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Customer Success Engineers serve as the trusted technical advisors for our customers being a critical intersection of technical expertise and a focus on customer value. They create value, offer advice, and grow accounts. A Customer Success Engineer must lead technical discussions with Dev Ops , SRE and Sec Ops. The goal is to help our customers to become successful and enthusiastic champions.

The main responsibility of a Customer Success Engineer is to provide answers, share standard methodologies, onboard and solve technical issues that our customers are facing. Success Engineers also spend time improving documentation, building scalable resources and finding ways to more effectively and when possible proactively resolve customer questions. All of which in partnership with our internal Sales, Marketing, Field Engineering and Product Management.

Your responsibilities
The impact you will have:

You will manage the onboarding process for new customers and own a proactive approach to drive customer satisfaction and experience.

Drive customer adoption, loyalty and expansion

Provide critical insights to the product team as a means to improve our developing platform.

Maintain customer health and introduce new, valuable features as they become relevant on the customer journey

Educate champions and their teams on the value of our product, and help uncover use cases before they become emergencies.

Build relationships with executive decision-makers.

Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.

Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.

We are seeking a highly motivated and skilled DevOps Engineer to join our team. As a key member of our team, you will play a crucial role in ensuring the security and reliability of our systems.

Your responsibilities
Implement and manage CI/CD pipelines supporting tens of deployments per day
Provide our engineering teams with easy-to-use observability tools to allow for efficient debugging and incident response
Collaborate with engineering teams to design and implement a secure, scalable, highly available and cost-efficient cloud infrastructure for our products
Proactively address potential issues and inefficiencies
Promote a no-blame dev culture and support our engineering teams with the adoption of practices and tools to make them more efficient and independent

Were looking for a hands-on DevOps Team Lead to build and scale our infrastructure, tools, and CI/CD pipelines. In this role, you will lead a talented DevOps team, drive technical decisions, and collaborate closely with engineering and product teams to ensure reliability, scalability, and speed across all our environments.

Your responsibilities
Lead and mentor the DevOps team in a fast-paced, agile environment.
Own the architecture, implementation, and maintenance of Blink's cloud infrastructure (AWS).
Drive the evolution of our CI/CD pipelines, automation frameworks, and monitoring systems.
Ensure high availability, performance, and security of our production environments.
Collaborate with developers to optimize delivery processes and improve development velocity.
Implement and maintain infrastructure-as-code practices (Terraform, Pulumi, etc.).
Build internal tooling to support development, testing, and deployment at scale.

We are seeking an LLM Engineer to join our innovative team and contribute to the advancement of our security copilot. As an integral member of our growing team, you will play a key role in enhancing our security automation capabilities.

Your responsibilities
What youll do

Architect and engineer prompts for various AI models, including LLMs, to generate accurate and actionable outputs for security automation tasks.
Design and develop robust REST APIs that seamlessly integrate AI model functionalities within our core product offerings.
Collaborate with R&D and product teams to optimize AI model performance and integration within our workflow automation platform.
Explore and implement novel applications of AI to enhance Blink's automation capabilities and user experience.

As a Platform Tech Lead, you will take ownership of the core infrastructure and architecture of our platform, lead technical design, and drive engineering excellence. Youll be hands-on with the code while also mentoring other engineers and setting the standard for high-quality, scalable development.

Your responsibilities
Lead the design and implementation of the core platform architecture
Own key infrastructure components, ensuring performance, scalability, and security
Collaborate with product and engineering teams to translate business needs into technical solutions
Establish best practices for code, architecture, testing, and CI/CD
Evaluate and introduce new technologies and tools to support platform growth
Guide and mentor engineers on technical challenges and growth

As a Senior Backend Engineer , you will play a pivotal role in shaping the architecture and evolution of our backend services. You'll work in a dynamic, collaborative environment where innovation and creativity are encouraged.

Your responsibilities
What you'll be doing

Architect, develop, and test cloud-native microservices, ensuring they meet our high standards of scalability and reliability.
Deeply engage with a range of tech stacks, showcasing your expertise beyond a single framework, particularly in cloud services, Linux, and containerized environments like Kubernetes and Docker.
Enhance our platform's core workflow engine, contributing to the development of enterprise-level applications and services that set Blink apart in the market.
Collaborate closely with cross-functional teams, including sales and customer success, to ensure our solutions are perfectly tailored to customer needs.
Grow a culture of continuous learning and improvement, mentoring team members and guiding their professional development.
Lead best practices in observability by implementing effective logging, metrics, and tracing systems.
Design and build systems with security at the forefront, understanding and applying key security concepts to protect our customers and their data.

As a Senior Backend Engineer Copilot team, you will play a pivotal role in shaping the architecture and evolution of our backend services. You'll work in a dynamic, collaborative environment where innovation and creativity are encouraged.

