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Required Lead Software Engineer
Israel - Raanana
We dont limit our challenges. We challenge our limits. Always. Were ambitious. Were game changers. And we play to win. We set the highest standards and execute beyond them. And if youre like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, whats the role all about?
As a Lead Software Engineer, you will be at the heart of building our next‑generation Workforce Management platform - an advanced cloud‑native solution enhanced with intelligent, AI‑powered capabilities.
In this role, you will build full‑stack features, orchestrate AI agents to accelerate engineering workflows, and deliver innovative AI‑driven features directly to customers.
Youll work in a fast‑paced, agentic environment where experimentation, ownership, and initiative are not just encouraged-theyre expected.
If you excel as an engineer, exploring the boundaries of AI‑assisted development, and want to influence the future of how engineering teams work with autonomous agents, this role is tailor‑made for you.
How will you make an impact?
Drive engineering excellence through AI‑augmented workflows and agentic development patterns.
Develop end to end cloud features on top of AWS.
Optimizing components for maximum performance.
Ensure high-quality deliverables and efficient project execution and continuous improvement.
Lead features design and implementations, set the bar for the team standards and advise on tech. Selection, show initiative in driving technical direction and team collaboration.
Demonstrate strategic thinking and a long-term vision for scalable solutions.
Champion continuous improvement and high‑velocity delivery in an innovative, fast‑moving environment.

We are looking for a Lead DevOps Engineer to join our CSA Infrastructure group. In this role, you will take a technical leadership position, driving the design, scalability, security, and operational excellence of our cloud platforms, while mentoring engineers and shaping DevOps best practices across teams.
How will you make an impact?
Lead the design, evolution, and operation of large-scale cloud infrastructure on AWS and Azure, ensuring high availability, security, resilience, and cost efficiency
Drive Infrastructure as Code (IaC) strategy and quality, ensuring consistency, reusability, and maintainability across environments and development groups
Act as a technical authority for troubleshooting complex production issues and leading root-cause analysis
Collaborate closely with development, QA, security, and product teams to align infrastructure with business and product needs
Mentor and guide DevOps engineers, fostering a culture of ownership, learning, and continuous improvement
Lead initiatives around observability, monitoring, alerting, and incident response
Proactively identify risks, technical debt, and optimization opportunities
Evaluate, introduce, and scale new tools, technologies, and AI-driven automation to improve efficiency and reliability.

Required Group Lead, Engineering
Israel - Raanana
So, whats the role all about?
As a Group Leader, you will join a high-performing engineering team, driving the development of the next generation of CXone Performance Management (PM).
Your role will involve leading end-to-end development engineers, while ensuring smooth, high-quality product deliveries. Youll also be accountable for supporting our existing PM customers.
The role demands both strategic and detailed thinking as the product encompasses numerous micro services, AI agents and interfaces. Youll need to create and execute development plans while maintaining a deep technical understanding of enterprise-grade product development, with an emphasis on customer experience and cloud technologies.
How will you make an impact?
Lead a scrum team (5-6 engineers) to deliver end-to-end product capabilities.
Collaborate closely with Product Management, Architects, Operations, and Customer Success teams to align on objectives and product vision.
Take full responsibility for the entire software development life cycle, from concept to deployment.
Oversee the design, implementation, and quality of the product to ensure high standards.
Foster a culture of innovation, shaping the product's future by influencing its vision and encouraging creative solutions.
Enforce strong decision-making processes while ensuring clarity and alignment across all stakeholders.
Foster positive and productive relationships across teams, promoting a culture of collaboration.
Guide and support the development team to independently resolve complex technical challenges within tight deadlines.
Facilitate the technical and career development of team members through mentorship, training, and growth opportunities.
Serve as the primary technical point of contact, ensuring seamless communication and technical clarity across teams.

We are seeking a Senior Automation Engineer to lead the enterprise-scale design and implementation of a modern test automation platform built on Playwright.
This role is ideal for a senior engineer who has successfully led a Selenium-to-Playwright migration in a large organization and understands both the technical and organizational challenges of modernizing automation at scale.
You will define enterprise-wide standards, build scalable automation infrastructure, and drive quality transformation across multiple engineering teams.
How will you make an impact?
Architect and standardize a scalable Playwright framework for multi-team adoption.
Lead and execute the migration strategy from Selenium to Playwright.
Define enterprise automation standards, including:
Async programming best practices
Modern locator and test design patterns
Test isolation and reliability strategies
CI/CD integration and pipeline optimization
Optimize execution performance, stability, and parallelization at scale.
Design automation infrastructure including reporting, observability, and test analytics.
Partner with engineering leadership to embed automation into the SDLC.
Mentor engineers and act as the technical authority for automation strategy.

