דרושים » תוכנה » Graduate Client Support Specialist

משרות על המפה
 
בדיקת קורות חיים
VIP
הפוך ללקוח VIP
רגע, משהו חסר!
נשאר לך להשלים רק עוד פרט אחד:
 
שירות זה פתוח ללקוחות VIP בלבד
AllJObs VIP
כל החברות >
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Tel Aviv-Yafo
Job Type: Full Time
The team oversees customer support for our Data Derivatives clients. A significant part of the job is working with clients globally on queries regarding the operation of the companys products and handling questions about option prices and data. The successful candidate will be able to resolve issues creatively by understanding the processes and resources of the company.

Responsibilities
Onboard and off-board clients for our Data Derivatives products and services
Field client inquiries and requests received via email, Chat, Sales Force, and phone, including, but not limited to, product and application questions, as well as data and price confirmations
Provide timely and accurate response to all client inquiries
Provide support for any file delivery failures
Escalate issues with internal groups to resolve issues with urgency, when applicable
Maintain strong relationships with clients and internal teams
Ensure up-to-date documentation of policies, procedures and work processes periodically
Requirements:
Knowledge and Experience
Bachelors or equivalent university degree is preferable
Excellent verbal and written English language skills
Excellent time-management and organizations skills
Experience in a similar support or client-facing role (an advantage)
Strong analytical and problem-solving skills with attention to detail and follow-up
Ability to interact with external clients, as well as internal business units
The working hours will be 5 days per week, Monday to Friday from 8am, 9am or 10am on rotation
Working knowledge of SalesForce, Service Now, MS Office, FTP (an advantage)
This position is open to all candidates.
 
Hide
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8851101
סגור
שירות זה פתוח ללקוחות VIP בלבד
משרות דומות שיכולות לעניין אותך
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
25/09/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
our company  is a fast growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer data Platform (CDP). Our work happens in the fast lane as we bring AI-powered, data -driven solutions to a quickly evolving industry. Our team at our company is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line. If you are a creative, solutions-oriented individual who is ready to put your career in drive, our company is the place for you! We are looking for a talented Technical Support Specialist (Tier 1) to step into a foundational role with opportunities for advancement to Tier 2, team lead, Technical Support Engineer, or specialized technical roles based on performance and interest. Beyond ticket resolution, you will be empowered to act as a crucial liaison between our customers and engineering teams, identifying trends and contributing directly to product improvements, knowledge base development, and operational initiatives. You'll gain invaluable experience with cutting-edge SaaS technologies at a high-growth startup. We are seeking a highly autonomous and experienced learner who thrives on tackling new challenges, proactively expanding their technical expertise, and consistently delivering a superior customer-centered experience within a fast-paced environment. This position is based in Israel (Jerusalem or Tel-Aviv) and reports to the Manager of Technical Support in the US.

What you will be responsible for:

* Provide high quality customer support to our customers
* Demonstrate exemplary customer service skills via inbound/outbound phone, email, and internal chats
* Troubleshoot, manage, and resolve technical issue tickets and be the point of communication between our clients, partners, and other internal supporting teams utilizing salesforce and Atlassian
* Triage, prioritize, and drive open cases in the US queue during Israel working hours
* Manage high-pressure critical alerts and outages
* Collaborate with US teams and Israel Support Engineers to solve technical product issues while keeping in constant communication with the customer
* Resolve complex technical escalations, and drive process improvements with leads to reduce global escalation rates and friction
* Architect advanced internal resources and documentation for systemic issue resolution
* Demonstrate a can do attitude to solve as many issues at your resolution level
* Performing a variety of additional technical tasks on our customers accounts

Why you should join us:

