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We are seeking a Client renewal & relationship manager to join our Sales Operations team. This role blends client relationship management with commercial responsibility, focusing on renewals, onboarding, and retention within our cybersecurity SaaS platform. The ideal candidate is sales oriented, tech savvy, commercially driven, and eager to build long-term relationships while supporting sales growth. Key Responsibilities • Serve as the primary contact for a portfolio of clients within the Sales Operations team. • Lead renewal negotiations, ensuring timely and high-value contract closures. • Manage onboarding and implementation for new clients, ensuring smooth adoption. • Monitor account health, anticipate risks, and implement proactive retention strategies. • Identify upsell and cross-sell opportunities, collaborating with Sales leadership on expansion. • Support the Sales Operations team with CRM accuracy, reporting, and pipeline visibility.

Data has never been more valuable and vulnerable. As cybercriminals become more sophisticated and regulations more strict, organizations struggle to answer one key question: Is my data safe?
At our company, we see the world of cybersecurity differently. Instead of chasing threats, we believe the most practical approach is protecting data from the inside out. Weve built the industrys first fully autonomous Data Security Platform to help our customers dramatically reduce risk with minimal human effort.
At our company, we move fast. Were an ultra-collaborative company with brilliant people who care deeply about the details. Together, were solving interesting and complex puzzles to keep the worlds data safe.
Technical Account Managers are the primary contact for our company customers and the first line of defense for data. All our company's employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive on-going value and support to our company's customers. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills.
Responsibilities
Ensure data is protected from insider threats, cyber-attacks, and policy violations
Onboard Customers to our company's platforms and deliver on-going value and support
Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices.
Prepare and deliver quarterly business and blast radius reviews
Alongside Sales, identify and champion upsell opportunities
Learn new company's products as they are developed and released and develop expertise in your clients unique security ecosystem(s)
Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
Serve as primary technical contact and augment our support and engineering teams
Advocate on behalf of customers with appropriate internal company's teams to ensure customer feedback is adequately documented and assessed by appropriate parties
Engage with customers at all levels of their organization, including but not limited to: Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
Identify, research, maintain control, and remediate customers technical issues in a timely manner. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
Escalate customer issues to management when appropriate
Create knowledge base content to capture new learning for customer and internal reuse.

We are seeking an SMB Account Manager to join our growing team.
As a part of the Client Services Team, supporting our Small & Medium sized accounts, you will work with customers across the entire client life cycle, build relationships, and assist clients in enhancing their workforce management. Ideal candidates should possess both strategic thinking and hands-on execution capabilities.
Key Responsibilities:
Navigate internal resources to promptly address client payroll/HR queries and resolve issues end-to-end.
Develop deep expertise in all our products and effectively communicate their value to assigned clients, aligning solutions with their specific needs and goals
Strive to achieve individual and team KPIs as defined by the Organization, continuously monitor progress, and take corrective actions when necessary. Ensure alignment with the Service Delivery team and address issues proactively.
Independently handle individual client requests, leveraging judgment and problem-solving skills, and escalating when necessary.
Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts.
Support employee onboarding/offboarding by ensuring timely receipt, upload, and transmission of required documents, maintaining GDPR compliance.
Contribute to ongoing process improvements.
Adhere to internal SLAs, ensuring timely delivery of services.
Maintain a high level of product proficiency, understanding the features and limitations of our suite of products.
Utilize Salesforce and Case Management tools/processes effectively.