דרושים » מוצר » Product Support Engineer, Team Lead

As the Field Deployment Engineering (FDE) Team Lead within the Customer Solutions Architecture (CSA) team, you will lead and develop a team responsible for designing and delivering technical solutions that help customers maximize the value of Bob.
This role combines people management, technical leadership, and hands-on involvement in complex customer solutions. You will set priorities, support the teams performance, professional growth, and career development, maintain high delivery standards, and contribute directly to strategic technical projects.
The role sits at the intersection of customer needs, solution architecture, integrations, and AI-assisted development. You will partner closely with customers, Customer Solutions Architects, Professional Services, Product, and Engineering to ensure solutions are practical, scalable, and aligned with Bobs platform strategy.
The ideal candidate is a strong technical leader with a genuine interest in people management. You may already have formal management experience or have demonstrated leadership through mentoring, technical guidance, project ownership, or supporting the development of others.

We are looking for a Team Lead, Product Management to lead a group of Product Managers responsible for core areas of the platform. In this role, you will combine strong product leadership with hands-on execution, owning strategy and delivery while coaching and developing PMs on your team. You will work closely with engineering, design, and leadership to ensure the team is building the right things, in the right way, for our customers.


WHAT YOU WILL DO
Lead and manage a team of Product Managers, providing coaching, feedback, and development.
Own product strategy and roadmap across multiple related product areas within us.
Ensure clear problem definition, prioritization, and execution across your teams scope.
Partner closely with engineering and design leads to align product direction, technical decisions, and delivery plans.
Act as a senior product voice with internal stakeholders, customers, and executive leadership.
Engage directly with customers to understand enterprise SOC workflows and security challenges.
Translate company-level goals into clear objectives and priorities for your product team.
Identify opportunities where AI-native approaches can meaningfully improve security operations and analyst workflows.
Drive competitive analysis and market insight to inform product decisions and positioning.
Support go-to-market efforts with clear product narratives and alignment across sales, marketing, and customer teams.
Raise the bar for product quality, customer focus, and execution discipline across the team.

At our company, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.
Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.
This is where innovation meets real-world impact. Youll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.
Were proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.
What really sets our company apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.
If youre excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.
Key Responsibilities
We are looking for a Technical Support Engineer to join our Support team and provide high-quality technical assistance to customers and partners.
In this role, you will work with advanced networking and cybersecurity technologies, troubleshoot challenging technical issues, and play an active role in ensuring a reliable and secure customer experience.
You will take part in resolving real-world technical problems across diverse environments, working closely with customers while collaborating with internal teams to deliver effective and professional support.
Major Responsibilites
Provide first-line technical support to customers and partners via chat, phone, and email
Assist customers with basic configuration, troubleshooting, and usage of security and networking solutions
Handle support service requests end-to-end, including proper logging, tracking, escalation, and follow-up
Perform initial fault isolation and analysis for networking and security-related issues
Review logs, traffic captures, and system data to help identify root causes of technical problems
Collaborate closely with senior support engineers and internal teams to resolve customer issues effectively
Follow established troubleshooting methodologies, documentation standards, and best practices
Continuously learn and develop technical skills through training, mentoring, and hands-on experience.

We are looking for a hands-on Software Team Lead to manage and scale engineering organization in Israel. This role is responsible for the success, growth, and effectiveness of the engineering team while ensuring strong alignment with Product and business priorities. The team already consists of experienced engineers, established products, and a mature technology stack. The focus of this role is not to build an engineering organization from scratch, but to help it scale effectively as the company continues to grow. You will be responsible for developing engineers, improving execution, supporting technical decision making, expanding the team, and helping the organization successfully navigate the next phase of growth. The ideal candidate combines strong people leadership, technical credibility, operational excellence, and a pragmatic approach to software delivery.