* An awesome global team of forward-thinking, innovative go-getters.
* A front-row seat to the strategic decisions shaping the company at a pivotal moment.
* Direct partnership with the C Level leadership team - exposure, ownership, and visibility from day one.
* Learning and growth opportunities within a fast-paced tech startup environment. As a part of our team, your success in this role is crucial to our company's growth, and we are committed to supporting you.
Requirements:
To be a Technical Support Specialist you need to have:
* At least 1-year of experience in troubleshooting for SaaS products
* At least 1-year of experience working with Tier 1 Lead /Tier 2 support
* Excellent English verbal and written communication skills
* Ability to build and lead strategic relationships with Engineering, Product, and R&D for rapid issue resolution and long-term technical improvements
* Experience working with CRMs and modern SaaS tools (G Suite, Slack, Zendesk, etc.)
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8833039
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Tel Aviv-Yafo
Job Type: Full Time
We are seeking a motivated and tech-savvy Technical Support & Integrations Engineer to join our team. In this role, you will play a key part in supporting our MVP customers and internal field departments. You will bridge the gap between field operations, strategic clients, and our internal technical teams, collaborating closely with R&D and Product to handle technical escalations, assist with integration projects, and help optimize our support workflows.

This is a fantastic opportunity for someone looking to grow their technical depth in integrations and scale with a fast-growing team.

What Youll Be Doing:

Integration Support & Troubleshooting: Assist in managing the integration lifecycle. Help connect, implement, and troubleshoot data flows between our core platform and external SIEM/SOAR solutions to meet the needs of strategic clients.
Escalation Management: Collaborate with field departments and Customer Success teams to resolve technical issues, providing responsive, high-touch guidance to our MVP customers.
Ticket & Workflow Management: Manage and resolve incoming technical tickets efficiently using Zendesk (agent level), ensuring accurate documentation, tracking, and adherence to SLAs.
Technical Troubleshooting: Investigate and diagnose system behavior by analyzing logs, metrics, and performance data to identify root causes for complex deployments.
Field Tooling & Workarounds: Utilize, maintain, and help optimize internal scripts, documentation, and utilities to facilitate quick workarounds for the field team.
Requirements:
At least 1+ years with proven experience in a technical support, application support, or junior integration engineering role.
At least 1 year of experience working directly with international customers in a customer-facing role, with the ability to manage technical conversations and provide excellent customer support.
Helpdesk Tools: Solid working knowledge of Zendesk at the agent level (ticketing, macros, views, and basic SLA tracking).
Integration Concepts: Familiarity with APIs, webhooks, and data exchange formats like JSON and XML.
Database Familiarity: Practical experience querying and troubleshooting databases, with exposure to SQL, MongoDB, or Elasticsearch.
Basic Scripting: Ability to read, modify, or write basic scripts (e.g., Python, JavaScript) to help automate tasks or troubleshoot issues.
Communication: Exceptional verbal and written communication skills in English; capable of translating technical details into clear, digestible language for MVP customers.
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8845817
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
01/10/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time and Hybrid work
Were looking for an enthusiastic and highly motivated Technical Support Engineer to identify, diagnose and resolve customers issues. The Technical Support Engineer will be a part of our Professional Services team.
This is an exciting opportunity to work in a challenging, fast-paced environment in a high-performance team. Here, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential.
Job Description:
Taking ownership of customer issues reported by customers and prioritizing them based on urgency and importance
Researching, diagnosing, troubleshooting issues and identifying solutions to resolve system issues
Coordinating support case resolution with the appropriate internal teams: Sales, Professional Services, Product
Following standard procedures for proper escalation of critical or unresolved issues,
Requirements:
2-5 years of experience in Technical Support, Tier 2 Support, Technical Services, or a similar customer-facing technical role.
At least 2 years of hands-on experience with Kubernetes, Docker, or containerized environments.
Strong troubleshooting and analytical skills, with the ability to independently investigate complex technical issues.
Good understanding of REST APIs, HTTP, JSON, and web-based applications.
Hands-on experience working with Linux systems and application logs.
Good understanding of networking concepts such as DNS, ports, certificates, proxies, and load balancers.
Experience working with relational databases and SQL.
Ability to reproduce technical issues and clearly document findings and steps to reproduce.
Strong written and verbal communication skills in English.
Strong ownership mindset and the ability to work directly with enterprise customers and cross-functional engineering teams.
Nice to have
Experience with cloud platforms such as AWS, Azure, or GCP
Familiarity with authentication and authorization technologies such as OAuth 2.0, OIDC, JWT, SAML, IAM, or access management.
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8838681
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
22/09/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are seeking an experienced and driven Senior Support Engineer to join our Global Customer Support team. In this role, you will be responsible for investigating, diagnosing, and resolving complex customer issues with the Real-time Data Platform. Youll work closely with engineering, technical writers, and client services to deliver exceptional support and help customers achieve success with us at scale.


