As Customer Fulfilment Manager within our Manufacturing & Supply team, you'll ensure life-changing treatments reach patients seamlessly by driving end-to-end fulfilment operations across Israel. Ready to get started?
Join a global network that powers how we delivers - seamlessly, purposefully, and at scale. In Manufacturing & Supply, you'll help reimagine how life-changing treatments reach people everywhere, faster.
Main responsibilities:
Manage daily customer fulfilment operations, coordinating Sales & Operations Execution activities and communicating proactively with internal stakeholders to ensure smooth delivery of products.
Monitor inventory levels and proactively identify potential shortages and out-of-stock situations up to four weeks ahead, applying short-term stock management to steer stock across the supply chain.
Make critical fulfilment decisions during shortage situations, including product allocation per customer, backorder prioritization, and mitigation actions such as adjusting order quantities or proposing substitutions.
Manage day-to-day contact with logistics partners (4PL) to coordinate all necessary fulfilment activities and ensure timely, accurate delivery to customers.
Track and report on end-to-end fulfilment performance through a defined set of KPIs and analytics, identifying inefficiencies, conducting root cause analysis, and driving continuous improvements.
Support month-end closing activities and prepare consolidation data and analysis for stock-in-trade and sell-in/sell-out reporting.
Gather and manage all out-of-stock issues impacting customers, enabling timely and transparent customer communication through the Supply Chain Customer Engagement team.
Requirements: Experience: Solid background in customer fulfilment, supply chain operations, or order management, ideally within the biopharma or healthcare industry
Technical skills: Proficiency with SAP and MS Office; strong analytical capabilities with experience in KPI tracking, reporting, and scenario planning
Soft skills: Excellent communication and negotiation skills, strong problem-solving mindset, and the ability to make sound decisions under pressure in a fast-paced environment
Education: Bachelor's degree from an accredited college or university
Languages: Fluent in English and Hebrew
This position is open to all candidates.