לוח משרות דרושים הייטק מחשבים ורשתות בכפר סבא, לחיפוש זה נמצאו 42 משרות

We are looking for a motivated and service-oriented Junior IT Help desk Technician to provide Technical Support to company employees in Windows, Linux, and macOS environments. The role includes onboarding and offboarding processes, meeting room support, IT inventory management, and assisting with the operation and maintenance of the organization's IT systems and infrastructure. Position Details
* Hourly-based position.
* 3 days a week working from the office, located in Kfar Saba.
* Suitable for students or candidates at the beginning of their IT career Key Responsibilities
* Provide Tier 1 Technical Support to end users.
* Troubleshoot hardware, software, endpoint, and peripheral device issues.
* Install, configure, and maintain Windows and macOS workstations.
* Manage user accounts and permissions across organizational systems.
* Perform employee onboarding and offboarding processes.
* Ensure meeting rooms and conferencing equipment are operational and properly maintained.
* Manage IT inventory and assets, including laptops, monitors, and peripheral equipment.
* Provide basic support and administration for Linux systems.
* Document procedures and maintain the IT Knowledge Base.

We are looking for a proactive and customer-oriented Technical Support Engineer (L1/L2) to join our team in Kfar Saba. This role combines hands-on customer support (Level 1 & 2) with technical troubleshooting and QA involvement.
You will be the main point of contact for customers in Europe and Israel, and also serve as a backup for the US support team, ensuring excellent service while contributing to product quality and continuous improvement.
You will play a key role in customer satisfaction and product quality, acting as the bridge between customers and our product. Your work will directly impact how customers experience and how our platform continues to improve.
Responsibilities:
Customer Support & Communication
Provide excellent support via email, chat, phone, and video calls
Guide customers, demonstrate the system, and solve issues in real time
Ensure a high-quality support experience and strong customer satisfaction
Technical Troubleshooting (L1/L2)
Investigate and resolve technical issues end-to-end
Analyze logs, use internal tools, and perform basic database queries
Reproduce issues and document findings clearly
QA & Product Involvement
Take part in QA activities and collaborate with QA and development teams
Validate fixes and support testing (regression, sanity checks)
Identify recurring issues and contribute to product improvements
Documentation & AI Tools
Maintain and improve technical documentation and knowledge base
Use AI tools to enhance support efficiency and workflows