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Required Program Management Manager
Israel - Raanana
We dont limit our challenges. We challenge our limits. Always. Were ambitious. Were game changers. And we play to win. We set the highest standards and execute beyond them. And if youre like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, whats the role all about?
Cross CX Program Management is central to how our CXone platform unifies dozens of products and acquisitions into one seamless customer experience. Our Program Managers, based across our global organization, are the ones who turn that ambition into structured, delivered work.
As Manager, you will lead this global group of Program Managers and own the day-to-day management of the projects they run - making sure the right things are on track, addressed on time, and managed to a high standard, everywhere they operate.
This is an operational management role: you are responsible for ensuring that projects - particularly those that are high-impact, high-risk, or business-critical - are managed in line with the program methodology and strategic direction set.
In addition, the group is responsible for managing R&D tools and driving changes to existing R&D processes.
How will you make an impact?
Manage the day-to-day - oversee your group's portfolio of programs and projects, making sure execution stays on track and issues are surfaced and addressed on time.
Lead and develop your people - manage, coach, and grow the Program Managers in your group, including performance management and career development.
Ensure consistent execution - hold a high, consistent bar for how programs are run and reported on across the group.
Manage R&D processes and tooling - own this additional area of responsibility, making sure the tools and processes R&D relies on are well managed and continuously improved.
Partner across the organization - work closely with Product, Engineering, and other stakeholders to keep programs moving and unblock issues as they arise.

Required Manager, Program Management
Israel - Raanana
We dont limit our challenges. We challenge our limits. Always. Were ambitious. Were game changers. And we play to win. We set the highest standards and execute beyond them. And if youre like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, whats the role all about?
Cross CX Program Management is central to how our CXone platform unifies dozens of products and acquisitions into one seamless customer experience. Our Program Managers, based across our global organization, are the ones who turn that ambition into structured, delivered work.
As Manager, you will lead this global group of Program Managers and own the day-to-day management of the projects they run - making sure the right things are on track, addressed on time, and managed to a high standard, everywhere they operate.
This is an operational management role: you are responsible for ensuring that projects - particularly those that are high-impact, high-risk, or business-critical - are managed in line with the program methodology and strategic direction set.
In addition, the group is responsible for managing R&D tools and driving changes to existing R&D processes.
How will you make an impact?
Manage the day-to-day - oversee your group's portfolio of programs and projects, making sure execution stays on track and issues are surfaced and addressed on time.
Lead and develop your people - manage, coach, and grow the Program Managers in your group, including performance management and career development.
Ensure consistent execution - hold a high, consistent bar for how programs are run and reported on across the group.
Manage R&D processes and tooling - own this additional area of responsibility, making sure the tools and processes R&D relies on are well managed and continuously improved.
Partner across the organization - work closely with Product, Engineering, and other stakeholders to keep programs moving and unblock issues as they arise.

The Recording Engineering group is looking for a strong Lead Program Manager to join its leadership team and drive execution excellence across our global organization. This is a strategic role focused on leading complex cross-functional programs, improving operational discipline, managing budget planning and tracking, and increasing engineering productivity. The role requires strong technical understanding, excellent execution skills, and the ability to turn leadership decisions into clear plans and measurable outcomes.
A key part of the role will be to introduce better ways of working using AI tools, AI agents, automation, dashboards, and data-driven insights to improve visibility, reduce manual work, identify risks earlier, track costs, and increase team efficiency.You will work closely with Engineering managers, Architects, Product managers, QA leads, DevOps, Support, Finance, Cloud Operations, and senior leadership.
How will you make an impact?
Own group-level execution, planning, tracking, budget planning, and operational governance.
Track group budget, identify gaps, and support cost control decisions.
Monitor cloud costs, identify optimization opportunities, and drive cloud cost-saving initiatives.
Translate leadership decisions into clear actions and drive follow-up across teams.
Lead complex cross-functional programs across Engineering, Product, QA, Architecture, DevOps, Finance, Cloud Operations, and Support.
Manage program scope, timeline, quality, risks, dependencies, and readiness.
Build clear dashboards and KPIs to improve visibility for leadership, including execution, budget, cloud cost, and efficiency metrics.
Use AI tools and AI agents to automate routine activities, improve reporting, identify risks, support cost analysis, and streamline workflows.
Drive productivity and efficiency improvements across the group.
Improve Agile, DevOps, release readiness, and execution processes.
Synchronize teams across sites to support releases, commitments, and major initiatives.
Lead retrospectives and continuous improvement based on data and team feedback.