Your responsibilities
What you'll be doing

Architect, develop, and test cloud-native microservices, ensuring they meet our high standards of scalability and reliability.
Deeply engage with a range of tech stacks, showcasing your expertise beyond a single frameworkparticularly in AI technologies, LLM frameworks and cloud infrastructure, including containerized environments like Kubernetes and Docker.
Collaborate closely with cross-functional teams, including sales and customer success, to ensure our solutions are perfectly tailored to customer needs.
Grow a culture of continuous learning and improvement, mentoring team members and guiding their professional development.
Design and build systems with security at the forefront, understanding and applying key security concepts to protect our customers and their data.

As a Frontend Engineer, you will play a pivotal role in shaping the user experience and interface architecture of our web applications. You'll work in a dynamic, collaborative environment where innovation and creativity are encouraged.

Your responsibilities
Develop and maintain high-quality web applications: Build, test, and deploy user-friendly web applications using Angular, TypeScript, and related technologies.
Write clean, maintainable code: Write well-structured and documented Angular components, services, and directives.
Collaborate across teams: Work closely with designers, backend engineers, and product managers to deliver exceptional user experiences.
Drive innovation: Contribute ideas to improve functionality, performance, and scalability.

As a Senior Platform Engineer (Backend) , you will play a key role in shaping the core infrastructure and architecture of our platform. You will be deeply involved in hands-on development, contribute to technical design, and help drive engineering excellence. In this role, you will collaborate with other engineers, share best practices, and take part in building scalable, high-quality backend systems.

Your responsibilities
Design, develop, and test cloud-native microservices and backend components with high standards of scalability, reliability, and security
Own key areas of the platform's infrastructure and contribute to the architecture of enterprise-grade systems
Collaborate with engineering and product teams to translate business needs into robust technical solutions
Work across a modern tech stack including cloud services, Linux, Docker, Kubernetes, and CI/CD pipelines
Drive best practices in code quality, system design, observability (logs, metrics, tracing), and testing
Stay up to date with emerging technologies and help evaluate tools that support platform evolution
Share knowledge through code reviews and technical discussions, fostering a culture of continuous improvement

Were seeking an experienced Security Solutions Engineer to help us create new automations and scalable solutions for our customers. Your role will be both strategic and tactical, as youll be working directly with customers to understand their requirements, design solutions, and implement security controls. Join us on our mission to help every security team achieve operational excellence.

Your responsibilities


Design and implement security solutions to automate the real-world customer pains.
Provide expert advice and recommendations for security solutions that can achieve customer objectives.
Collaborate with the Sales team to establish a reputation for technical excellence and trustworthiness with potential customers.
Work jointly with other Solutions Engineers & Architects to support the Sales team with technical content and call support.
Establish and maintain a knowledge hub or repository of security best practices, resources, and insights.
Collaborate with the marketing team to generate demos, case studies, blogs, and videos.

We are seeking a passionate and driven Product Manager to join our fast-paced, dynamic product team. The ideal candidate will have a background in cybersecurity, a technical foundation, and a proven ability to deliver impactful product solutions. This is an opportunity to work on cutting-edge products, drive innovative AI features, and collaborate with a highly skilled and tight-knit team.

Your responsibilities
Product Strategy & Roadmap:

Own product verticals, leading their roadmap in alignment with goals, customer needs, and market trends.
Prioritize features and improvements based on customer feedback, field insights, and development team input.
Cross-Functional Collaboration:

Act as a liaison between engineering, design, sales, and customer success teams to ensure alignment and smooth execution of product initiatives.
Collaborate closely with AI and automation experts to integrate the latest trends and tools into our platform.
Execution & Delivery:

Manage the end-to-end delivery of new features and enhancements, ensuring projects are completed on time and with high quality.
Work hands-on with developers to refine requirements, troubleshoot issues, and ensure clarity in implementation.
Customer Focus:

Gather and synthesize feedback from customers, sales engineers, and field teams to deeply understand user pain points and business value.
Define solutions that are innovative yet practical, delivering measurable impact for customers.

As part of the role you will have the opportunity to:
Build end-to-end development of data infrastructure features, scalable data processing, database interaction and integration with CI/CD.
Take part in expanding our core data platform solutions, build new pipelines from scratch that ingest and process data at scale.
Work across a rich stack of technologies from Apache Kafka, Apache Storm, NoSQL, and relational databases.
Analyze and optimize performance, scalability, and stability of our product environments.
Work closely with the data-science team to implement production grade pipelines based on AI research.

As part of the role you will have the opportunity to:
Lead, mentor and manage a team of experienced DevOps Engineers who are responsible for all DevOps aspects in the company: Cloud infrastructure, CI/CD, Observability, DataOps, SecOps and cost management
Collaborate with other R&D teams on mutual projects
Architect, build and automate cloud and hybrid-cloud infrastructure (Azure & AWS)
Manage and monitor multiple, diverse environments at a large scale
Maintain our CI/CD tooling and improve automation
Implement SecOps best practices in all infrastructure and processes
Design and maintain data infrastructure (SQL and NoSQL) fit for scale
Integrate visibility and alerting capabilities into infrastructure and processes