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לפני 19 שעות
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
You wont just be managing projects; you will be driving the future of enterprise AI delivery. You will own the end-to-end delivery of enterprise engagements, taking full accountability for execution from kickoff through UAT, hyper care, and successful production rollout. As the single owner of the plan and the customer relationship, you will lead a dedicated delivery pod, manage critical operational gates, and serve as the main line of defense and strategic boundary for customer escalations.

What Youll Do

Pod Leadership & Customer Ownership: Run the delivery pod as the single owner of the project plan and the customer relationship, driving alignment and execution across all workstreams.
Delivery & Governance: Lead complex enterprise AI deployments, managing project governance, RAID logs, change requests, UAT readiness, and hypercare.
Preconditions & Gates Management: Take full ownership of establishing and validating preconditions and delivery gates directly with the customer to ensure smooth project progression.
Escalation Management: Serve as the primary boundary for demanding day-to-day customer interactions, independently resolving issues and strategically deciding when and how to trigger executive-level escalations.
Client Success & Coordination: Partner with enterprise stakeholders, AI engineers, solution architects, and product teams to translate business requirements into scalable, high-performing workflow plans.
Requirements:
Experience: 6+ years of professional project/program management experience in enterprise software, SaaS, or consulting-led delivery environments.
Enterprise Delivery: A proven track record of managing complex, cross-functional enterprise programs with multiple stakeholders, demanding clients, and fast-moving timelines.
Executive Communication: Excellent written and verbal communication skills, with the ability to effectively manage executive stakeholders and simplify technical discussions for business audiences.
Commercial Awareness: Comfortable managing scope, delivery risks, timelines, and change requests in enterprise engagements.
AI Fluency: Familiarity with AI platforms, LLM-based systems, intelligent automation, or the agentic AI landscape is highly preferred (but not a strict requirement).
Willingness to Travel: Ready to travel up to 15% for on-site customer engagements.
This position is open to all candidates.
 
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6 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
our company  is a fast growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer data Platform (CDP). Our work happens in the fast lane as we bring AI-powered, data -driven solutions to a quickly evolving industry. Our team at our company is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line. If you are a creative, solutions-oriented individual who is ready to put your career in drive, our company is the place for you! We are looking for a talented Technical Support Specialist (Tier 1) to step into a foundational role with opportunities for advancement to Tier 2, team lead, Technical Support Engineer, or specialized technical roles based on performance and interest. Beyond ticket resolution, you will be empowered to act as a crucial liaison between our customers and engineering teams, identifying trends and contributing directly to product improvements, knowledge base development, and operational initiatives. You'll gain invaluable experience with cutting-edge SaaS technologies at a high-growth startup. We are seeking a highly autonomous and experienced learner who thrives on tackling new challenges, proactively expanding their technical expertise, and consistently delivering a superior customer-centered experience within a fast-paced environment. This position is based in Israel (Jerusalem or Tel-Aviv) and reports to the Manager of Technical Support in the US.

What you will be responsible for:

* Provide high quality customer support to our customers
* Demonstrate exemplary customer service skills via inbound/outbound phone, email, and internal chats
* Troubleshoot, manage, and resolve technical issue tickets and be the point of communication between our clients, partners, and other internal supporting teams utilizing salesforce and Atlassian
* Triage, prioritize, and drive open cases in the US queue during Israel working hours
* Manage high-pressure critical alerts and outages
* Collaborate with US teams and Israel Support Engineers to solve technical product issues while keeping in constant communication with the customer
* Resolve complex technical escalations, and drive process improvements with leads to reduce global escalation rates and friction
* Architect advanced internal resources and documentation for systemic issue resolution
* Demonstrate a can do attitude to solve as many issues at your resolution level
* Performing a variety of additional technical tasks on our customers accounts

Why you should join us:

