A stable imaging medical device company is looking for a Customer Success Manager
Role Overview
The Customer Success Manager is responsible for leading customer satisfaction and long-term customer relationships across our global medical device service organization. This is a highly customer-facing role, with frequent international travel and regular on-site visits, focused on building trust, fostering partnerships, and delivering service excellence.
Position Responsibilities
Drive global Customer Success and Customer Satisfaction strategy
Build and maintain strong, long-term relationships with key global customers
Act as the primary customer-facing owner for service experience and satisfaction
Conduct frequent on-site customer visits to understand needs, expectations, and pain points
Requirements: Proven experience in Customer Success, Service Excellence, or Global customer-facing service roles
Experience working with global, multi-region organizations (medical devices - strong advantage)
Strong understanding of technical Service and Application operations in SLA-driven environments
Experience with CRM, service systems, and KPI dashboards
Excellent communication, relationship-building, and stakeholder management skills
Strong analytical mindset with experience using CRM and service KPI dashboards
Fluent English (written spoken)
High willingness to travel internationally - frequent travel (~50%)
This position is open to all candidates.