We are looking for a Customer Retention Account Manager to join our team. The working model is hybrid, Monday through Friday.
As a Customer Retention Account Manager in our company you will...
Responsible for the renewal of customer subscriptions in their assigned territory; this includes customer notification of upcoming renewal, discussing changes to their contract, and providing quotes directly to customers
Manage cadence for effective renewal forecasts and projections
Drive the renewals process in collaboration with the Strategic Sales team to preserve and improve customer contracts and relationships
In collaboration with Customer Success, Finance, Legal, Deal Desk, Procurement and Sales teams, own, drive and manage the renewal process, including renewal quotes and renewal opportunities to ensure renewals are processed accurately and on-time
Identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
Actively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
Accountable for maintaining accurate customer renewal records including licenses, software expiration dates and customer contact information
Communicate effectively with customers and internal stakeholders to provide updates, resolve issues, and gather feedback
Identify accounts at risk and work to develop and execute mitigation plans.
Requirements: 5+ years of experience in Sales, Customer Success or related field
Proven sales experience, strong negotiation skills combined with strong interpersonal and organizational skills
Quota carrying experience (e.g., Renewals, Enterprise Sales, Account Management) with a track record of exceeding sales retention/growth quotas, preferably in a SaaS organization
Demonstrated success managing a pipeline and closing large enterprise SaaS contracts/renewals
Excellent time and process management skills, ensuring timely and accurate processing of renewals
Strong attention to detail and problem-solving skills with the ability to work under multiple deadlines
Ability to work with multiple dynamic teams in a fast-paced environment
Strong proficiency with MS Office (Excel, Word, and PowerPoint) and various databases & CRM systems - specifically Salesforce
Excellent verbal and written communication skills - ability to communicate company messages and value propositions
Takes an active interest in increasing customer happiness and deepening customer relationships
Must have a follow-up mindset with a proactive, creative approach and a high level of communication.
This position is open to all candidates.