דרושים » מחשבים ורשתות » HELP DESK SPECIALIST

We are currently searching for a collaborative IT engineer with high technical knowledge and experience supporting a wide range of enterprise applications and systems. In this role, you will provide technical assistance and support to computer users, focusing on complex issues and advanced troubleshooting. Responsibilities involve setting up and removing endpoints, configuring and maintaining systems, conducting technical research and development, and overseeing daily operations.
The Impact Youll Make:
SaaS Management: Oversee our SaaS services from provisioning access management to on/off-boarding processes. Including Kandji/Intune, Slack, Office 365, Jira, GitHub and Zoom.
IT Support and Administration: Hands-on experience installing, troubleshooting, and fixing computer hardware and software issues, including desktops, laptops, printers, and other peripherals.
Process Automation and Improvement: Continuously improve and automate IT processes to enhance efficiency and effectiveness.
Hardware Lifecycle Management: Manage the entire lifecycle of hardware assets, including procurement, device management (Apple with Kandji and Windows with Intune), and depreciation.
Software Asset Management: Oversee the lifecycle of software/application assets from procurement to assignment to reclamation of licenses.
Daily IT Operations: Handle day-to-day IT tasks, including troubleshooting and support. Ability to manage IT and networking hardware, including, but not limited to, monitors, keyboards, mice, printers, scanners, Zoom Conference system, firewalls, switches, and APs.
Team Support: Provided IT field support. Troubleshoot hardware, software, and OS issues while adhering to warranty and security compliance requirements.
IT Infrastructure Maintenance: Maintain and support IT tech stacks such as Zoom rooms, AV systems, and on-premises systems.
Network Maintenance: Knowledge of enterprise networking concepts, including TCP/IP, LAN, WAN, SD-WAN, SSL VPN, DNS, and DHCP. Must have experience coordinating with ISPs and network teams to troubleshoot issues using deductive reasoning skills.
Documentation and Process Standardization: Write clear documentation and develop reproducible steps for issue resolution and oral communication skills with end users and the Global team in English and Chinese.
Security Vigilance: Stay updated with 0-day security issues and remediate them promptly.

As a 24/7 Monitoring and Technical Support, you will:

Work in shifts 247, including weekends and holidays
Handle day-to-day production issues
Provide clients with a professional and friendly first point-of-contact for all incidents
Continuously develop and improve the teams service and processes
Perform preventive maintenance
Troubleshoot and debug technical incidents

we re looking for a Junior System Administrator for our IT team to share the responsibilities for the companys IT infrastructure and user management.  We are looking for a competent Junior System Administrator who is passionate about IT and security in various tech environments.
In this position, you will help the IT manager with all the daily and ongoing tasks, from servers to helpdesk. This involves maintaining and improving the company infrastructure, network, and security, and ensuring the proper function of IT. 
Responsibilities :
Maintenance and development of company IT infrastructure (cloud and hybrid on-prem) 
Vast knowledge in physical and virtual server management
At least a basic knowledge of Microsoft Azure AD and Active Directory (for managing identities)
Network management including firewall and switches management
Knowledge in one of these environments: Office 365 / G-Suite
Manage all user accounts, licenses, and subscriptions
Manage IT equipment, stock, and purchasing
Users' environment management : badge permissions, network permissions (share folders on a server)
Support and troubleshoot end-users computer software and hardware issues
Operate service desk ticketing system
Maintain and manage IT assets inventory and licenses
Manage data backups. Ensure company data security, availability, and integrity 

As a Help Desk Team Leader, you will be:

Manage the help desk team and evaluate performance
Provide hands-on technical support and troubleshooting for a variety of hardware, software and network issues
Establish best practices throughout the entire technical support process
Follow up with customers to identify areas of improvement
Ensure customer service is timely and accurate on a daily basis
Develop daily, weekly and monthly reports on help desk teams productivity
Recruit, train and support help desk representatives and technicians
Coordinate with other IT departments to resolve complex issues and improve service delivery

CYE is looking for an IT Manager to lead the IT team and to share the responsibilities for the company's IT infrastructure and user management. We are looking for a competent IT Manager who is passionate about IT and security in various tech environments. In this position, you will maintain and improve the company infrastructure, network, and security, ensuring the proper function of IT.
Responsibilities:
Manage IT staff by recruiting, training, and coaching team members, communicating job expectations, and appraising their performance.
Define IT infrastructure strategy, architecture, and processes.
Support the company's fast-paced growth, planning, and maintaining best practices for a scaling company.
Act in alignment with user needs and system functionality to contribute to organizational policy.
Design, develop, implement, and coordinate systems, policies, and procedures.
Continuous security improvements of applications and information systems.
Manage all user accounts, licenses, and subscriptions.
Manage IT equipment, stock, and purchasing.
Manage all IT systems and network infrastructure at the company.
Manage day-to-day high-level technical support and troubleshooting for hardware and software issues.
Identify problematic areas and implement strategic solutions promptly.
Manage data backups. Ensure company data security, availability, and integrity.
Audit systems and assess their outcomes.
Handle annual budget and ensure cost effectiveness.

we help enterprises and service providers empower their data -driven competitive advantage at scale. We are a leading provider of enterprise-class Storage solutions. The companys software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing Storage technologies. As a system TEST Enginee r, you will take part in ensuring the quality of our revolutionary, enterprise-grade Storage system, including its software suite, and infrastructure. You will participate in the whole life-cycle of products and versions, working closely with the company departments from Product Requirements, through R&D and TEST Automation development, to Professional Services and Support. Advantages
* Great atmosphere and work-life balance
* Cutting edge technologies
* Corp-grade datacenter at your disposal
Responsibilities:
* Participate in E2E R&D processes requirement, development, TEST design reviews
* Setup and maintain complex testbeds for system, HW, Scale, and High Availability testing
* Investigation and analysis of challenging scenarios
* Execute high-end load-generators, Python -based automated tests, and TEST equipment to exercise our enterprise-grade Storage to its limits

we are looking for an enthusiastic Linux Sys-admin who specializes in web server maintenance to Join our Team. You will be a key player in our dynamic team, offering technical support to our SEO department and ensuring optimal performance of our web infrastructure. If you're into tech, great at teamwork, and the kind of person everyone enjoys having around, then you might be just who we need!
Set up, configure, and maintain web stacks Manage and maintain domain list and DNS configs Support dev teams to finetune web stacks Support marketing teams system and WordPress config needs Perform backups, security maintenance and other system needs Be ready on call for emergency over the weekends and holidays

As an Infrastructure Operations Specialist, you will:

Provide expertise in managing product infrastructure, collaborating closely with various interfaces
Explore and develop methodologies to enhance our domain expertise
Thrive in a dynamic, fast-paced security, and operational environment
Lead implementation processes, from research to production
Conduct constant analysis with multiple tools in order to optimize workflows and processes