As the Data Center Operations Director, you will drive the delivery of world-class support services across your campus or metro. You will interact and maintain relationships with various authorities and partners across all sectors of the data center industry. You will use keen business acumen and financial management skills to manage operating costs effectively, while maintaining the highest standards of safety, security, and ecological responsibility. Excellent interpersonal awareness, ability to navigate ambiguity, and your mature communication skills will be pivotal in bringing your program management, technical abilities, and leadership experiences to a whole new level in supporting our success!
As a Data Center Operations Director your responsibilities will include:
Empower a culture of safety, security and compliance in all aspects of data center operations.
Leadership, management, coaching, and development of our full time employees across datacenters in your Metro.
Accountable for the ongoing IT and Critical Environment (Mechanical and Electrical sytems) support for all service lines ensuring the on-time and defect-free delivery of customer capacity within our SLA commitments
Responsible for ensuring the planning and delivery of all supporting physical infrastructure, logistics, and the resources required to meet anticipated growth within your Metro.
Actively participate in incident management procedures relating to major incidents that impact our cloud services in your Metro. This will include leading incident management calls with customers and senior leadership, the timely resolution of incidents, post-incident reviews, and the implementation of improvement plans.
Ensure financial management of your metro including the development of detailed budgets, forecasts, and management of operational and capital spend.
Management and oversight of all vendor/partner contracts and relationships including leased-facility landlords, IT and CE service providers, and partner support teams.
Collaborate with global and regional management teams and contribute to improvement programs.
Learn, live, and coach our One culture and values. Lead through change by bringing clarity, generating energy, and delivering success.
Requirements: Required Qualifications
Degree, Diploma or equivalent AND 10+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure).
5+ years experience leading, directly managing, and influencing a diverse organization of full-time employees across multiple disciplines and platforms.
Preferred Qualifications
7+ years' enterprise-level experience managing large scale and complex projects/programs AND 7+ years' experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND 7+ years' experience in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $5M+.
Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field.
7+ years' experience leading diverse, technical workforce OR 10+ years' experience managing global and virtual teams.
Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCP.
This position is open to all candidates.