דרושים » הנדסה » Technical Support Engineer - Entry Level

At our company, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.
Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.
This is where innovation meets real-world impact. Youll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.
Were proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.
What really sets our company apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.
If youre excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.
Key Responsibilities
We're a next-gen XDR product that leverages data from all points of the organization using cutting-edge big data frameworks, advanced ML pipelines, and unparalleled cybersecurity insights to deliver the future of cyber prevention, detection, and response.
We're looking for a highly motivated and talented Full Stack Developer to join our growing core team in a start-up-like environment that will help design, develop, and deliver our novel cyber security solution.
Build new and exciting components in an ever-growing and evolving XDR to provide scale and productivity.
Rapidly deliver high-quality, scalable, enterprise-ready SaaS application.
Take part in decision-making, architecture design & technology research.
Drive infrastructure initiatives and implement robust and scalable solutions.
Make design decisions on the basis of performance, scalability, and future expansion.

Were looking for a Technical Support Engineer to support customers through technical POCs, onboarding, and ongoing use of our autonomous security platform. Based in Israel and working closely with R&D and DevOps, youll provide real-time support to North American customers. This is a hands-on role for a cybersecurity technical expert comfortable troubleshooting and resolving issues directly with customer teams.
Responsibilites
Serve as the primary technical point of contact during customer POCs - supporting deployment, configuration, and troubleshooting so prospects see value fast.
Own technical onboarding for new clients, guiding them through setup, integrations, and initial configuration of the platform.
Provide ongoing technical support to live customers, diagnosing and resolving issues across the product and its integrations.
Run live technical calls with customers over Zoom, Meet, or Teams, and support them asynchronously via email, Slack, and our ticketing system.
Triage, reproduce, and document bugs and feature requests, and escalate to R&D and DevOps with the technical context they need to act quickly.
Work closely with Israel-based R&D and DevOps teams as the connective layer between customer environments and the engineering roadmap.
Build and maintain internal and customer-facing documentation, runbooks, and troubleshooting guides.
Track support activity and flag trends or recurring issues that point to product or process improvements.
Contribute to the development of our global support framework and team, while establishing operational procedures and evaluating technical tooling.

we are seeking a customer-focused Technical Support Engineer to join our Global Technical Support team.
In this role, you will provide technical support to customers, troubleshoot networking and communication solutions, and collaborate with Engineering and Product Management to resolve technical issues efficiently.
You will also deliver professional services and support customers both remotely and on-site.
This is a full-time position with the option of working from home one day a week.
Location: Tel Aviv office Ramat-Hachayal.
Key Responsibilities
Serve as the primary technical contact for assigned customer support cases via phone, email, and web.
Troubleshoot and resolve network configuration issues, equipment faults, and product-related problems.
Analyse customer network environments to identify root causes and recommend effective solutions.
Collaborate with Engineering, Product Management, and Tier-3 Support teams to resolve complex technical issues.
Deliver Professional Services, including product implementation, configuration, technical trainings, technical consulting, etc
Provide on-site installation, troubleshooting, and technical support when required.
Maintain high levels of customer satisfaction by delivering timely, professional, and effective technical support.

Were looking for an enthusiastic and highly motivated Technical Support Engineer to identify, diagnose and resolve customers issues. The Technical Support Engineer will be a part of our Professional Services team.
This is an exciting opportunity to work in a challenging, fast-paced environment in a high-performance team. Here, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential.
Job Description:
Taking ownership of customer issues reported by customers and prioritizing them based on urgency and importance
Researching, diagnosing, troubleshooting issues and identifying solutions to resolve system issues
Coordinating support case resolution with the appropriate internal teams: Sales, Professional Services, Product
Following standard procedures for proper escalation of critical or unresolved issues,

Were looking for a Support Engineer to join our team and help support our global B2B SaaS customers. This is a hands-on technical support role for someone early in their career who is eager to learn, debug real customer issues, and work closely with Product and Engineering.

Because we support customers across multiple regions and time zones, this role may include shift-based work to ensure strong global coverage.

Youll be a great fit if you enjoy troubleshooting, communicating clearly with customers, and digging into technical issues until you understand what is happening.



What You'll Do
Own and resolve customer support tickets across technical and product-related issues.
Investigate bugs, configuration problems, integration issues, API behavior, and unexpected product behavior.
Reproduce issues, gather logs and evidence, and escalate clearly to Engineering when needed.
Use tools such as Zendesk, Jira, Datadog, Postman, SQL, and internal systems to investigate customer issues.
Support integrations, APIs, data flows, and security/compliance-related product areas.
Write clear customer-facing responses that are accurate, calm, and helpful.
Partner with Product and Engineering to identify recurring pain points and improve the product.
Create and maintain internal troubleshooting guides, macros, and customer-facing knowledge base articles.
Help improve support processes, ticket quality, triage, and escalation paths.
Represent the voice of the customer in product discussions.

