We're looking for a proactive and customer-focused IT Support Engineer to join our Global IT team and help deliver an exceptional technology experience for employees across our global hybrid organization.
This is an excellent opportunity for someone early in their IT career who enjoys solving technical problems, supporting end users, and working with modern enterprise technologies including Microsoft 365, Intune, Entra ID, Windows, and macOS.
If you're passionate about technology, love helping people, and are eager to grow within a global cybersecurity company, we'd love to meet you.
What You Will Own
Prepare, configure, and deploy Windows and macOS laptops for new employees
Support employee onboarding and offboarding, ensuring a seamless IT experience
Provide first-line technical support for hardware, software, Microsoft 365, email, VPN, printing, and connectivity issues
Manage user accounts, permissions, and application access across Microsoft Entra ID and Microsoft 365
Enroll and manage devices using Microsoft Intune or similar endpoint management platforms
Troubleshoot laptops, monitors, docking stations, Wi-Fi, peripherals, and workplace technology
Support password resets, MFA, VPN access, and identity-related requests
Track incidents and service requests through the IT ticketing system while maintaining excellent customer service
Maintain accurate inventory of laptops, accessories, licenses, and IT assets
Document technical procedures, troubleshooting guides, and knowledge base articles
Escalate infrastructure, cloud, networking, and security issues when appropriate
Help maintain a secure, reliable, and efficient IT environment for employees worldwide
Requirements: 2+ years of experience in IT Support, Help Desk, Desktop Support, or a similar technical role
Hands-on experience supporting Windows and macOS
Experience configuring laptops, installing software, and troubleshooting end-user issues
Familiarity with Microsoft 365, Outlook, Teams, OneDrive, and SharePoint
Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
Familiarity with Microsoft Intune, Entra ID, or Active Directory is a strong advantage
Understanding of endpoint security, antivirus solutions, software updates, and device management
Strong customer-service mindset with excellent communication skills in English
Organized, detail-oriented, and eager to learn new technologies
Ability to prioritize multiple requests while delivering a great employee experience
This position is open to all candidates.