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We are seeking a talented QA Engineer to help ensure top product quality in our rapidly growing company. You will be focused on testing our core product, conducting end-to-end testing across various technologies, along with our proprietary AR and AI solutions.

Responsibilities:

Develop comprehensive test plans and test cases focused on both backend and frontend features to ensure product quality across the stack.

Take primary responsibility for querying data, testing backend and frontend data changes, and ensuring data integrity, performance, and UI functionality.

Lead efforts to identify, document, and troubleshoot errors in both backend and frontend areas, providing detailed analysis and potential solutions.

Collaborate closely with Development, Product, and other teams to clarify specifications, address issues/concerns, and identify risks throughout the software development life cycle, ensuring alignment across backend and frontend requirements and dependencies.

Actively contribute to a scrum team, working with developers, DevOps, and Product teams to ensure comprehensive testing coverage.

Lead the QA effort in sprint planning and retrospectives, providing insights into backend and frontend testing considerations.

Develop, apply, and maintain manual and automation scripts for both backend and frontend testing of new and existing products, with a focus on enhancing full-stack test automation.

Continuously update and refine testing methodologies, tools, and processes to improve testing effectiveness across backend and frontend technologies and practices.

Familiarity and practical experience using AI tools for testing.

Were looking for a Product Manager to lead our product portfolio embedded within the Salesforce ecosystem, including integrations across Agent force and Service Cloud. This role bridges our Visual Agentic AI platform with Salesforces world-class CRM environmenthelping service organizations deliver smarter, more human, and more visual experiences directly within their daily workflows.

Youll be responsible for understanding how enterprises use Salesforce to run customer service and field operations, and for shaping how our products integrate, extend, and elevate those experiences.

Youll partner closely with Salesforce teams and our R&D, and ensure our products are built for adoption, scale, and measurable impact.

Responsibilities:

Execute the Salesforce Product Roadmap: Translate our platform strategy into clear goals for Salesforce-native and integrated solutions, aligning to both our customers needs and Salesforces roadmap.

Understand the Ecosystem: Deeply understand Salesforce (Service Cloud, Field Service, Agentforce, Einstein, and AppExchange) and identify how we can extend value within those environments.

Drive Product Execution: Collaborate with UX and Engineering to design and deliver embedded experiences that feel native within Salesforceensuring reliability, usability, and performance.

Partner Cross-Functionally: Work with our alliances, GTM, and customer success teams, as well as Salesforce product and partnership stakeholders, to drive successful launches and adoption.

Enable the Business: Support field enablement and pre-sales with demos, value narratives, and product documentation that highlight how our augments Salesforce workflows.

Measure and Learn: Define success metrics (adoption, CSAT, activation, ROI) and continuously optimize the Salesforce product experience based on usage and feedback.

We are looking for a Talent Acquisition Specialist to join our team. In this role, you will take full ownership of the recruitment process from understanding business needs and sourcing top talent, to successfully bringing new team members on board. You will partner closely with hiring managers to define requirements, craft compelling job descriptions, and ensure a smooth, positive candidate experience throughout every stage.

Key Responsibilities:

Collaborate with hiring managers to define role requirements and create clear, engaging job descriptions.

Lead end-to-end recruitment processes across various functions and levels.

Proactively source candidates through LinkedIn, social networks, job boards, and other platforms to attract top talent.

Screen resumes and conduct phone and in-person interviews to assess both technical skills and culture fit.

Manage and update candidate data in the recruiting system, maintaining an organized and up-to-date pipeline.

Ensure an excellent candidate experience throughout the recruitment process.

Contribute to continuous improvement of recruitment strategies, processes, and employer branding initiatives.

Our platform is a sensor-based feeding system for intensive care unit (ICU) patients. It aims to prevent life-threatening complications such as ventilator-associated pneumonia, malnutrition, and acute kidney injury. We recently introduced Nutrition Management 2.0, which is a comprehensive, guideline-driven approach that aims to improve nutrition while reducing feeding complications. Combined with our platform, it monitors, analyses, and prevents malnutrition and gastric aspirations in real time. By improving nutrition and achieving 100% feeding efficiency, the platform greatly reduces hospital-acquired complications and speeds up ICU patient recovery.
As a Service Engineer, you are vital to ensuring the operational excellence and reliability of our platform within ICU rooms across client facilities. Specializing in Technical Support, your role encompasses a wide range of responsibilities, from installation to ongoing maintenance of all products.
Key Responsibilities:
* Provide both remote and on-site Technical Support, perform installations and corrective maintenance for the platform specifically within ICU environments.
* Utilize the company's proprietary technician software (TechSoft) to deliver efficient remote support for the platform products.
* Resolve technical issues efficiently, documenting troubleshooting steps and outcomes in the company database to maintain high accuracy in service records.
* Conduct training sessions for service personnel and distributors, focusing on the technical maintenance and operation of the platform to ensure consistent, high-quality support in ICU settings.
* Develop and maintain comprehensive service documentation, including detailed service and installation manuals, to standardize maintenance procedures and ensure clarity and consistency.