Were looking for our first Forward Deployed Engineer (FDE) to join our company and help build this function from the ground up.
This is a highly technical, hands-on, and customer-facing role. Youll be based in Israel, working closely with our Product and Engineering teams, while traveling regularly across the U.S. to work on-site with our enterprise customers.
Youll work directly with customers to understand their business processes, technical environments, and operational challenges, and translate them into AI-powered solutions. Youll own projects end-to-end - from discovery and requirements gathering through technical design, development, deployment, adoption, and continuous improvement.
As our first FDE, youll have a unique opportunity to define how our company works with customers from a technical perspective, build the processes and best practices for this function, and play a key role in how we scale customer delivery.
Were looking for a strong engineer with a product mindset who enjoys navigating ambiguity, working directly with customers, and turning complex business problems into scalable technical solutions.
our Values
Ownership - We take responsibility and move decisively.
Clarity - We simplify complexity to deliver meaningful impact.
Accuracy - Precision matters in everything we do.
Velocity - We move fast and execute with purpose.
Partnership - We succeed by working closely together.
What Youll Do
Partner directly with enterprise customers, both remotely and on-site across the U.S., to deeply understand their business processes, technical architecture, data flows, and operational challenges.
Lead technical discovery sessions, gather business and product requirements, and translate complex customer needs into scalable AI-powered solutions.
Design, build, configure, and deploy production-ready AI agents, integrations, and workflows that operate reliably within customer environments.
Work hands-on with APIs, enterprise systems, structured and unstructured data, and customer infrastructure to deliver end-to-end solutions.
Own customer engagements from technical discovery through implementation, deployment, adoption, and continuous optimization.
Validate solutions using real customer data, troubleshoot technical challenges, and continuously improve system performance and business outcomes.
Drive measurable business impact by identifying new use cases, increasing platform adoption, and helping drive growth and expansion within customer accounts.
Work closely with Product and Engineering in Israel to influence product direction based on customer feedback, implementation learnings, and real-world use cases.
Act as the technical owner throughout the customer engagement, building trusted relationships with both technical and business stakeholders.
Create reusable implementation playbooks, tools, and best practices that help scale the FDE function as our company grows.

As the Field Deployment Engineering (FDE) Team Lead within the Customer Solutions Architecture (CSA) team, you will lead and develop a team responsible for designing and delivering technical solutions that help customers maximize the value of Bob.
This role combines people management, technical leadership, and hands-on involvement in complex customer solutions. You will set priorities, support the teams performance, professional growth, and career development, maintain high delivery standards, and contribute directly to strategic technical projects.
The role sits at the intersection of customer needs, solution architecture, integrations, and AI-assisted development. You will partner closely with customers, Customer Solutions Architects, Professional Services, Product, and Engineering to ensure solutions are practical, scalable, and aligned with Bobs platform strategy.
The ideal candidate is a strong technical leader with a genuine interest in people management. You may already have formal management experience or have demonstrated leadership through mentoring, technical guidance, project ownership, or supporting the development of others.

We are seeking an experienced and driven Senior Support Engineer to join our Global Customer Support team. In this role, you will be responsible for investigating, diagnosing, and resolving complex customer issues with the Real-time Data Platform. Youll work closely with engineering, technical writers, and client services to deliver exceptional support and help customers achieve success with us at scale.


What Youll Do
Troubleshoot and resolve technical issues for our customers across diverse environments (cloud, hybrid, on-prem).
Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
Participate in real-time customer remediation efforts and live incident resolution.
Act as a customer advocate to ensure timely and accurate issue resolution.
Support enterprise customers with mission-critical systems and real-time data use cases.
Assist with new deployments, configuration guidance, and performance tuning.
Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.
Contribute to a collaborative, agile, and globally distributed support team.

we are looking for a Cyber Security Support Engineer.
As a Cyber Security Support Engineer, you will be responsible for answering customer tickets, investigating problems and working with the relevant teams to resolve them, checking and validating findings and vulnerabilities found in the system, and supporting the customer success team with issues of customers.
Work Days: Monday-Friday:
Resolve product or service issues by understanding the customers request/claim, determining the cause of the issue, selecting and explaining the best solution, expediting the correction or adjustment, and following up to ensure a satisfactory resolution.
Work on complicated problems and come up with a resolution.
Collaborate directly with R&D, Product Management, and Security Research to address product bugs and improve product design for long-term supportability.
Access Management - Check and validate new users and access levels.
Maintaining our knowledge base and AI information data.
Lead initiatives to optimize support team workflows, tools, and processes to significantly boost productivity.
Support and manage the continuous systems that associate domains and IPs to our customer companies.

We're looking for a Support Lead to build our company's customer support function from the ground up, working on site in Tel Aviv offices.
You'll be the founding member of our support organization, designing the processes, tooling, and team that will sit between our enterprise customers and our Product and Engineering teams. You'll report to the VP Product Growth and work closely with Product and Engineering to ensure issues are resolved fast, with full ownership, and with as little engineering drag as possible.
This is a rare opportunity to define what great support looks like at an AI-first company serving some of the world's largest enterprises, and to build it your way.
What you'll do
Build the support function from scratch: processes, workflows, escalation paths, SLAs, tooling, and internal playbooks.
Lead day-to-day support operations for global enterprise customers, owning prioritization, escalations, and customer communication.
Hire and grow a team of Support Engineers who are technical enough to investigate issues independently, reducing reliance on Engineering for first and second-line resolution.
Design an AI-first support model: leverage AI tooling for log analysis, issue investigation, and knowledge retrieval to help the team punch above its weight across a fast-growing set of diverse customer solutions.
Build and maintain a living knowledge base that enables support engineers to ramp quickly on new solutions and handle complex issues without deep product expertise from day one.
Partner with Product and Engineering to surface recurring issues, drive root cause fixes, and close the loop between customer feedback and product improvement.