What You'll Own
Engineering Leadership
Lead, mentor, and develop the engineering team through regular coaching, feedback, career development, and performance management.
Create an environment where engineers can perform at a high level, grow professionally, and take ownership of their work.
Support hiring efforts, interviewing, onboarding, and team expansion initiatives.
Help scale the Israeli R&D organization while maintaining strong engagement, motivation, and professional growth across the team.
Delivery & Execution
Partner closely with Product leadership to translate business goals and roadmap priorities into engineering execution plans.
Drive planning, prioritization, estimation, and delivery across multiple concurrent initiatives.
Ensure engineering commitments are delivered with high quality and predictable execution.
Identify risks, dependencies, and execution challenges early and drive solutions proactively.
Improve team effectiveness, development velocity, and operational efficiency as the organization grows.
Technical Leadership
Provide technical guidance across architecture, system design, and engineering best practices.
Participate in major architectural discussions and technical decision-making processes.
Support engineers through design reviews, code reviews, technical mentoring, and problem-solving.
Help balance short-term product needs with long-term scalability, maintainability, and platform health.
Partner with engineering teams to identify opportunities for improving reliability, performance, observability, and operational excellence.
Cross-Functional Leadership
Work closely with Product, QA, Design, Data Engineering, BI, and DevOps stakeholders to ensure successful delivery of company objectives.
Facilitate effective communication and collaboration across teams.
Act as the primary engineering representative in planning, prioritization, and execution discussions.
Help align technical decisions with broader business goals and strategic initiatives.

Were growing and looking to hire a Software Team Leader - XSA who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.
About the Company:
A global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. Were a fast-growing, award-winning team where innovation meets purpose-and we want you to help us define the future of cybersecurity.
Our technology strategy is focused on solving real-world cyber-physical security problems at scale through robust, distributed, cloud-native architectures. We design and evolve a unified platform that serves as the technological backbone for all our products, delivering deep visibility across CPS environments-without disrupting critical operations. Our architecture emphasizes scalability, resilience, and extensibility to support both cloud and on-prem deployments.
About the Role:
As a Software Team Leader for XSA (xDome Secure Access), you will lead the development of our industry-leading secure remote access solution. In a world where critical infrastructure is increasingly connected, your team will build the bridge that allows safe, monitored, and frictionless access to sensitive industrial environments. You will deal with complex networking challenges, identity management, and high-availability systems where security and performance are equally paramount.
Responsibilities
As a Software Team Leader - XSA, your impact will be:
Lead and Empower: Drive a high-performing team of developers, fostering a culture of technical ownership, security-first mindset, and continuous delivery.
Secure Connectivity: Lead the design and implementation of robust secure access features, ensuring seamless integration between IT and OT networks.
Architectural Leadership: Oversee the development of scalable, high-performance gateway and proxy architectures that support global enterprise scales.
Cross-Functional Collaboration: Work closely with Product Management and Security Researchers to implement Zero Trust principles and advanced session monitoring capabilities.
Mentor and Grow: Invest in your teams professional growth, promoting best practices in code quality, security protocols, and system resilience.

We are seeking an experienced product manager to join our core product team. Youll have significant influence over both product direction and execution and lead strategic product initiatives across the platform. This is a highly impactful role at the intersection of AI, cybersecurity, and enterprise software. Youll work closely with customers, and a high paced team of security researchers, engineers, and company leadership to define product strategy, identify market opportunities, and deliver products that solve real customer problems. You will help define the field of Agentic Security.

As an early product team member, youll have significant influence over both product direction and execution.

Responsibilities

Own product strategy, roadmap, and execution for key areas of the platform.

Deeply understand customer needs through direct conversations, feedback loops, and market research and translate them into actionable workflows.

Translate complex cybersecurity and AI concepts into intuitive product experiences.

Partner closely with Engineering, Security Research, Design, and GTM teams to deliver high-impact products.

Define product requirements, success metrics, and business outcomes.

Prioritize initiatives based on customer value, business impact, and technical feasibility.

Drive product launches and support go-to-market efforts alongside Product Marketing and Sales.

Analyze product usage, customer feedback, and market trends to continuously improve the product.

Key player in our founding team, helping shape our long-term product vision as we scale.

