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We are seeking an experienced and hands-on Head of Support to lead our global Support organization. This role oversees Technical Support Engineering (TSE) functions, escalations, incident leadership, customer experience, and global operational excellence. The ideal candidate brings strong technical depth, proven leadership in SaaS/B2B support, and the ability to build a high-performing, customer-focused support culture.

Global Support Leadership:
Lead and coach global Technical Support Engineering teams.
Ensure high-quality support with improvements in CSAT, response/resolution times, backlog, and KPIs.
Maintain clear global processes and standards.
Align with regional leads for coverage across time zones.

Technical Expertise & Escalations:
Act as the senior escalation point for complex issues.
Guide engineers in root cause analysis, distributed systems, and observability.
Oversee incident management with strong communication and collaboration.
Maintain hands-on knowledge of our architecture and tooling.

Operational Excellence:
Drive continuous improvement to streamline workflows and reduce escalations.
Enhance productivity through better tools, processes, and automation.
Own KPI frameworks, dashboards, and data-driven reviews.
Partner with Product and Engineering to bring customer insights into product enhancements.

Customer Experience:
Promote a customer-first culture in Support.
Represent Support in critical situations and executive escalations.
Ensure consistent, clear communication with customers.
Strengthen collaboration with Sales and Product.

Training & Team Development:
Own onboarding and ongoing training for Support engineers.
Ensure the team stays current on product capabilities.
Foster collaboration, accountability, and ongoing learning.

We are looking for an experienced leader to join our Checkout business line as Director, Head of Operations & Risk This role will lead Operations and oversee Risk functions, ensuring seamless merchant onboarding, E2E merchant operation lifecycle responsibility, robust risk controls, and scalable processes that support our rapid growth while exceeding Operations & Risk KPIs. 
You will roll up your sleeves and work closely with your teams, driving operational excellence, implementing risk frameworks and processes, and enabling a best-in-class merchant experience. The role requires close collaboration with commercial teams, strong business orientation, and a sharp understanding of market needs to ensure our solutions remain competitive and customer-focused. 
What youll do
Lead & Inspire: Manage and develop global teams of operations and risk specialists, fostering a culture of accountability, customer centricity, and continuous improvement. 
E2E Merchant Operation Lifecycle Responsibility: Oversee merchant onboarding, Customer and GTM support, Financial operation, Chargebacks & pre dispute representment, and payment optimization.
Operational Excellence: Build & Optimize  operational workflows, and first-line merchant support processes. Identify gaps, streamline processes, and implement scalable solutions including use of AI & advanced tech tools. 
Risk Leadership: Oversee the execution of risk policies across underwriting, fraud prevention, and credit risk management for merchants and buyers in the PSP space . 
Be Hands-On: Dive into operational and risk processes to ensure critical issues are resolved quickly and effectively. 
Data-Driven Decisions: Leverage data and analytics to monitor performance, identify trends, and drive informed decision-making across risk and operations. 
Cross-Functional Collaboration: Partner with Product, Commercial teams and Compliance to align on business objectives, mitigate risks, and deliver exceptional merchant experiences  
Scale for Growth: Build frameworks and processes that enable rapid scaling while maintaining compliance, risk appetite and cost optimization 
Budget & Vendor Management: Own team budgets and manage relationships with vendors to ensure cost efficiency and service quality. 

The Delivery Lifecycle (DLC) Manager is responsible for shaping, implementing, and embedding a consistent methodology for how initiatives are delivered across the organization. This role partners closely with product, engineering, and operations stakeholders to ensure alignment and accountability, and drives adoption of the defined process to achieve predictable, high-quality outcomes.
What you'll do:
Define the Methodology: Design and maintain a clear delivery lifecycle framework (stages, entry/exit criteria, governance model) that aligns with organizational goals.
Collaborate Across Stakeholders: Partner with Product Managers, Engineering Leaders, Operations, and Business stakeholders to ensure buy-in and consistent adoption of the lifecycle methodology.
Implement and Operationalize: Roll out the defined process across teams, including onboarding, training, and coaching to drive adoption and compliance.
Roadmap Planning Ceremony: Own and facilitate the roadmap planning process as part of delivery governancecreate templates, set agendas, align stakeholders, and ensure decisions and outcomes are documented and integrated into delivery tracking.
Monitor and Enforce: Track delivery adherence to the lifecycle framework, identify gaps, and ensure accountability at each stage.
Optimize Continuously: Gather feedback, review performance metrics, and iterate on the process to improve efficiency, visibility, and outcomes.
Reporting and Communication: Provide transparent reporting on delivery progress, risks, and dependencies to leadership and stakeholders.

We are seeking a skillful Technical Success Manager to join our team!

This is a role dedicated to driving success for our top-tier accounts. You will be the success architect and orchestrator of their entire journey, ensuring they fully maximize the value of the company`s platform and achieve their desired outcomes. You'll combine technical expertise with a relentless focus on organization and process improvement, identifying and bridging any gaps or issues that arise within these complex accounts.

Location- Israel ( hybrid ) - You will work Monday to Friday in this position, with two days in the office and three days from home.

Technical Mastery:
High proficiency: Develop and maintain an understanding of best practices for at-scale implementations of the company`s solutions.
Become the trusted advisor: Proactively understand and anticipate the technical needs and challenges of your assigned accounts. Understand complex technical situations, take ownership of ensuring resolution, and escalate when necessary.
Foster collaboration: Bridge the gap between technical knowledge and customer needs, translating complex technical information into clear and actionable insights for both internal and external stakeholders. Collaborate effectively with engineering, product, support, sales, marketing, and leadership teams to deliver optimal solutions.
Continuous learning: Maintain a commitment to continued growth and understanding of our implementations, staying abreast of the latest updates and best practices.

Customer-Centric Success:
Drive adoption and retention: Design and execute personalized customer success plans with measurable goals, focusing on maximizing feature utilization, securing client renewals, supporting lead generation, and driving expansion revenue.
Proactive problem-solving: Identify and address potential roadblocks before they become critical issues, ensuring proactive solutions to maintain smooth operations and high customer satisfaction.
Champion new processes: Continuously assess and optimize customer workflows, implementing solutions or identifying gaps to improve efficiency and effectiveness across the company.

Operational Excellence:
Master of organization: Implement and refine internal processes to optimize the customer experience and ensure seamless communication and collaboration with your accounts.
Data-driven decision-making: Leverage metrics and KPIs to track progress, identify areas for improvement, and demonstrate the impact of your initiatives.
Communicate effectively: Deliver clear and concise technical communications to both internal and external stakeholders, influencing, advocating, and driving action as needed.

Were looking for a talented Financial Controller who is a true team player with exceptional interpersonal skills, a strong analytical mindset, and a problem-solving approach.
What youll do: 
Play a key role in the month-end, quarter and year-end closing process
Manage financial aspects and closing periods procedures
Plan, develop and implement new financial working processes
Monitor and control financial transactions and implementation of internal controls
Work with the Company's external auditors on quarterly reviews and annual audits
Undertaking ad-hoc corporate financial tasks.

We are looking for a Customer Service Representative.
As a Customer Experience Representative, you will be our customers' primary point of contact, providing exceptional support.
You will work in a 24/7 customer service center, ensuring seamless support around the clock.