* An awesome global team of forward-thinking, innovative go-getters.
* A front-row seat to the strategic decisions shaping the company at a pivotal moment.
* Direct partnership with the C Level leadership team - exposure, ownership, and visibility from day one.
* Learning and growth opportunities within a fast-paced tech startup environment. As a part of our team, your success in this role is crucial to our company's growth, and we are committed to supporting you.
Requirements:
To be a Technical Support Specialist you need to have:
* At least 1-year of experience in troubleshooting for SaaS products
* At least 1-year of experience working with Tier 1 Lead /Tier 2 support
* Excellent English verbal and written communication skills
* Ability to build and lead strategic relationships with Engineering, Product, and R&D for rapid issue resolution and long-term technical improvements
* Experience working with CRMs and modern SaaS tools (G Suite, Slack, Zendesk, etc.)
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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10/09/2026
Location: Tel Aviv-Yafo
Job Type: Full Time
The Security Operations & Coordination Manager serves as the operational backbone of the Security Operations function, ensuring the seamless planning, coordination, execution, and oversight of all departmental activities.
This role is responsible for translating strategic operational objectives into executable plans, coordinating resources, managing vendors, maintaining operational readiness, and supporting leadership throughout every phase of an operation.
Acting as the central coordination point between headquarters, field personnel, vendors, executives, and external stakeholders, the position ensures that every operation is fully prepared, efficiently managed, and supported in real time while maintaining the highest standards of confidentiality, professionalism, and operational excellence.

Your responsibilities will include:

Lead the operational planning and coordination of all security activities prior to execution, ensuring readiness across personnel, logistics, vendors, and supporting functions.
Coordinate operational plans, timelines, contingency measures, and communication processes before, during, and after each activity.
Serve as the primary operational coordination point between headquarters, field teams, executives, and external stakeholders.
Provide real-time operational support during ongoing activities, acting as an operational command and coordination function to monitor execution, facilitate decision making, and respond to changing operational requirements.
Prepare operational contingency plans and ensure readiness for multiple scenarios, maintaining business continuity and operational resilience.
Manage all external vendors and service providers supporting the Security Department, including performance oversight, operational coordination, contractual follow-up, and service quality.
Manage the departments operational budget, including planning, tracking expenditures, cost control, and coordination with relevant internal departments.
Support the Head of Security Operations in managing departmental priorities, strategic initiatives, executive coordination, and daily operational activities.
Coordinate cross-functional activities with internal business units to ensure operational alignment and timely execution.
Maintain accurate operational documentation, reporting, schedules, and departmental records while ensuring proper handling of confidential information.
Ensure compliance with organizational standards, legal requirements, internal procedures, and security governance.
Support continuous improvement initiatives by identifying opportunities to optimize operational processes, coordination mechanisms, and departmental efficiency.
Assume responsibilities similar to the Security Operations Manager role, with a primary focus on operational coordination, planning, administration, and command support rather than physical field execution.
Requirements:
Proven experience in operations management, project coordination, security operations, or a similar operational environment.
Strong organizational and planning capabilities with exceptional attention to detail.
Experience managing multiple complex activities simultaneously in a fast-paced environment.
Demonstrated ability to coordinate cross-functional teams and external service providers.
Experience managing budgets, operational resources, and vendor relationships.
Strong analytical thinking and problem-solving skills.
Excellent written and verbal communication skills in Hebrew and English.
High level of discretion and professionalism when handling confidential information.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
The Solutions Consultant Defense is the evolution of the traditional Sales Engineering role. This role aligns with how we best serve our customers in understanding their environment, providing solution guidance, and ensuring value realization in their investment with Palo Alto Networks.
As a Solutions Consultant Defense, you drive technical leadership and guide customers through their security transformation journeys. You play a key role in defining technical solutions that secure a customers key business imperatives. Crucially, you take end-to-end technical ownership of your accounts, ensuring solution fit, deployment quality, adoption, and ongoing technical health throughout the customer lifecycle. You evangelize our industry leadership in on-prem, cloud, and security operations services, establishing Palo Alto Networks as your customers cybersecurity partner of choice.
Your Impact
Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! Your impact is defined by taking continuous ownership across the customer journey and execution of the following:
Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions.
Conducting foundational discovery using structured thinking and technical expertise to understand and articulate the technical priorities of your prospects and customers.
Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap.
Using an understanding of key customer business requirements to position, demonstrate, and create high-level designs across the entire Palo Alto Networks portfolio, creating business value for customers.
Leading successful technical validation efforts based on best practices to ensure a technical win in assigned opportunities.
Promoting specific, focused solutions that include Palo Alto Networks technologies and aligning with professional services to support initial customer outcomes and ensure successful product adoption.
Supporting project-specific technical ownership and serving as a supportive technical advisor for assigned accounts, ensuring solution validation, deployment readiness, and initial product adoption while maintaining feature alignment and immediate technical health of individual projects, resulting in strong customer relationships.
Monitoring customer usage and outcomes to help identify optimization opportunities and potential risks, partnering with account teams and other technical experts to re-engage customers and support continued value from Palo Alto Networks solutions.
Navigating the internal cross-functional landscape, collaborating with Professional Services, Customer Success, Specialists, Channel partners, and Support teams to help align strategies, remove obstacles, and contribute to a one-team approach that supports a seamless, outcome-driven journey across the customer lifecycle.
Requirements:
Your Experience:
Technical pre-sales experience required; previous experience selling, implementing, or managing SaaS offerings is strongly preferred
Experience in Defense Market is required
Demonstrated ability to meet or exceed performance goals
Experience in influencing and gaining buy-in from key stakeholders, either in a customer-facing or internal role
Experience collaboratively creating and delivering standardized technical presentations, workshops, or technical validation engagements under structured guidance for standard customer accounts.
Experience in complex sales with long sales cycles, multiple buying centers, and multi-product solutions is preferred.
Skilled in or foundational knowledge in at least one of the following: Networking, Network Security, Cybersecurity, Private/Public Cloud Security, SOC/Endpoint, SASE, or AI Security.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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03/09/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We're looking for someone who combines outstanding customer-facing skills with a strong technical mindset. Someone who learns fast, adapts quickly, and enjoys understanding how systems work. This is not a script-based support role - we're looking for a proactive problem solver who takes ownership, thinks independently, and is always looking for better ways to help customers succeed.

