We are seeking a creative and organized Triage Engineer to lead our screening and triage activity. In this position, you will be in contact with our field engineers and customers in NA. You will interact with a wide range of Contact Center issues. Critical, yet thoughtful thinking is your strong suityou can identify and appreciate nuances between products and features.
This is a high visibility job that involves a deep understanding of what everyone on the team is working on. Excellent communication and teamwork are a requirement, as you will be asked to work closely with team members and other QA and R&D teams.
Areas of Responsibility:
Screen and triage incoming bugs (understand, reproduce and regress) for our components.
Identify repetitive manual routines and convert them into automated tools for the team to use.
Identify potential trends in incoming bugs and call out to multi-functional team members.
Work directly with R&D, PM, QA and cross-functional, screening and triage teams in order to solve complex problems
Requirements: 3-5+ years of experience in general test engineering
Strong writing/speaking in English capabilities - mandatory
Experience with investigating and solving problems on windows\linux environment mandatory
Fundamental understanding and experience in the areas of telephony, VoIP mandatory
Experience with investigating and solving network issues mandatory
Experience with network tools (e.g. Wireshark etc.) mandatory
Experience with cloud environments (Azure, Aws)
Experience with Kubernetes - advantage
Experience in complex products installations
Experience with Contact Center and/or IVR products - advantage
Familiarity with voice recognition - advantage
Experience and familiarity with Python and JavaScript Advantage
Strong problem solving and debugging skills along with a diligent mentality
Exemplary written communication skills, and diligent, yet confident personal communication skills
Ability to work with customers
Strong self-learning abilities
This position is open to all candidates.