Required Head of Technology and Architecture
We dont limit our challenges. We challenge our limits. Always. Were ambitious. Were game changers. And we play to win. We set the highest standards and execute beyond them. And if youre like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, whats the role all about?
The Director of Technology and Architecture owns the technical vision that holds this portfolio together. The mandate is to ensure that a wide-ranging set of products remains coherent, secure, scalable, and economical to build and operate regardless of where and how it is deployed. This is a hands-on leadership role at the intersection of deep technical authority and enterprise strategy: you will set architectural direction, resolve the hardest cross-cutting trade-offs, and raise the engineering bar across the organization.
This is the most senior individual-contributor-plus-leadership technical role in the company. You will be a trusted advisor to the executive team and the final technical authority on architecture decisions that span products.
How will you make an impact?
Architectural Vision & Strategy:
Define and own the multi-year target architecture across the entire product suite, balancing product autonomy with shared platform leverage.
Establish an architecture strategy so that products can be delivered on-premise, in private cloud, in public cloud, or as pure cloud SaaS.
Drive the platform and shared-services strategy (identity, data, integration, observability, deployment tooling) that reduces fragmentation across products.
Help architects translate business and product strategy into technical roadmaps; advise the executive team on build-vs-buy, modernization, and major technology bets.
Design abstractions and packaging models that let a single product run reliably across heterogeneous environments with differing scale, network, data residency, and operational constraints.
Establish reference architectures and patterns for tenancy, configuration management, release/upgrade cadence, and feature parity across on-premise and cloud-hosted deployments.
Security, Compliance & Resilience:
Embed security, privacy, and regulatory compliance into the architecture by design - addressing the standards relevant to financial services (e.g., data protection, auditability, segregation, encryption, and regional data residency).
Define non-functional requirements and architectural guardrails for availability, disaster recovery, transactional integrity, performance, and observability appropriate to mission-critical financial systems.
Partner with Security, Risk, and Compliance leadership to ensure the architecture withstands audit and regulatory scrutiny across jurisdictions.
Governance & Standards:
Establish and run an architecture governance function: standards, decision records, review processes, and a technology radar - proportionate enough to enable speed rather than obstruct it.
Evaluate and select core technologies, platforms, and strategic vendors; own the long-term technology stack direction.

Required Group Program Manager
Israel - Raanana
We dont limit our challenges. We challenge our limits. Always. Were ambitious. Were game changers. And we play to win. We set the highest standards and execute beyond them. And if youre like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, whats the role all about?
Cross CX Program Management is central to how our CXone platform unifies dozens of products and acquisitions into one seamless customer experience. Our Program Managers, based across our global organization, are the ones who turn that ambition into structured, delivered work.
As Manager, you will lead this global group of Program Managers and own the day-to-day management of the projects they run - making sure the right things are on track, addressed on time, and managed to a high standard, everywhere they operate.
This is an operational management role: you are responsible for ensuring that projects - particularly those that are high-impact, high-risk, or business-critical - are managed in line with the program methodology and strategic direction set.
In addition, the group is responsible for managing R&D tools and driving changes to existing R&D processes.
How will you make an impact?
Manage the day-to-day - oversee your group's portfolio of programs and projects, making sure execution stays on track and issues are surfaced and addressed on time.
Lead and develop your people - manage, coach, and grow the Program Managers in your group, including performance management and career development.
Ensure consistent execution - hold a high, consistent bar for how programs are run and reported on across the group.
Manage R&D processes and tooling - own this additional area of responsibility, making sure the tools and processes R&D relies on are well managed and continuously improved.
Partner across the organization - work closely with Product, Engineering, and other stakeholders to keep programs moving and unblock issues as they arise.

