic development of support infrastructure leveraging automation and GenAI.You will be expected to be proficient in technical support best practices and bring them to our company.
Location: Tel Aviv, Israel, hybrid role (3 days a week from the office).
Key Responsibilities:
Lead and strategically manage a global technical support team, overseeing day-to-day operations and long-term support strategy.
Develop and implement automated support solutions and integrate advanced GenAI tools to streamline operations and enhance customer interactions.
Serve as a senior escalation point, providing expert guidance on complex technical issues related to our products and solutions.
Collaborate closely with R&D, Product Management, Customer Success, and Sales teams to align technical support operations with product development and customer requirements.
Foster continuous improvement through advanced analytics, KPIs, customer feedback, and innovative support methodologies.
Define and ensure adherence to Service Level Agreements (SLAs), maintaining superior levels of customer satisfaction globally.
Develop and manage internal and external knowledge bases, documentation, and training programs centered around GenAI and automation.
Drive team development through effective coaching, mentoring, and performance management practices.

Were seeking an outstanding Senior SW Engineer to join our team and help us develop our data frameworks integrations. This is a rare opportunity to influence the future of data processing.

Job Description:

Develop our Spark plugin and integrations.

Develop in Scala and Java.

Contribute to open source projects.

Develop our hardware planner.

Develop in Python.

Design advanced algorithms of processing and optimizing query plans.

Define our query abstraction layer.

Collaborate with other software teams to optimize software and hardware integration for maximum performance.

Were seeking an outstanding Senior SW Engineer to join our team and help us develop advanced algorithms that will be executed on our hardware accelerator. This is a rare opportunity to influence the future of data processing.

Job Description:

Develop a tool that generates device code for performing database operations.

Develop in advanced Python.

Generated code is C++ style, tailored for our device.

Fly high with the SW, and dive in for a byte of the HW.

Collaborate with hardware engineers to optimize software and hardware integration for maximum performance.

Research state-of-the-art algorithms and techniques for data analytics and hardware acceleration.

Were looking for a visionary Support Engineer Tier 1 to join the team.
In this critical role, you will be monitoring, supporting, and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools. You will work closely with teams from our business areas, network engineering, and management as a team representative on major incident bridges
Responsibilities:
Provide technical support for our customers around the world.
Own and manage customer issues and see problems throughout resolution.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and can-do attitude.
Be a focal point for the customers needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance.
Track and monitor customer status and identify both areas of concern and growth opportunities.
Be a part of building and expanding the companys Global Support Services.

We are looking for a passionate and experienced Software Engineer to join our Networking Group.
In this role, you will play a key part in developing our cloud-based, proprietary networking and security management solutions.
You will also design and implement highly scalable processes for gathering and analyzing real-time network statistics, events, and large-scale data.
Responsibilities:
End-to-end backend development: from processing large-scale data to designing efficient microservices.
Develop and enhance high-performance, scalable services.
Improve the reliability, security, and scalability of existing infrastructure.
Work closely with cross-functional teams including Product, Data, Security, and UX.
Research and adopt new technologies to improve our products.

Were looking for an experienced Software Engineer to join our Data team.
In this key role, you will develop our data platform, working on cloud-based microservices data pipelines. As we are building the company data platform, it has direct impact on our customers and also enabled many of the other groups in the organization. You will also be responsible for building microservices that need to work on big data scale (about 250K records/sec) in a law latency as part of a dynamic team.
Key Responsibilities:
End-to-end development of company massive data infrastructures and services.
Researching new technologies and adapting them for use in the companys product
Working closely with the product, DevOps, and security teams.

We are seeking an enthusiastic Scrum Master or an Agile Coach to our flagship product development group that will be the pioneer of the agile profession and help us step up in the way we execute.
As a subject matter expert you will be in charge of bringing in best practices, shaping the way R&D and product collaborate and execute, fostering continuous improvement processes and riding the exciting wave of enormous technology boost in the genAI era.
In this role, youll be working closely with multi-disciplinary teams, leaders and Product Managers, and collaborate with them in their journey of making the maritime domain safer and the world a better place.
If you geek out about fostering effective and empowered teams, passionate about agile dev operations. This is an opportunity for you!
What will you do?
Guide closely several development teams, driving them toward excellence and self managed delivery
Facilitate proper dev operations within the organization, instill routines for continuous improvement, impediment handling and more
Become the evangelist of the agile approach in the organization, specifically focus on empowerment and predictability
Support the Trading, Shipping and Government organization in taking the next steps in agile assimilation

we are looking for an Experienced Full Stack Engineer.
In this role, youll work with cutting-edge technologies to create real value and help shape a better world.
You will mainly be focused around React, GraphQL, NodeJS, AWS, MongoDB, CI-CD with Jenkins, Micro Services, Elastic-search, and more!
And even more important, you will be surrounded by top talent team members who will challenge you professionally and support you in your future growth.
Not less important, you will be joining a fast growing team, where you can use your experience and expertise to help us shape the future of our organization and work, impact the processes and development practices of the team as much as the architecture of our emerging products.

