We are seeking an IT Technical Support/Help Desk to join our global Information Technology team, supporting our offices across the IL & APAC and an employee population of around 1,000 employees.
Based out of our Netanya office, we are looking for an IT Technical Support/Help Desk who is a solution-driven problem solver that can balance corporate demands within a fast paced environment.
We are the worlds leading content recommendation platform. We work with many of the worlds leading online publishers and brands, helping them monetise their offering and drive customers to their content.
We are looking for a candidate who is resourceful, bright, proactive, a go-getter who works well independently and as part of a team and is passionate about what she or he does. The candidate should be an energetic self-starter who enjoys working on operational tasks, proactive in delivering the best possible customer experience in a dynamic environment.
What will you do?
The IT Technical Support/Help Desk will mainly support our end-users with all their day-to-day needs. In addition, maintain our office infrastructure, AV, and end-points throughout our locations in IL & APAC. The successful candidate must be a self-starter with the confidence and experience to provide day-to-day operation and user support, handle the IT services in our local and remote locations and execute strategic IT projects while interacting with the different departments and stakeholders.
In your first few weeks you will be introduced to our IT Infrastructure and Tools, learn how to support the end users, maintain the office infrastructure environment and collaborate with other team members across the department.
Requirements: What will you bring to the team?
Technical Skills/Experience:
You are likely to have 2-3 years of relevant IT experience
Basic experience managing endpoints\laptops (90% Mac, 10% Windows) - Essential
Basic networking, switching (VLAN) , routing and DNS/DHCP
Have a basic LAN/WAN knowledge, security and Telecoms
Document, track, and monitor users problems to ensure swift resolution through common user request management systems (Ticketing, Slack, etc.)
Work with the team to create processes and documentation, and commit to global standardisation to help streamline and accelerate support
Contribute to the operation of IT services with a strong level of stability and availability (Google Workspace, Zoom, O365, Slack, etc.)
Familiar with audiovisual systems support (for Business Events, Offsites, Live Streaming, etc.)
Fluency in English is a must
Effective communicator and great team player
You put yourself in your users shoes and understand their needs
Other Skills/Experience:
You must have demonstrable experience
Flexible and can understand and overcome challenges head on
Great people skills and the ability to work in collaboration with other team members & internal customers.
This position is open to all candidates.