לוח משרות דרושים Help Desk - מחשבים ורשתות בשרון

We are looking for a System Administrator for our IT and information systems department.
In this role you will be responsible for the network, end-users equipment and other technical systems in our company.
Responsibilities:
● Maintain our office IT environment: WAN, LAN, WiFi, and all related hardware and software.
● Provide technical support to end-users with IT related issues.
● Maintain the video conference systems and Multimedia in our meeting rooms.
● Administrate the companys Google Workspace and Microsoft Office365 accounts.
● Build and keep updated inventory of all IT equipment.
● Administrate other information systems used in the company.
● Install and configure laptops and workstations for new employees.
● Assist CISO with deploying and enforcing policies on all workstations in the company.

Required IT Support -Teir 1.
Provide technical assistance and support for computer systems, hardware, and software.
Areas of Responsibilities:
Respond to Technical Support requests from employees regarding hardware, software, and network issues.
Install, configure, and troubleshoot computer hardware, software, and peripherals.
Diagnose and resolve technical issues promptly.
Assist in setting up and maintaining servers, networks, and related equipment.
Provide training and guidance to employees on using IT systems and software.
Monitor and maintain computer systems and networks to ensure optimal performance.
Manage user accounts, permissions, and access rights.
Document IT processes, procedures, and troubleshooting steps. Familiarity with maintaining and troubleshooting copy machines and other office equipment.

We are looking for a service oriented Help Desk Specialist with high technical knowledge level to be part of the DRS RADA Technologies IT Services Team in Netanya. The Team provides IT support to DRS RADA’s employees, responsible for user's equipment, accounts and more.

* Provide end-user support, resolving technical issues and provides technical assistance.
* Respond to requests for technical assistance (in person, via phone, email and ticket support center).
* Basic troubleshooting of the local office network switches, access points and printers.
* Install and troubleshoot end user equipment, software, hardware, multimedia, and telecommunications systems.
* Users, Groups, and Permissions management across all company systems\services.
* Monitor and work with the Help desk support ticketing system (Freshservice).
* Develop and maintain automation scripts to streamline IT processes (Batch, PS & Python).
* Create knowledge base articles and documentation on implemented solutions and system configurations.
* Provide software and hardware technical assistance. The position is in Netanya and includes travel to our other sites from time to time.

As a Help Desk Specialist, you will:

Handle technical support cases both in-person and remotely
Take part in the development of internal knowledge base through written documentation and maintenance of existing processes and procedures
Work with senior-level admins to determine and resolve high-level problems
Research, self-study and maintain proficiency in all areas related to IT technology
Work both independently and with a team

As a Help Desk Team Leader, you will be:

Manage the help desk team and evaluate performance
Provide hands-on technical support and troubleshooting for a variety of hardware, software and network issues
Establish best practices throughout the entire technical support process
Follow up with customers to identify areas of improvement
Ensure customer service is timely and accurate on a daily basis
Develop daily, weekly and monthly reports on help desk teams productivity
Recruit, train and support help desk representatives and technicians
Coordinate with other IT departments to resolve complex issues and improve service delivery

As a 24/7 Monitoring and Technical Support, you will:

Work in shifts 247, including weekends and holidays
Handle day-to-day production issues
Provide clients with a professional and friendly first point-of-contact for all incidents
Continuously develop and improve the teams service and processes
Perform preventive maintenance
Troubleshoot and debug technical incidents

We are looking to place an onsite Level 2 support engineer at the Yakum office to provide all deskside services as and when needed.
We have a global support team who will be working with you in this role and so collaboration is important.
As part of this extended support team you will work with Service Desk leads as well as Level 1(Global) and Level 3 (Global) support teams where required. The Level 1 and Level 3 support teams will offer remote assistance and are not based on site. All support needs are managed via a global ticketing system named Service Now.
WHAT YOU WILL DO
On site assistance with End user support tasks around the local office (Printers, Installations, Guidance, maintenance tasks, Etc.)
Provide a smart hands function for the global support teams in times of need (Connecting console cable to network infrastructure, working on changes with network team, Etc.)
Manage service requests for the region via Service Now ticketing platform (reviewing open tickets, closing service requests, logging of new requests, Etc.)
Working with global team to carry out global initiatives/projects (E.g. Modern management rollout)
You will be the interface between the caller and global support teams where applicable.