לוח משרות דרושים תמיכה טכנית - מחשבים ורשתות בתל אביב יפו

Your Opportunity:
Operates as a Product Solutions Engineer with a dual-expert skillset: deep L2-L7 networking knowledge and the ability to read, write, and debug production code.
Serve as the primary technical bridge between the Product team and strategic customers, focusing 75% on customer-facing engineering initiatives.
Diagnose and resolve system issues using scripting, hot-patching, or by implementing long-term solutions within the system code.
Act as a liaison between Clients, Support, Sales, and R&D to translate complex customer requirements into engineering specifications.
Engineer solutions for unique deployment challenges and integration gaps by developing 3rd party integrations or custom scripts.
Leverage expert networking knowledge to troubleshoot complex connectivity issues.
Advocate for product features and quality improvements based on field feedback.

We are looking for a Technical Support specialist - Tier 2 to join the Tech Ops team, a dynamic and challenging role providing critical technical support to customers. The ideal candidate is a growth-oriented professional who embodies our values of Impact, Innovation, and Global Collaboration.
If you're looking to impact the future of the maritime industry, to be part of an awesome team, and to have a great time, this is the job for you!
About us:
Shipping accounts for over 90% of global trade, yet the industry remains decades behind in digitization and automation. Operating safely and efficiently in congested ports and high-traffic sea lanes is becoming increasingly challenging.
We are transforming maritime operations through real-time AI and computer vision, delivering next-generation situational awareness and decision-making.
Our platform connects onboard crews with shoreside teams, improving navigational safety, reducing human error, and supporting decarbonization through performance optimization.
Founded in 2018, we are a fast-growing scale-up in an incredibly strong position. We recently raised $73M in a Series B round (May 2025) and have over 1,100 systems deployed to industry giants like MSC, Seaspan, and NYK. What sets us apart is our data - over 100 million nautical miles of proprietary data, making it the largest maritime AI dataset in the world.
As we scale rapidly, we are looking for passionate individuals to join us in defining the future of the maritime world.
A TechOps SpecialistI is responsible for managing deployed systems - including the hardware, software, and networking components- and delivering excellent technical support.
What will you do?
Provide technical support to customers worldwide and Troubleshoot complex technical issues
Automate processes and tasks to improve efficiency and reduce the risk of errors.
Solve networking technical issues
Overseeing new customer installations
Deploying SW upgrades
Work closely with other teams, such as development, DevOps, QA, and PM, to ensure that systems are aligned with business needs and goals.
Occasional travel to customer sites for advanced troubleshooting
This is a full-time position based in Tel Aviv. We do believe in a hybrid work environment, with an emphasis on the office, and one day a week from home.

Requied IT Service Desk Specialist
As an IT Service Desk Specialist, you'll support our employees in our Ramat Gan office by resolving day-to-day IT issues across hardware, software, and SaaS tools. Youll help keep people productive, informed, and equipped with the systems they need to do their best work.
This role requires full on-site work.
Youll own:
Providing hands-on support for laptops, peripherals, and everyday software issues across Windows and macOS environments
Managing service requests and incidents from first response through resolution, while keeping employees updated throughout the process
Supporting onboarding and employee lifecycle processes, including hardware setup, access management, and user guidance
Youll solve:
Technical issues that interrupt employee productivity, from login and application problems to device performance and basic connectivity
Office IT issues such as printers, meeting room A/V, and network-related escalations
Access and support needs across employee lifecycle moments, including pre-hire setup, onboarding, and separation
Youll impact:
Helping employees stay productive by resolving issues quickly and clearly
Creating a smoother day-to-day technology experience across the office and for remote employees
Strengthening IT operations through solid documentation, knowledge sharing, and reliable support processes.

we are looking for a Junior Tech CSM.
Responsibilities:
Receive and process customer orders for SIM cards through various channels (phone, email, online, etc.)
Pack, and prepare SIM card orders for shipment
Activate SIM cards using the companys activation platform or software
Ensure all orders are fulfilled in a timely and efficient manner
Maintain inventory levels of SIM cards and notify management of any stock discrepancies
Package orders securely using appropriate materials to prevent damage during shipping
Collaborate with shipping/logistics team to ensure smooth delivery of orders
Provide excellent customer service and handle any order-related inquiries or issues
Adhere to all company policies, procedures, and quality standards
Guide customers through troubleshooting steps, including configuration checks, module diagnostics, and network testing.
Assist customers in configuring and setting up IoT devices, cellular modules, and gateways for seamless integration with cellular networks.
Assisting with other tasks provided by other team members
Identify needs for training and schedule appropriately to conduct
Working together with other team members in order to improve customer Service procedures