Required Director of Technology and Architecture
So, whats the role all about?
The Director of Technology and Architecture owns the technical vision that holds this portfolio together. The mandate is to ensure that a wide-ranging set of products remains coherent, secure, scalable, and economical to build and operate regardless of where and how it is deployed. This is a hands-on leadership role at the intersection of deep technical authority and enterprise strategy: you will set architectural direction, resolve the hardest cross-cutting trade-offs, and raise the engineering bar across the organization.
This is the most senior individual-contributor-plus-leadership technical role in the company. You will be a trusted advisor to the executive team and the final technical authority on architecture decisions that span products.
How will you make an impact?
Architectural Vision & Strategy:
Define and own the multi-year target architecture across the entire product suite, balancing product autonomy with shared platform leverage.
Establish an architecture strategy so that products can be delivered on-premise, in private cloud, in public cloud, or as pure cloud SaaS.
Drive the platform and shared-services strategy (identity, data, integration, observability, deployment tooling) that reduces fragmentation across products.
Help architects translate business and product strategy into technical roadmaps; advise the executive team on build-vs-buy, modernization, and major technology bets.
Design abstractions and packaging models that let a single product run reliably across heterogeneous environments with differing scale, network, data residency, and operational constraints.
Establish reference architectures and patterns for tenancy, configuration management, release/upgrade cadence, and feature parity across on-premise and cloud-hosted deployments.
Security, Compliance & Resilience:
Embed security, privacy, and regulatory compliance into the architecture by design - addressing the standards relevant to financial services (e.g., data protection, auditability, segregation, encryption, and regional data residency).
Define non-functional requirements and architectural guardrails for availability, disaster recovery, transactional integrity, performance, and observability appropriate to mission-critical financial systems.
Partner with Security, Risk, and Compliance leadership to ensure the architecture withstands audit and regulatory scrutiny across jurisdictions.
Governance & Standards:
Establish and run an architecture governance function: standards, decision records, review processes, and a technology radar - proportionate enough to enable speed rather than obstruct it.
Evaluate and select core technologies, platforms, and strategic vendors; own the long-term technology stack direction.

We are looking for a visionary engineering leader to architect and lead our quality engineering discipline into the AI era. You will own automation infrastructure, performance engineering, and all AI-driven quality initiatives - building and mentoring high-performing teams of engineers and architects who set the standard for how modern software is validated at scale.
This is not a maintenance role. You will disrupt legacy testing paradigms, champion agentic test generation, and embed AI-quality thinking into every stage of the SDLC - from the first commit to production monitoring. You will be the organizational bridge between engineering velocity and product reliability.
How will you make an impact?
AI Quality Strategy:
Define and lead all AI-augmented quality initiatives across the organization
Deploy LLM-powered test generation, triage, and root-cause analysis tooling
Build frameworks for validating AI/ML model outputs and non-deterministic behaviors
Evaluate and integrate emerging AI quality toolchains (GitHub Copilot, Claude, agents)
Champion responsible AI testing practices, coverage standards, and governance models
Automation Engineering:
Own the full automation strategy across UI, API, and integration layers
Architect scalable, maintainable test frameworks
Drive shift-left testing embedded in CI/CD pipelines (Jenkins, GitHub Actions)
Establish coverage KPIs, flakiness SLAs, and automation ROI metrics
Lead adoption of self-healing and AI-assisted test maintenance
Performance Engineering:
Lead performance and load testing strategy at enterprise scale
Define SLOs/SLAs and partner with SRE on reliability thresholds
Design continuous performance validation integrated into delivery pipelines
Drive root-cause analysis for regressions, bottlenecks, and latency spikes
Oversee toolchain including k6, JMeter, Gatling, and APM integrations
People & Org Leadership:
Lead and grow teams of automation engineers, performance engineers, and architects
Set technical direction, OKRs, and career ladders for the quality engineering org
Hire senior ICs and architect-level talent; build succession depth
Foster a culture of ownership, engineering craft, and continuous learning
Partner cross-functionally with Product, DevOps, and R&D leadership.