Required Product Owner
We dont limit our challenges. We challenge our limits. Always. Were ambitious. Were game changers. And we play to win. We set the highest standards and execute beyond them. And if youre like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, whats the role all about?
We are making the world a better place by ensuring that all consumers financial transactions are safe. To achieve this goal, we are seeking an experienced Product Owner focused on the Analytics domain of our X‑Sight platform. This role owns the execution and iterative improvement of capabilities to achieve the analytics vision-including risk scoring, detection model development, insights frameworks, and analytical workflows that support Financial Crime and Compliance outcomes. The Analytics Product Owner will define and prioritize requirements that elevate decisioning accuracy, expand analytical coverage, increase explainability, and improve model and rule operationalization. You will work closely with Data Science, Engineering, Cloud Ops, Customer Success, and cross‑product stakeholders to deliver reliable, scalable, and innovative analytics capabilities across our multi‑tenant SaaS platform-ensuring they meet the expectations of a modern FCC analytics ecosystem.
How will you make an impact?
Define and refine the roadmap and backlog for the Analytics domain.
Translate market needs and requirements into clear epics, features, and user stories.
Partner with Data Science and Engineering to design and deliver analytics capabilities.
Enhance model lifecycle management, versioning, and monitoring workflows.
Collaborate with Cloud Ops to ensure scalability, cost‑efficiency, and reliability.
Establish KPIs, monitoring signals, and quality checks for analytics reliability.
Work with Support and SMEs to reduce friction and improve analytical clarity.
Contribute to documentation, demos, and enablement for analytics enhancements.
Ensure alignment with multi‑tenant SaaS architecture and governance models.
Collaborate cross‑functionally to deliver new analytic innovations.

We are seeking a highly strategic and commercially driven Pricing Strategy Manager to shape the evolution of our global pricing and monetization strategy, with a strong focus on AI-led offerings and next-generation SaaS business models.
As AI and consumption-based economics redefine enterprise software, pricing has become a core strategic lever. This role will help define how we package, position, and monetize AI capabilities, subscription models, and usage-based services - ensuring alignment with market trends, competitive dynamics, and long-term growth objectives.
This is a high-impact, executive-facing role focused on defining direction.
How will you make an impact?
Strategic Pricing & Monetization:
Define global pricing and packaging strategy across the CXone portfolio
Architect monetization pricing models for AI capabilities
Develop scalable frameworks for subscription, hybrid, and value-based pricing
Market & Competitive Strategy:
Benchmark pricing, packaging, and monetization models across global competitors
Identify strategic differentiation opportunities
Translate customer and market insights into pricing strategy recommendations
Executive Partnership & Influence:
Partner with global executive stakeholders across Product, Sales, Finance, and Strategy
Present pricing direction, scenarios, and trade-offs to senior leadership
Lead strategic discussions on AI monetization, growth acceleration, and commercial positioning
Provide data-driven recommendations that shape long-term commercial decisions
Financial & Strategic Modeling:
Build advanced revenue and margin simulations to assess pricing scenarios
Evaluate growth vs. margin trade-offs
Analyze elasticity, segmentation, and long-term revenue impact.

Required Director, UI and UX Design
Israel - Raanana
We dont limit our challenges. We challenge our limits. Always. Were ambitious. Were game changers. And we play to win. We set the highest standards and execute beyond them. And if youre like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, whats the role all about?
This Position reports to our Global Vice President of Design and User Experience, the Director of UX will lead and Israel design organization as part of our collaborative UX leadership team. You'll build a high-performing team while making strategic design decisions that drive product excellence across our contact center and SaaS solutions.
How will you make an impact?
In this role, you'll have the autonomy to make critical design and resource allocation decisions that directly impact our products. Working alongside UX leadership peers in the US and India, you'll help shape our global design vision while building organizational excellence in Israel. Your leadership will blend strategic design thinking with thoughtful team development, as you establish processes that enable your organization to thrive at the highest levels of quality and efficiency. This position requires proactive communication, strong relationship-building skills, and a highly collaborative mindset. You will work closely with distributed peers and stakeholders across multiple regions and time zones. A core expectation of this role is schedule flexibility, including regular early-morning and occasional late-evening calls, to effectively partner with global teams and leadership. Success in this position depends on maintaining strong visibility and accessibility across international offices and ensuring consistent alignment regardless of geography.
Strategic Leadership & Decision Making:
Influence roadmaps and feature prioritization through collaborative partnerships with product and engineering leadership
Champion design excellence and innovation across the organization
Organizational and Design Excellence:
Create an inclusive culture of excellence that attracts and retains diverse design talent
Optimize team allocation and prioritize design work to maximize business impact
Lead cross-functional design reviews and stakeholder alignment sessions
Drive adoption of design systems and best practices across development teams
Ensure accessibility and internationalization standards are met across all products.