Were looking for a visionary Automation Engineer - Networking to join our Automation teams.
As a member of this team, you will be responsible for the design, implementation and maintenance of Automated tests using our Java-based framework. Our Automated tests cover various aspects of the product, including complex networking topology, traffic, security rules, and user's authentication scenarios.
Responsibilities:
Define, design, and implement automated regression and sanity tests for our ever-evolving product
Take part in ensuring our product quality and robustness
Identify and design the tools needed for efficient automated testing
Define, set up, and maintain our test automation environments and processes
Develop an Automation infrastructure layer and libraries.

We're looking for a visionary Automation Engineer to join our Automation teams.
As a member of this team, you will be responsible for the design, implementation, and maintenance of Automated tests using our Java-based framework. Our Automated tests cover various aspects of the product, including complex networking topology, traffic, security rules, and users authentication scenarios.
Responsibilities:
You will be responsible to plan, design, implement, and maintain Automation tests and infrastructure.
Cope with complex code along with quality standards and best practices.
You will be expected to come up with initiatives regarding Automation infrastructure and tools.
You will work with other Automation teams, as part of cross-teams Automation efforts to achieve code reuse and unified standards in code, tools, and processes.
You will take part in planning and implementing non-functional testing aspects of product management modules.

We are seeking a talented and passionate individual to join our team as a Generative AI Technical Expert. As a key member of our AI squad, you'll have the opportunity to dive deep into the fascinating world of generative artificial intelligence and help shape organizations use of these capabilities.

Responsibilities:
Develop cutting-edge generative AI models, algorithms, and architectures that push the boundaries of what is possible.
Collaborate with cross-functional teams to identify and solve complex problems using generative AI techniques.
Stay up-to-date with the latest advancements in generative AI research and apply them to practical applications.
Design and implement experiments and simulations to validate and improve the performance of generative AI models.
Provide technical expertise and guidance to internal teams and stakeholders on generative AI-related projects.

Were looking for a visionary Automation Engineer to join our Automation teams.
As a member of this team, you will be responsible for the design, implementation and maintenance of Automated tests using our Java-based framework. Our Automated tests cover various aspects of the product, including complex networking topology, traffic, security rules, and users authentication scenarios.
Responsibilities:
You will be responsible to plan, design, implement, and maintain Automation tests and infrastructure.
Cope with complex code along with quality standards and best practices.
You will be expected to come up with initiatives regarding Automation infrastructure and tools.
You will work with other Automation teams, as part of cross-teams Automation efforts to achieve code reuse and unified standards in code, tools, and processes.
You will take part in planning and implementing non-functional testing aspects of product management modules.

Were looking for a visionary Automation Engineer to join our Automation teams.
As a member of this team, you will be responsible for the design, implementation and maintenance of Automated tests using our Java-based framework. Our Automated tests cover various aspects of the product, including complex networking topology, traffic, security rules, and users authentication scenarios.
Responsibilities:
Define, design and implement automated regression and sanity tests for our ever-evolving product
Take part in ensuring our product quality and robustness
Define, set up, and maintain our test automation environments and processes.

Required Platform Engineer
Joining us means entering a career journey for seniors, building your tailored development roadmap. Here, you are the one to choose the technologies you want to practice, and steer your tech career to becoming a DevOps Tech Lead.
While seniority doesn't signify the end of learning, it can often be difficult to find the time and hands-on experience to focus on your professional development. You can choose what you want and need to learn, have a mentor to take you there, and the hands-on practice to "walk the talk".
Responsibilities:
You will be involved in consulting on DevOps best practices & tools
Transform orgs from monoliths to microservices architecture
Container orchestration with Kuberentes
You will Introduce and Improve Developer experience tooling
High scale distributed systems
GitOps methodology & Tools
Improve overall SDLC(Software Development Lifecycle)
Design & implement:
Application lifecycle quality gates
Monitoring, Tracing & Logging infrastructure
Production readiness - define KPIs / key metrics
Continuous Integration/ Continuous Delivery
Developer Portal.

We are seeking for a talented AI/ML developer with strong focus on Python expertise and hands-on experience in AI/ML models to join our Data Science group. The Data Science group plays a pivotal role in driving the execution and delivery of advanced AI and modern Machine Learning solutions, that empower impactful projects to our target sectors.

Key Responsibilities:
Take part in all development aspects, from concept to production, of AI/ML models and LLM-based features (agents development).
Stay up to date with state-of-the-art research in the field of LLM and apply relevant advancements to improve our solutions.
Mentor new team members and share your expertise to strengthen the teams collective knowledge.