We are looking for a visionary engineering leader to architect and lead our quality engineering discipline into the AI era. You will own automation infrastructure, performance engineering, and all AI-driven quality initiatives - building and mentoring high-performing teams of engineers and architects who set the standard for how modern software is validated at scale.
This is not a maintenance role. You will disrupt legacy testing paradigms, champion agentic test generation, and embed AI-quality thinking into every stage of the SDLC - from the first commit to production monitoring. You will be the organizational bridge between engineering velocity and product reliability.
How will you make an impact?
AI Quality Strategy:
Define and lead all AI-augmented quality initiatives across the organization
Deploy LLM-powered test generation, triage, and root-cause analysis tooling
Build frameworks for validating AI/ML model outputs and non-deterministic behaviors
Evaluate and integrate emerging AI quality toolchains (GitHub Copilot, Claude, agents)
Champion responsible AI testing practices, coverage standards, and governance models
Automation Engineering:
Own the full automation strategy across UI, API, and integration layers
Architect scalable, maintainable test frameworks
Drive shift-left testing embedded in CI/CD pipelines (Jenkins, GitHub Actions)
Establish coverage KPIs, flakiness SLAs, and automation ROI metrics
Lead adoption of self-healing and AI-assisted test maintenance
Performance Engineering:
Lead performance and load testing strategy at enterprise scale
Define SLOs/SLAs and partner with SRE on reliability thresholds
Design continuous performance validation integrated into delivery pipelines
Drive root-cause analysis for regressions, bottlenecks, and latency spikes
Oversee toolchain including k6, JMeter, Gatling, and APM integrations
People & Org Leadership:
Lead and grow teams of automation engineers, performance engineers, and architects
Set technical direction, OKRs, and career ladders for the quality engineering org
Hire senior ICs and architect-level talent; build succession depth
Foster a culture of ownership, engineering craft, and continuous learning
Partner cross-functionally with Product, DevOps, and R&D leadership.

We are looking for a visionary engineering leader to architect and lead our quality engineering discipline into the AI era. You will own automation infrastructure, performance engineering, and all AI-driven quality initiatives - building and mentoring high-performing teams of engineers and architects who set the standard for how modern software is validated at scale.
This is not a maintenance role. You will disrupt legacy testing paradigms, champion agentic test generation, and embed AI-quality thinking into every stage of the SDLC - from the first commit to production monitoring. You will be the organizational bridge between engineering velocity and product reliability.
How will you make an impact?
AI Quality Strategy:
Define and lead all AI-augmented quality initiatives across the organization
Deploy LLM-powered test generation, triage, and root-cause analysis tooling
Build frameworks for validating AI/ML model outputs and non-deterministic behaviors
Evaluate and integrate emerging AI quality toolchains (GitHub Copilot, Claude, agents)
Champion responsible AI testing practices, coverage standards, and governance models
Automation Engineering:
Own the full automation strategy across UI, API, and integration layers
Architect scalable, maintainable test frameworks
Drive shift-left testing embedded in CI/CD pipelines (Jenkins, GitHub Actions)
Establish coverage KPIs, flakiness SLAs, and automation ROI metrics
Lead adoption of self-healing and AI-assisted test maintenance
Performance Engineering:
Lead performance and load testing strategy at enterprise scale
Define SLOs/SLAs and partner with SRE on reliability thresholds
Design continuous performance validation integrated into delivery pipelines
Drive root-cause analysis for regressions, bottlenecks, and latency spikes
Oversee toolchain including k6, JMeter, Gatling, and APM integrations
People & Org Leadership:
Lead and grow teams of automation engineers, performance engineers, and architects
Set technical direction, OKRs, and career ladders for the quality engineering org
Hire senior ICs and architect-level talent; build succession depth
Foster a culture of ownership, engineering craft, and continuous learning
Partner cross-functionally with Product, DevOps, and R&D leadership.