we are seeking a hands-on IT Team Lead to lead and scale our local IT operations. This role combines technical expertise with strong leadership, ensuring the companys infrastructure, systems, and support processes run securely, efficiently, and reliably.
The IT Manager will own all aspects of day to day IT operations from help desk and endpoint management to systems administration, security implementation, and IT strategy execution. This is a leadership position for someone who thrives on solving complex problems, driving operational excellence, and mentoring a growing technical team.
Key Responsibilities:
Management and Leadership-
Lead and mentor the IT team, including full time and student members.
Build and maintain a service oriented culture focused on reliability, security, and continuous improvement.
Define and track IT operational KPIs, SLAs, and process documentation.
Writing documentation and maintaining the teams knowledge base.
Collaborate with other departments to ensure smooth technology operations and compliance alignment.
Deal with Technical and managerial escalations.
Hands-On Technical Operations-
Serve as the senior escalation point for technical incidents, outages, and escalations.
Manage and maintain company IT infrastructure, endpoints, and network environment.
Oversee user lifecycle management onboarding, offboarding, permissions, and access control.
Administer SaaS platforms such as Google Workspace, Atlassian, Slack and HubSpot.
Deploy and manage MDM systems (Jamf, Intune) for endpoint compliance and security.
Lead automation initiatives using scripting tools .
Ensure system reliability, patch management, and IT asset tracking.
Maintain and enforce IT security standards and best practices.
Preferred Qualities-
A player-coach mindset equally comfortable managing people and solving technical issues.
Strategic thinker who builds scalable, secure IT processes.
Empathetic leader who develops and motivates team members.
Strong ownership mentality and accountability for service quality.
Ability to thrive in a high growth, fast-paced environment.

we are looking for a talented Developer Support Engineer (suitable for a Student Position) to join our team to help us support our growing global customer-base.
we turn logistics from a bottleneck into a strategic advantage. Our unified platform transforms fragmented operations into seamless, scalable execution empowering businesses to meet demand with speed and precision.
RESPONSIBILITIES:
Investigate & Resolve technical issues escalated from support agents.
Identify the root cause for issues.
Analyze system logs and dashboards to streamline troubleshooting.
Develop scripts for debugging and automating.
Reproduce customer scenarios for resolving relevant bugs/features.
Maintain and improve a knowledge base of known issues and solutions.
The position includes liaising with CS, QA, Delivery and Sales teams.

As IT Manager, youll manage day-to-day IT operations across our global teams, ensuring employees have the tools, access, hardware and support they need to work effectively and securely.

What Youll Do
Manage the IT department, including the team, support operations, IT projects, documentation, hardware and software lifecycle management and build the IT roadmap.
Own employee onboarding and offboarding from an IT perspective, including access management, equipment, permissions and license cleanup.
Manage company-wide access across SaaS platforms, identity systems, endpoints and internal tools.
Own core IT security operations, including endpoint protection, MDM, access controls, network security and secure IT processes.
Oversee office IT for the IL and US teams, including network connectivity, meeting rooms, equipment and day-to-day operational needs.
Manage IT procurement and vendor relationships, including hardware, services, software licenses, renewals, negotiations and cost optimization.
Partner with DevOps and Engineering on internal infrastructure, cloud access and business-critical technical systems.

Youll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The position is full time and working on an oncall rotation including weekends. The ideal candidate is someone with hands-on hardware experience.

Key job responsibilities
- Work and meet SLAs against assigned trouble tickets via a directed workflow.
- First line touch point for hardware troubleshooting and technical issues.
- Perform regular server hardware repairs (drives, motherboards etc).
- Carry out routine network, server hardware and OS related repairs.
- Work with cross-functional teams on a regular basis to complete routine work.
- Engage with Smart Hands in EU Regional POPs.
- Adhere to security and safety best practices in the data center.
- Participate in Data Center power & cooling events.
- Participate in team meetings for metric analysis and daily/weekly goals achievement.
- Identify and help create documentation for use globally.
- Identify and help create process improvements relevant to the data center environment.
- Perform server upgrades, rebuilds, scheduled works as required.
- Interact with third party vendors & contractors.
- Contribute to the development of other team members.

we are looking for a IT Specialist.
The IT Specialist is responsible for analyzing, diagnosing, and repairing end user issues pertaining to their daily job duties. Managing and resolving service request tickets on a daily basis. This individual is responsible for providing high quality technical assistance and support related to the companys computer systems, software, and hardware. This position is directly responsible for interaction with end users and their machines on a daily basis.
What youll do:
Assisting employees (end users) with the MacOS desktop systems
Strong knowledge of Windows / macOS environments
Initial IT orientation of new employees during their sign-in process
Providing computer support services for software and hardware within established company standards and guidelines
Testing of computers to ensure all computer systems are functioning properly
Identifying and solving any problems that affect computer operating systems
Communicating effectively with the individual end users on issues that pertain to their machines
Maintenance and upgrading of computer systems , including offering recommendations on upgrades on an as-needed basis
Assistance in implementing IT related company initiatives as provided by IT leadership
Maintaining computer peripheral devices such as printers and scanners and solving the related issues pertaining to these devices
Responsible for delivering, tracking, and recording the assignments of hardware to new employees
Training end users and orienting them on how to use the MacOS hardware and software on an entry level basis
Responsible for understanding the network topology to assist the Network Technician and Systems Administrator during outages
Deep understanding of SaaS services and their operations
Experience and understanding of SSO, SAML, OpenID Connect Protocols
Assist with onboarding and offboarding of employees

Responsibilities:
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical). .
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
Ability to act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements.
Ability to articulate clearly, recommend and explain resolutions /clients.
Understand and utilize ITIL.
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

Were looking for a highly skilled Technical Support Engineer to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. Youll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.
Responsibilities
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.