What Youll Do
Troubleshoot and resolve technical issues for our customers across diverse environments (cloud, hybrid, on-prem).
Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
Participate in real-time customer remediation efforts and live incident resolution.
Act as a customer advocate to ensure timely and accurate issue resolution.
Support enterprise customers with mission-critical systems and real-time data use cases.
Assist with new deployments, configuration guidance, and performance tuning.
Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.
Contribute to a collaborative, agile, and globally distributed support team.
Requirements:
Qualifications
Proven experience (7-10+ years) in technical support, systems engineering, or related roles.
Deep proficiency with Linux (certification is a strong plus).
Solid understanding of distributed systems and high-availability environments.
Hands-on experience with NoSQL or similar database platforms (Experience is a bonus).
Familiarity with hybrid and cloud infrastructure (AWS preferred).
Excellent problem-solving and diagnostic skills; ability to troubleshoot complex technical issues.
Strong written and verbal communication skills.
Comfortable in a dynamic environment; self-starter with a growth mindset.
Participate in on-call rotation for after-hours, holiday, and weekend support coverage.

Nice to Have
Previous experience in enterprise software technical support.
Exposure to Kubernetes, Docker, or other container orchestration systems.
AWS certification or experience with large-scale cloud deployments.
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8827570
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
28/09/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Were looking for a highly skilled Technical Support Engineer to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. Youll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.
Responsibilities :
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.
Requirements:
1-3 years of experience in similar roles such as Technical Support, Technical Account Manager, or Escalation Engineer (not internal IT support roles) - Must
Fluency in English (both written and spoken).
Experience in MySQL - Must
Bachelor's degree in Engineering / Cyber Security,-Must.
Experience with Cloud technologies, Containerization (Docker), networking, Linux and Kubernetes - Must
Experience with OpenSearch, Grafana, and various analysis tools for troubleshooting - Must
Experience in cybersecurity, with an emphasis on cloud environments.
Ability to adapt and learn, working effectively both solo and within a team setting.
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8835839
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
10/09/2026
Location: Tel Aviv-Yafo
Job Type: Full Time
The Security Operations & Coordination Manager serves as the operational backbone of the Security Operations function, ensuring the seamless planning, coordination, execution, and oversight of all departmental activities.
This role is responsible for translating strategic operational objectives into executable plans, coordinating resources, managing vendors, maintaining operational readiness, and supporting leadership throughout every phase of an operation.
Acting as the central coordination point between headquarters, field personnel, vendors, executives, and external stakeholders, the position ensures that every operation is fully prepared, efficiently managed, and supported in real time while maintaining the highest standards of confidentiality, professionalism, and operational excellence.