You will work directly with customers, help them get the most out of the platform, troubleshoot issues, provide training and guidance, and become a product expert who can confidently support organizations of all sizes. You'll also play an active role in improving internal processes, sharing knowledge with teammates, and helping shape the customer experience as we continue to grow.

Working Hours: Flexible shift-based role supporting a 24/7 customer operation, including evenings, nights, weekends, and holidays, in accordance with local labor regulations.

Key Responsibilities
Serve as a primary point of contact for customers via email, chat, phone, and Zoom.

Troubleshoot product issues, provide guidance and training, and help customers get the most out of the platform.

Quickly develop deep product knowledge and become a trusted advisor for customers.

Manage customer requests from investigation through resolution, escalating when needed.

Collaborate closely with Customer Success, Product, Operations, and Support teams.

Document knowledge, share best practices, and contribute to process improvements.

Identify opportunities to improve customer experience and internal workflows.
Requirements:
Excellent written and verbal communication skills in English.

Strong customer-facing skills with the confidence to lead conversations, training sessions, and problem-solving discussions.

Fast learner with a technical mindset and the ability to quickly understand complex systems and workflows.

Self-motivated, proactive, and comfortable working independently while collaborating effectively with a team.

Strong problem-solving skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Ability to perform under pressure while maintaining a positive, customer-focused attitude.

Experience working in a SaaS environment required; startup or high-growth company experience is an advantage.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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22/09/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are seeking an experienced and driven Senior Support Engineer to join our Global Customer Support team. In this role, you will be responsible for investigating, diagnosing, and resolving complex customer issues with the Real-time Data Platform. Youll work closely with engineering, technical writers, and client services to deliver exceptional support and help customers achieve success with us at scale.


What Youll Do
Troubleshoot and resolve technical issues for our customers across diverse environments (cloud, hybrid, on-prem).
Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
Participate in real-time customer remediation efforts and live incident resolution.
Act as a customer advocate to ensure timely and accurate issue resolution.
Support enterprise customers with mission-critical systems and real-time data use cases.
Assist with new deployments, configuration guidance, and performance tuning.
Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.
Contribute to a collaborative, agile, and globally distributed support team.
Requirements:
Qualifications
Proven experience (7-10+ years) in technical support, systems engineering, or related roles.
Deep proficiency with Linux (certification is a strong plus).
Solid understanding of distributed systems and high-availability environments.
Hands-on experience with NoSQL or similar database platforms (Experience is a bonus).
Familiarity with hybrid and cloud infrastructure (AWS preferred).
Excellent problem-solving and diagnostic skills; ability to troubleshoot complex technical issues.
Strong written and verbal communication skills.
Comfortable in a dynamic environment; self-starter with a growth mindset.
Participate in on-call rotation for after-hours, holiday, and weekend support coverage.

