לוח משרות דרושים תמיכה טכנית - מחשבים ורשתות באור יהודה

We are looking for a hands-on, service-oriented Help Desk Technician to provide fast, effective, and friendly technical support across the organization.
In this role, youll be the first point of contact for IT support, helping employees resolve day-to-day technical issues while delivering a great user experience.
An excellent Help Desk Technician combines strong technical knowledge with clear communication, patience, and a genuine desire to help. Were looking for someone who takes ownership, thinks proactively, and isnt afraid to go the extra mile to solve problems.
Your mission:
Provide first-line technical support for end users (on-site, phone, and remote).
Diagnose and resolve basic hardware, software, and system issues.
Support laptops, workstations, peripherals, and office equipment.
Manage user accounts, permissions, and access using Active Directory.
Support and troubleshoot Microsoft Office 365 applications.
Install, configure, repair, replace, and reinstall hardware components as needed.
Identify and address both software and hardware issues, including antivirus-related topics.
Document issues, solutions, and procedures clearly.
Deliver service with a customer-first mindset, suggesting alternative solutions when appropriate and taking ownership.

we are looking for a Technical Support Engineer.
This combined position delivers end-to-end post-sales customer success by blending Professional Services (remote and on-site implementations, upgrades, and customer enablement) with Technical Support (Level 2/3 troubleshooting, incident ownership). The engineer owns the implementation delivery cycle and issue resolution cycle from initial report through reproduction and debugging, escalation to R&D/backline support when needed, and follow-up until solution delivery while maintaining high customer satisfaction.
Key Responsibilities:
Deliver Professional Services for AudioCodes solutions, including remote and on-site implementations, upgrades, and customer enablement activities.
Provide Level 2/3 technical support for AudioCodes customers and partners according to SLA across AudioCodes products (e.g., SIP/VoIP gateways, data networking, UC applications/appliances).
Own the problem resolution lifecycle: respond to trouble reports, perform remote sessions, troubleshoot and debug, reproduce issues in the lab, and drive resolution to closure.
Interface with backend support and R&D (L4) for advanced investigation and escalation; provide clear technical context, logs, and reproduction steps.
Document findings and actions clearly in tickets and produce customer-facing updates and status reports.
Ensure high Customer Satisfaction (CSAT) through effective communication, expectation management, and timely follow-up.
Administer external customer support accounts as required.
Participate in on-call rotations and support off-hours activities and installations when needed.
Contribute to technical documentation such as application notes, knowledge articles, and project documents.
May support pre-sales engineering activities, Proof of Concepts (POCs), and customer training when required.