We're looking for an experienced Senior IT Support Specialist to join our local IT team in Israel, supporting a hybrid Mac and Windows environment and managing regional A/V solutions. You'll work independently within our ticketing system to manage your workflow, while collaborating with global IT teams to maintain high service levels across the organization. This is a hands-on, hybrid role that requires solid technical skills, professional maturity, and a strong service mindset.
How will you make an impact? 
Incident, Problem & Request Management:
You'll serve as L2 support for technical issues across a mixed Mac and Windows environment, with occasional L3 involvement in your areas of expertise. This includes independently managing incidents, service requests, and problems in ServiceNow from intake through resolution. You'll perform root cause analysis on recurring and high-impact issues to drive permanent fixes, maintain SLA adherence, and execute Move, Add, Change (MAC) activities such as workstation setup, onboarding/offboarding, desk moves, and hardware refreshes.
A/V & Conferencing Support (Israel Region):
You'll ensure the operational readiness of meeting rooms and collaboration systems across our Israel offices. That means supporting Poly, Cisco, Logitech, and Microsoft Teams Rooms hardware - displays, controllers, switchers, codecs, and networked A/V components. You'll manage high-visibility events including town halls, executive meetings, webinars, and training sessions, and proactively monitor A/V systems to minimize downtime.
Process Improvement & Automation:
You'll look for opportunities to streamline IT operations through scripting, automation, and AI-driven tools. We value practical, measurable improvements - things like automated provisioning workflows, self-service solutions, or proactive alerting systems.
Inventory & Asset Management:
You'll manage day-to-day IT asset and inventory operations - tracking, receiving, and distributing laptops (Mac and PC), peripherals, A/V equipment, and accessories across the hardware lifecycle.

Required HRIS Specialist (Temporary Position)
Israel - Raanana
We dont limit our challenges. We challenge our limits. Always. Were ambitious. Were game changers. And we play to win. We set the highest standards and execute beyond them. And if youre like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, whats the role all about?
The HRIS Specialist role is focused on supporting HR systems, employee data, and core HR processes as part of the HRIS function. The position plays a key role in ensuring accurate HR data management, smooth execution of employee lifecycle activities, and effective collaboration with crossfunctional stakeholders such as HR, Payroll, Finance, and IT.
This is a temporary maternity leave cover position.
How will you make an impact?
HRIS Operations:Provide daytoday operational support for HRIS systems, ensuring data accuracy, system stability, and proper user access.
Employee Lifecycle Support: Support core HR processes including employee onboarding, changes, organizational updates, and offboarding activities.
Data & Position Management: Maintain and manage employee data, organizational structures, and position management within HR systems.
User Access & Permissions: Manage user roles, permissions, and access rights across HR systems in accordance with internal policies and security requirements.
Crossfunctional Collaboration: Work closely with internal stakeholders including HR, Payroll, Finance, and IT to support ongoing HR operations and resolve systemrelated issues.
Reporting & Testing Support: Assist with data validation, basic reporting, and support system testing activities as needed.

We are seeking a highly analytical and proactive HR Analyst to support a fast-paced, global organization. This role combines Business analytics and data management with a strong focus on translating complex data into actionable insights.
You will work closely with cross-functional stakeholders (HR, CX, Finance, Sales Ops, External Vendors, and global teams) to design KPIs, ensure data integrity, automate reporting, and drive data-informed decision-making across HR and business operations.
This is an excellent opportunity for someone looking to grow at the intersection of HR, Operations, and Analytics within a global enterprise environment.
How will you make an impact?
HR data management - responsibility for overseeing the organizations HR data, including:
HeadCount (HC) data - Forecasting, movements, targets, overlaps, etc.
Data Integrity - cleanup & maintenance
HR Analytics
Analysis of HR metrics & trends using Excel, Power BI, and other HR systems and applications. Identify root causes impacting performance, and provide insights
Process improvement design
Create periodic executive reports & presentations and communicate data on a regular basis to key stakeholders
Design and automation of recurring report deliverables.
Day-to-day HR Operations - Overall responsibility to support the businesss HR Operations needs together with our HR shared service centers, to answers to employees requests, deliver HR reports, update systems with HR data, etc
Responsible for local (Israel) HR Operations for the CX organization.
Lead and support HR projects/programs as needed.