Nice to Have
Previous experience in enterprise software technical support.
Exposure to Kubernetes, Docker, or other container orchestration systems.
AWS certification or experience with large-scale cloud deployments.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
26/08/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
As a Technical Support Engineer, youll be the one making sure that all existing customers issues are properly and thoroughly handled by the various relevant stakeholders.

You will be working at a fast-paced startup, servicing global enterprise clients worldwide and enjoying a diverse, dynamic culture, building next generation cyber security technology.

Responsibilities

- Lead investigation and resolution of complex technical issues, performing deep root cause analysis across application, network, security, and platform layers.

- Use logs, APIs, telemetry, and AI-powered tools to troubleshoot product behavior and accelerate issue resolution.

- Partner closely with R&D and Product teams to reproduce issues, validate fixes, document defects, and improve product quality.

- Own critical customer escalations, driving communication, coordination, and timely resolution.

- Participate in customer meetings to provide technical guidance, explain findings, and support resolution plans.

- Act as a technical focal point for customers and internal teams on product, integration, and security-related topics.

- Identify recurring issues and recommend improvements to product functionality, support processes, and automation.

- Create and maintain knowledge base articles, troubleshooting guides, and technical documentation.

- Support onboarding, training sessions, and knowledge sharing across teams.
Requirements:
- 3+ years of experience supporting enterprise SaaS, cybersecurity, or cloud platforms.

- Strong understanding of web and network security concepts.

- Proven ability to perform deep technical investigations and drive issues to resolution.

- Experience working directly with Engineering and Product teams on complex technical problems.

- Hands-on experience with log analysis, APIs, troubleshooting, and system diagnostics.

- Familiarity with AI-assisted troubleshooting or code analysis tools.

- Strong understanding of SaaS architectures, integrations, and cloud environments.

- Excellent communication skills and ability to explain technical concepts to diverse audiences.

- Customer-focused mindset with strong ownership and prioritization skills.

- Previous startup experience is required.

- Fluency in English.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
23/08/2026
Location: Tel Aviv-Yafo
Job Type: Full Time
We're looking for a Technical Account Management Lead to be on the front lines, leading a team of Technical Account Managers and working closely with customers and prospects. In this role, you will drive technical excellence in customer engagements, act as a trusted advisor, and ensure your team consistently delivers high-impact outcomes. You will partner with Sales, Product, and Engineering to shape customer success, translate technical capabilities into business value, and influence the adoption and growth of the platform across accounts.