We are looking for a visionary engineering leader to architect and lead our quality engineering discipline into the AI era. You will own automation infrastructure, performance engineering, and all AI-driven quality initiatives - building and mentoring high-performing teams of engineers and architects who set the standard for how modern software is validated at scale.
This is not a maintenance role. You will disrupt legacy testing paradigms, champion agentic test generation, and embed AI-quality thinking into every stage of the SDLC - from the first commit to production monitoring. You will be the organizational bridge between engineering velocity and product reliability.
How will you make an impact?
AI Quality Strategy:
Define and lead all AI-augmented quality initiatives across the organization
Deploy LLM-powered test generation, triage, and root-cause analysis tooling
Build frameworks for validating AI/ML model outputs and non-deterministic behaviors
Evaluate and integrate emerging AI quality toolchains (GitHub Copilot, Claude, agents)
Champion responsible AI testing practices, coverage standards, and governance models
Automation Engineering:
Own the full automation strategy across UI, API, and integration layers
Architect scalable, maintainable test frameworks
Drive shift-left testing embedded in CI/CD pipelines (Jenkins, GitHub Actions)
Establish coverage KPIs, flakiness SLAs, and automation ROI metrics
Lead adoption of self-healing and AI-assisted test maintenance
Performance Engineering:
Lead performance and load testing strategy at enterprise scale
Define SLOs/SLAs and partner with SRE on reliability thresholds
Design continuous performance validation integrated into delivery pipelines
Drive root-cause analysis for regressions, bottlenecks, and latency spikes
Oversee toolchain including k6, JMeter, Gatling, and APM integrations
People & Org Leadership:
Lead and grow teams of automation engineers, performance engineers, and architects
Set technical direction, OKRs, and career ladders for the quality engineering org
Hire senior ICs and architect-level talent; build succession depth
Foster a culture of ownership, engineering craft, and continuous learning
Partner cross-functionally with Product, DevOps, and R&D leadership.

Required Director of Engineering
So, whats the role all about?
The Director of Technology and Architecture owns the technical vision that holds this portfolio together. The mandate is to ensure that a wide-ranging set of products remains coherent, secure, scalable, and economical to build and operate regardless of where and how it is deployed. This is a hands-on leadership role at the intersection of deep technical authority and enterprise strategy: you will set architectural direction, resolve the hardest cross-cutting trade-offs, and raise the engineering bar across the organization.
This is the most senior individual-contributor-plus-leadership technical role in the company. You will be a trusted advisor to the executive team and the final technical authority on architecture decisions that span products.
How will you make an impact?
Architectural Vision & Strategy:
Define and own the multi-year target architecture across the entire product suite, balancing product autonomy with shared platform leverage.
Establish an architecture strategy so that products can be delivered on-premise, in private cloud, in public cloud, or as pure cloud SaaS.
Drive the platform and shared-services strategy (identity, data, integration, observability, deployment tooling) that reduces fragmentation across products.
Help architects translate business and product strategy into technical roadmaps; advise the executive team on build-vs-buy, modernization, and major technology bets.
Design abstractions and packaging models that let a single product run reliably across heterogeneous environments with differing scale, network, data residency, and operational constraints.
Establish reference architectures and patterns for tenancy, configuration management, release/upgrade cadence, and feature parity across on-premise and cloud-hosted deployments.
Security, Compliance & Resilience:
Embed security, privacy, and regulatory compliance into the architecture by design - addressing the standards relevant to financial services (e.g., data protection, auditability, segregation, encryption, and regional data residency).
Define non-functional requirements and architectural guardrails for availability, disaster recovery, transactional integrity, performance, and observability appropriate to mission-critical financial systems.
Partner with Security, Risk, and Compliance leadership to ensure the architecture withstands audit and regulatory scrutiny across jurisdictions.