Your responsibilities will include:

Lead the operational planning and coordination of all security activities prior to execution, ensuring readiness across personnel, logistics, vendors, and supporting functions.
Coordinate operational plans, timelines, contingency measures, and communication processes before, during, and after each activity.
Serve as the primary operational coordination point between headquarters, field teams, executives, and external stakeholders.
Provide real-time operational support during ongoing activities, acting as an operational command and coordination function to monitor execution, facilitate decision making, and respond to changing operational requirements.
Prepare operational contingency plans and ensure readiness for multiple scenarios, maintaining business continuity and operational resilience.
Manage all external vendors and service providers supporting the Security Department, including performance oversight, operational coordination, contractual follow-up, and service quality.
Manage the departments operational budget, including planning, tracking expenditures, cost control, and coordination with relevant internal departments.
Support the Head of Security Operations in managing departmental priorities, strategic initiatives, executive coordination, and daily operational activities.
Coordinate cross-functional activities with internal business units to ensure operational alignment and timely execution.
Maintain accurate operational documentation, reporting, schedules, and departmental records while ensuring proper handling of confidential information.
Ensure compliance with organizational standards, legal requirements, internal procedures, and security governance.
Support continuous improvement initiatives by identifying opportunities to optimize operational processes, coordination mechanisms, and departmental efficiency.
Assume responsibilities similar to the Security Operations Manager role, with a primary focus on operational coordination, planning, administration, and command support rather than physical field execution.
Requirements:
Proven experience in operations management, project coordination, security operations, or a similar operational environment.
Strong organizational and planning capabilities with exceptional attention to detail.
Experience managing multiple complex activities simultaneously in a fast-paced environment.
Demonstrated ability to coordinate cross-functional teams and external service providers.
Experience managing budgets, operational resources, and vendor relationships.
Strong analytical thinking and problem-solving skills.
Excellent written and verbal communication skills in Hebrew and English.
High level of discretion and professionalism when handling confidential information.
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8817712
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
לפני 16 שעות
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We're looking for a Forward Deployed Engineer to serve as the deep technical partner for our largest and most strategic accounts. You'll be working closely with our dev, product, and support teams, while building strong, trust-based relationships with customers' security engineers and executives alike. This is a hands-on, highly technical role for someone who can go deep into a customer's environment, infrastructure, and tech stack, and who's comfortable both in the weeds with engineers and in the room with executives.

