Were looking for an outstanding IT Engineer to help spread the company magic. Reporting to the IT Manager, you will be part of the broader IT organization.
WHAT YOULL DO
Help with the design and evolution of our companys MDM strategy, ensuring scalable, secure, and seamless management of macOS, Windows, and mobile devices.
Define global standards, policies, and best practices for device management, implemented across the broader IT team.
Build and optimize zero-touch deployment workflows using Kandji and Intune.
Partner with IT support teams to operationalize onboarding, compliance, and device lifecycle processes at scale.
Serve as the global Tier 3 escalation point for complex MDM and endpoint-related issues.
Collaborate with Security and Engineering to align endpoint configurations with company-wide security and productivity objectives.
Continuously evaluate new tools, features, and frameworks to strengthen our MDM capabilities.
Support audit, reporting, and compliance initiatives by maintaining clear visibility into device health and fleet metrics.
Collaborate with IT technicians to support day-to-day IT operations, guiding execution while helping resolve advanced tickets across hardware, software, and access-related topics.
Collaborate with Security and Engineering to align endpoint configurations with company-wide security and productivity objectives.
Requirements: At least 6 years of experience in IT, including 3+ years focused on endpoint management, MDM, and automation in modern environments.
Hands-on experience with MDM platforms such as Jamf, Kandji, and Microsoft Endpoint bonus points for deep expertise in Kandji and Intune.
Deep understanding of macOS, Windows, and Linux configuration, compliance, and lifecycle best practices.
Proven experience providing Tier 3 support in a global, fast-paced environment, collaborating across time zones and teams.
Strong integration skills with identity platforms like Okta, Entra ID.
Scripting proficiency in Bash, PowerShell, or Python to automate workflows and drive efficiency at scale.
A proactive mindset and a strong sense of ownership. comfortable leading projects end-to-end and driving impact.
This position is open to all candidates.