Required Director, Global HR Operations
So, whats the role all about?
The Director, Global HR Operations is a strategic leadership powerhouse, responsible for the architecture and execution of our end-to-end global HR operating model. This isnt just about "process" - its about building a modern, AI-driven HR ecosystem that supports a high-performance culture.
As a key partner to HR, Finance, Legal, and IT, you will sit at the center of the organization, driving the speed, quality, and scalability required for global hypergrowth. You will lead a global team to ensure that from the moment a candidate is hired to the day they retire, their experience is seamless, data-driven, and world-class.
How will you make an impact?
1. Strategic HR Service Delivery & Governance
Own the Model: Define and lead the global HR service delivery strategy, including shared services, case management, and service catalogues with clear SLAs
Scale for Growth: Lead global "hire-to-retire" process design, focusing on simplification, standardization, and automation to reduce operational costs and manual work
AI Transformation: Act as a pioneer in embedding Gen-AI tools into HR workflows to enhance employee self-service and day-to-day query resolution
2. Operational Excellence & Lifecycle Management
The Employee Journey: Oversee the flawless execution of pre-boarding, onboarding, internal mobility, relocations, and offboarding
Knowledge Management: Ensure global documentation and maintenance of HR handbooks and processes, balancing global consistency with necessary local flexibility
Collaboration with Payroll: Collaborate with Payroll teams on Payroll Operations and Vendor Governance ensuring accuracy effective oversight, and proactive issue prevention
3. HR Systems, Data, and Actionable Analytics
Data Integrity: Partner with HRIS and IT to own the HR systems roadmap, ensuring impeccable real-time data quality, security, and reporting capabilities
Insights over Information: Move "beyond the numbers" to build visual dashboards and generate metrics that provide the business with actionable insights for data-driven decision-making
4. Leadership & High-Impact Interfaces
Team Leadership: Build, coach, and inspire a high-performing global HR Operations organization across multiple regions
Stakeholder Influence: Partner closely with COEs (Comp & Benefits, Talent Acquisition) and HRBPs to align operational execution with business priorities
Risk & Compliance: Serve as the guardian of HR operational controls, ensuring audit readiness and compliance across all geographies.

Required Partner Operations Manager
Israel - Raanana
We dont limit our challenges. We challenge our limits. Always. Were ambitious. Were game changers. And we play to win. We set the highest standards and execute beyond them. And if youre like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, whats the role all about?
The Partner Operations Manager is responsible for overseeing the operational infrastructure that supports the partner ecosystem, with a focus on process management, reporting, analytics, and system enablement. This role manages the day-to-day administration, configuration, and support of the Partner Relationship Management (PRM) platform, ensuring partners and internal teams have a seamless, efficient, and reliable experience with partner systems and processes.
How will you make an impact?
Manages the operational framework that supports the partner ecosystem, ensuring processes, workflows, and systems function efficiently and consistently.
Oversees the day to day administration, configuration, and ongoing support of the Partner Relationship Management (PRM) platform.
Develops and maintains partner related reporting, dashboards, and analytics to support visibility into partner performance, engagement, and operational metrics.
Ensures data accuracy, integrity, and consistency across partner systems and related tools.
Collaborates with cross functional teams-including Partner Systems, Product, Sales, and Operations-to implement process improvements and system enhancements.
Troubleshoots system issues, manages PRM support requests, and works with technical teams to resolve system defects or configuration challenges.
Documents operational processes, system configurations, and partner workflows to support continuity and scalability.
Identifies opportunities to streamline partner operations through automation, process optimization, or improved tooling.
Provides partners and internal stakeholders with clear guidance, training, and support on PRM functionality and related operational processes.

We are looking for a Revenue Accountant to join our Corporate Finance team. In this role, you will review and process revenue recognition in accordance with US GAAP / ASC 606, manage revenue-related activities from booking to recognition, collaborate with global stakeholders to support forecasting for regions and business units, preparing analytical analysis and other Quarter close related tasks.
How will you make an impact?
Serve as part of the Corporate Finance team, reviewing, managing, and processing revenue recognition in alignment with US GAAP 606 standards.
Actively managing the revenue cycle from booking to recognition, collaborating with various departments within our global organization.
Support regions and business units in forecast.
Coordinate closely with Corporate Finance on accounting tasks and quarterly close activities.
Preparing analytical analysis.