Were looking for a Technical Support Engineer to support customers through technical POCs, onboarding, and ongoing use of our autonomous security platform. Based in Israel and working closely with R&D and DevOps, youll provide real-time support to North American customers. This is a hands-on role for a cybersecurity technical expert comfortable troubleshooting and resolving issues directly with customer teams.
Responsibilites
Serve as the primary technical point of contact during customer POCs - supporting deployment, configuration, and troubleshooting so prospects see value fast.
Own technical onboarding for new clients, guiding them through setup, integrations, and initial configuration of the platform.
Provide ongoing technical support to live customers, diagnosing and resolving issues across the product and its integrations.
Run live technical calls with customers over Zoom, Meet, or Teams, and support them asynchronously via email, Slack, and our ticketing system.
Triage, reproduce, and document bugs and feature requests, and escalate to R&D and DevOps with the technical context they need to act quickly.
Work closely with Israel-based R&D and DevOps teams as the connective layer between customer environments and the engineering roadmap.
Build and maintain internal and customer-facing documentation, runbooks, and troubleshooting guides.
Track support activity and flag trends or recurring issues that point to product or process improvements.
Contribute to the development of our global support framework and team, while establishing operational procedures and evaluating technical tooling.

We are looking for an exceptional Senior Product Manager to join our AI Security group and play a key role in shaping the future of AI Security As a Product Manager, you will drive product strategy, define innovative security capabilities, and work closely with engineering, security researchers, and customers to build solutions that help organizations securely embrace the AI era.

Responsibilities:
Identify emerging challenges, opportunities, and customer requirements related to AI Security, AI applications, AI agents, and data protection.
Define and drive product strategy for AI Security initiatives across platform.
Break down strategic product goals into actionable plans and lead execution across engineering, research, design, and go-to-market teams.
Define product requirements and oversee the implementation of new AI Security capabilities and services.
Conduct market research, competitive analysis, and customer discovery to understand evolving AI Security threats, trends, and customer needs.
Work closely with customers, partners, and internal stakeholders to validate problems, prioritize opportunities, and shape product direction.
Analyze product performance, user behavior, and customer feedback to continuously improve product effectiveness and business impact.
Collaborate closely with world-class engineering and security teams to bring innovative AI Security solutions to market.
Drive cross-functional initiatives involving Product, R&D, Security Research, Sales, Marketing, and executive leadership.

We are seeking an experienced and passionate Product Manager to join our Cyber Security Threat Prevention product team. As a Product Manager, you will play a key role in driving the strategy, development, and successful delivery of our flagship cybersecurity solutions. You will work closely with cross-functional teams, including engineering, marketing, sales, and customer support, to ensure the product's continuous innovation and market success.
Key Responsibilities
Develop and own the product strategy, vision, and roadmap for the Quantum Network product family, aligned with the overall company goals and market trends
Conduct thorough market research, competitor analysis, and customer feedback analysis to identify customer needs, pain points, and market opportunities
Collaborate with engineering teams to define and prioritize product features, enhancements, and new releases based on business priorities and customer requirements
Work closely with the UX/UI team to ensure intuitive and user-friendly product design, enhancing the overall customer experience
Drive the product development process from concept to launch, including feature planning, user stories creation, and product testing
Collaborate with the marketing team to develop and execute go-to-market strategies, positioning, and messaging for product launches and updates
Monitor product performance and customer feedback post-launch, and make data-driven decisions to continuously improve the product's effectiveness and market competitiveness
Engage with customers, sales teams, and customer support to gather feedback, address concerns, and identify new business opportunities.
Monitor industry trends and technological advancements, ensuring that the Quantum Network product family remains at the forefront of the cybersecurity market.

As a Sr Product Manager , you will lead a dedicated cross-functional pod responsible for a specific area of the VantagePoint platform. You will own the pods product strategy, roadmap, discovery and delivery-working closely with engineering, product design and business stakeholders to solve meaningful customer problems and deliver measurable outcomes.

This is an individual-contributor role with significant product ownership. You will lead through influence and shared direction rather than through direct people management.

Focus of the Role
Lead the product direction and day-to-day execution of a dedicated VantagePoint pod.
Develop a deep understanding of the pods customers, users, market and business objectives.
Translate customer and business needs into a clear product strategy and prioritized roadmap.
Create alignment across engineering, design and commercial teams.
Deliver product improvements that support customer satisfaction, adoption, retention and revenue growth.
Key Responsibilities
Product Strategy
Own the product strategy and roadmap for the VantagePoint capabilities within your pod.
Work with product leadership and relevant department leaders to ensure the pods direction supports the wider company and product vision.
Identify customer problems, market opportunities and product improvements through research, data and stakeholder feedback.
Build clear business cases and define the expected customer and commercial outcomes of product initiatives.
Communicate priorities, decisions and trade-offs clearly across business functions and geographies.