Key Responsibilities

Serve as the primary technical point of contact for our largest and most strategic accounts
Build deep, trust-based relationships with customers security engineers, platform teams, and CISOs by developing a thorough understanding of their workflows, teams, infrastructure, and tech stack
Own complex deployments end to end, from architecture design through rollout across large production estates
Build and ship inside the customers environment - custom integrations, automation, and tooling that close the gap between what Oligo does out of the box and what the customer actually needs
Author and tune runtime policies for customer-specific workloads, traffic patterns, and risk tolerance
Design and deliver integrations into customer SIEM, SOAR, data lake, and CI/CD pipelines
Debug at the systems level - sensor behavior, performance overhead, kernel and runtime interactions - and drive root cause together with R&D
Support deployments in regulated and air-gapped environments, including FedRAMP-authorized
Travel to customer sites to strengthen relationships and support technical initiatives on the ground
Work hand-in-hand with our dev, product, and support teams in Israel to advocate for customer needs and drive resolution of technical issues
Turn repeat field work into product - feed reusable deployment patterns, tooling, and reference architectures back to R&D so the next deployment is faster than the last
Translate deep technical detail into business impact for executive stakeholders
Proactively identify risks and opportunities within accounts, partnering with Customer Success and Sales on account strategy
דרישות:
Solid, hands-on background in cybersecurity, with specific experience in runtime security
Deep understanding of how workloads run across container runtimes (Docker, containerd, Podman), orchestrated environments (Kubernetes, OpenShift), and non-containerized hosts (VMs, bare metal) - enough to independently customize, deploy, test, and troubleshoot Oligos solution in each
Strong Linux fundamentals - processes, namespaces, cgroups, syscalls - and familiarity with eBPF or other kernel-level instrumentation
Proficiency in at least one of Python, Go, or Bash, and comfort reading code in customer application stacks such as Java, Node.js, Python, or Go
Hands-on experience with deployment and GitOps tooling (Helm, ArgoCD, FluxCD) and with Kubernetes distributions such as OpenShift, EKS, GKE, and AKS
Strong SQL skills and comfort analyzing dense datasets across logs, metrics, and relational databases
Experience with sensor-based security tooling and CADR (Cloud Application Detection and Response)
Comfort debugging live production systems under pressure, without disrupting them
Experience in a customer-facing technical role at a cybersecurity company - Forward Deployed Engineer, TAM, Solutions Engineer, or similar - or equivalent hands-on engineering experience with direct customer exposure
Experience working with enterprise or large-scale customer environments, including global organizations
Proven ability to build trust and credibility with technical stakeholders, alongside strong executive communication skills - comfortable presenting to and engaging with senior leadership
Based in Israel, ideally near our technical teams (dev, product, support), with willingness to travel to customer sites and to overlap with US working hours as needed
Excellent verbal and writ המשרה מיועדת לנשים ולגברים כאחד.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8859743
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
4 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We're looking for a Support Lead to build customer support function from the ground up, working on site in Tel Aviv offices.
You'll be the founding member of our support organization, designing the processes, tooling, and team that will sit between our enterprise customers and our Product and Engineering teams. You'll report to the VP Product Growth and work closely with Product and Engineering to ensure issues are resolved fast, with full ownership, and with as little engineering drag as possible.
This is a rare opportunity to define what great support looks like at an AI-first company serving some of the world's largest enterprises, and to build it your way.
What you'll do:
Build the support function from scratch: processes, workflows, escalation paths, SLAs, tooling, and internal playbooks.
Lead day-to-day support operations for global enterprise customers, owning prioritization, escalations, and customer communication.
Hire and grow a team of Support Engineers who are technical enough to investigate issues independently, reducing reliance on Engineering for first and second-line resolution.
Design an AI-first support model: leverage AI tooling for log analysis, issue investigation, and knowledge retrieval to help the team punch above its weight across a fast-growing set of diverse customer solutions.
Build and maintain a living knowledge base that enables support engineers to ramp quickly on new solutions and handle complex issues without deep product expertise from day one.
Partner with Product and Engineering to surface recurring issues, drive root cause fixes, and close the loop between customer feedback and product improvement.
Requirements:
6+ years of experience in technical support, solutions engineering, or a similar customer-facing technical role, with at least 2 years in a lead or senior individual contributor capacity.
Proven experience building or significantly improving support processes in a fast-moving startup or scale-up environment.
Experience working with enterprise customers, ideally global or Fortune 500.
Strong technical foundation, comfortable reading logs, understanding system behavior, and working closely with engineering teams on complex investigations.
Hands-on experience with AI tools (Copilot, Claude, Cursor, or similar) and a genuine interest in using them to scale team capabilities.
Excellent written and verbal English communication skills, able to write clearly for both technical and executive audiences.
High ownership mentality, sharp prioritization instincts, and composure under pressure.
Based in Tel Aviv and excited to work closely with teams on-site.
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8851504
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
You wont just be managing projects; you will be driving the future of enterprise AI delivery. You will own the end-to-end delivery of enterprise engagements, taking full accountability for execution from kickoff through UAT, hyper care, and successful production rollout. As the single owner of the plan and the customer relationship, you will lead a dedicated delivery pod, manage critical operational gates, and serve as the main line of defense and strategic boundary for customer escalations.

What Youll Do

Pod Leadership & Customer Ownership: Run the delivery pod as the single owner of the project plan and the customer relationship, driving alignment and execution across all workstreams.
Delivery & Governance: Lead complex enterprise AI deployments, managing project governance, RAID logs, change requests, UAT readiness, and hypercare.
Preconditions & Gates Management: Take full ownership of establishing and validating preconditions and delivery gates directly with the customer to ensure smooth project progression.
Escalation Management: Serve as the primary boundary for demanding day-to-day customer interactions, independently resolving issues and strategically deciding when and how to trigger executive-level escalations.
Client Success & Coordination: Partner with enterprise stakeholders, AI engineers, solution architects, and product teams to translate business requirements into scalable, high-performing workflow plans.
Requirements:
Experience: 6+ years of professional project/program management experience in enterprise software, SaaS, or consulting-led delivery environments.
Enterprise Delivery: A proven track record of managing complex, cross-functional enterprise programs with multiple stakeholders, demanding clients, and fast-moving timelines.
Executive Communication: Excellent written and verbal communication skills, with the ability to effectively manage executive stakeholders and simplify technical discussions for business audiences.
Commercial Awareness: Comfortable managing scope, delivery risks, timelines, and change requests in enterprise engagements.
AI Fluency: Familiarity with AI platforms, LLM-based systems, intelligent automation, or the agentic AI landscape is highly preferred (but not a strict requirement).
Willingness to Travel: Ready to travel up to 15% for on-site customer engagements.
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8837909
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
2 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are seeking a Business Operations Manager to partner closely with the COO and executive leadership, driving strategic initiatives, cross-functional execution, and operational excellence across the organization.

This is a maternity leave replacement role, with the opportunity to continue in the position permanently for the right candidate.

Reporting directly to the COO, you will combine business operations leadership with Chief of Staff responsibilities. You will help turn company strategy into execution, lead high-impact cross-functional initiatives, improve how teams work together, and build scalable processes and systems that support rapid growth.

You will work closely with executive leadership, Product, R&D, Marketing, Studio, and Customer Experience to bridge gaps, remove friction, and turn complex, cross-functional challenges into clear plans and effective execution.



Key Responsibilities

Strategic Execution & Governance

Leadership Alignment: Partner with executive leadership to translate company strategy into actionable operational plans and department OKRs/KPIs.
Company Operating Rhythm: Support the company's operating rhythm, including leadership syncs, quarterly reviews, cross-functional standups, and strategic offsites.
Special Projects: Lead high-impact, cross-functional initiatives from inception through rollout.
Executive Advisory & Chief of Staff Support: Serve as a trusted partner to the COO and CEO, supporting executive priorities, helping drive cross-functional projects, and tracking progress on key strategic initiatives.
Process Design & Operational Excellence

Cross-Functional Workflow Optimization: Review existing handoffs between teams to identify bottlenecks, reduce cycle times, and improve operational efficiency.
Scale & Automation: Identify manual or inefficient processes across the business and implement automation, tooling, or standard operating procedures (SOPs) to improve how the organization operates at scale.
Cross-Departmental Synchronization

Parent Company Focal Point: Serve as the primary liaison and main point of contact for cross-functional communication and strategic coordination with our parent company in Italy.
Product & GTM Alignment: Connect Product/Engineering with Go-To-Market teams (Marketing, PMM, CX) to ensure smooth launches, clear messaging and enablement, and aligned feature rollouts.
Customer Journey Improvement: Work with CX to identify customer drop-off points and areas of friction, and help drive systemic improvements across the customer journey.
Metrics, Insights & Reporting

Performance Tracking: Maintain executive-level dashboards tracking core operational health metrics, cross-functional SLA adherence, and team efficiency.
Data-Driven Insights: Analyze operational performance data to identify risks, inefficiencies, and growth opportunities across the business, and turn those insights into actionable recommendations.
Requirements:
3 years in Strategic Operations, BizOps, Project Management, or Chief of Staff roles within scale-up SaaS, fintech, or technology companies.
Proven track record of leading complex, cross-departmental initiatives without direct hierarchical authority.
Strong ability to break down ambiguous, unstructured problems into clear, scalable frameworks and processes.
Solid understanding of SaaS metrics, product delivery lifecycles, and go-to-market workflows.
Data-literate with proficiency in dashboarding and operational tracking tools.
Exceptional verbal and written communication skills in both Hebrew and English, with the ability to influence C-level executives and team leads alike.
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8855813
סגור
שירות זה פתוח ללקוחות VIP בלבד