Lead and mentor a team of TAMs, fostering growth, skill development, and high performance
Drive strategic customer engagements, ensuring success for our largest and most complex accounts
Partner closely with Sales, Product, and Engineering teams to align technical solutions with business objectives
Own and develop value-based relationships with key stakeholders across customer organizations
Shape customer onboarding, enablement, and adoption strategies to ensure maximum ROI from the platform
Influence product strategy by capturing customer feedback, requirements, and use cases
Represent at industry events, meetups, and conferences, articulating the value of our platform
Promote best practices and standardization across the TAM organization, improving delivery efficiency and customer satisfaction
Requirements:
2+ years of experience leading and scaling a team of Technical Account Managers or technical professionals, driving high performance and customer impact
3+ years of hands-on experience with cloud-native technologies, including containerization and Kubernetes (required)
Minimum 3 years in a senior customer-facing role, such as technical presales, solution engineering, or TAM (required)
Demonstrated ability to articulate and sell the benefits of complex platforms and technologies
Strategic thinking and a customer-centric mindset, with the ability to influence both customers and internal teams
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Tel Aviv-Yafo
Job Type: Full Time
We're looking for a Support Escalation Specialist to join our team and operate at the intersection of Customer Experience, Product, and Engineering. This role is about more than resolving tickets, it's about building scalable solutions, improving processes, and creating exceptional support experiences for our customers.
You'll own the escalations that don't have a clean answer, technically complex, high stakes, or already past the customer's patience. You'll work across the full customer base, from self-service to Enterprise, partnering with R&D to drive issues to resolution and flagging what needs fixing at the product level.
This is the last line before an issue becomes a bigger problem. You'll hold the thread on every case you take, keep the customer informed even when there's no update. Strong technical instincts and clear communication under pressure both matter.
Hands-on experience using AI tools to improve troubleshooting, workflows, and execution is a must for this role.
This role is based in Tel Aviv. We work in a hybrid model, with 3 days a week in the office. This is a Monday to Friday role.
Requirements:
Own the escalation path. You're the destination for everything Tier 1 can't close, complex technical cases needing real investigation. You hold the thread until it's resolved.
Investigate deeply. API logs, HTTP requests, integration and automation workflows (Zapier and similar), you are not afraid of logs, API requests, and 3rd party tools.
Go white glove when it counts. Live Zoom sessions with customers for high priority issues, integration setups, and technical blockers.
Coach the remote based support team. Review complex cases and teach the "why," not just the fix, building a culture of thorough investigation and calm, empathetic customer communication, largely from a distance (in IL time). Includes periodic travel for on site training and alignment.
Close the loop with R&D. Spot the trend in the ticket queue and get it fixed at the source before it becomes everyone's problem.
Improve how the team works. Notice the same friction hitting the team for the third time and build the fix, playbooks, documentation, process, automation.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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דיווח על תוכן לא הולם או מפלה
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תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
26/08/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We're looking for a Support Lead to build our company's customer support function from the ground up, working on site in Tel Aviv offices.
You'll be the founding member of our support organization, designing the processes, tooling, and team that will sit between our enterprise customers and our Product and Engineering teams. You'll report to the VP Product Growth and work closely with Product and Engineering to ensure issues are resolved fast, with full ownership, and with as little engineering drag as possible.
This is a rare opportunity to define what great support looks like at an AI-first company serving some of the world's largest enterprises, and to build it your way.
What you'll do
Build the support function from scratch: processes, workflows, escalation paths, SLAs, tooling, and internal playbooks.
Lead day-to-day support operations for global enterprise customers, owning prioritization, escalations, and customer communication.
Hire and grow a team of Support Engineers who are technical enough to investigate issues independently, reducing reliance on Engineering for first and second-line resolution.
Design an AI-first support model: leverage AI tooling for log analysis, issue investigation, and knowledge retrieval to help the team punch above its weight across a fast-growing set of diverse customer solutions.
Build and maintain a living knowledge base that enables support engineers to ramp quickly on new solutions and handle complex issues without deep product expertise from day one.
Partner with Product and Engineering to surface recurring issues, drive root cause fixes, and close the loop between customer feedback and product improvement.
Requirements:
6+ years of experience in technical support, solutions engineering, or a similar customer-facing technical role, with at least 2 years in a lead or senior individual contributor capacity.
Proven experience building or significantly improving support processes in a fast-moving startup or scale-up environment.
Experience working with enterprise customers, ideally global or Fortune 500.
Strong technical foundation, comfortable reading logs, understanding system behavior, and working closely with engineering teams on complex investigations.
Hands-on experience with AI tools (Copilot, Claude, Cursor, or similar) and a genuine interest in using them to scale team capabilities.
Excellent written and verbal English communication skills, able to write clearly for both technical and executive audiences.
High ownership mentality, sharp prioritization instincts, and composure under pressure.
Based in Tel Aviv and excited to work closely with teams on-site.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8798158
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
7 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time and Hybrid work
The Technical Support Engineer is a key contributor to our overall customer experience and our customers' product satisfaction. They are also the first line of defense that ensures our R&D can focus on creating top-of-the-line value-based-care solutions with AI.

The ideal candidate is passionate about technology, troubleshooting, and customer success.

Responsibilities
Resolve customer issues daily, ensuring timely responses and high levels of customer satisfaction.
Proactively manage the day-to-day resolution of customer issues in a timely (SLA) manner and maintain their high satisfaction.
Contribute to methodologies, best practices, and techniques to improve our support process.
Build and contribute to our technical support knowledge base.
Work closely with R&D, Product, Customer Success, and our Medical team for complex problem-solving and time-sensitive escalations.
Requirements:
Requirements
+4 years of experience in a customer-facing Tech Support/ Integration/ Services role at a SaaS company or equivalent experience.
Proven experience with SQL and data analysis - MUST.
Proven experience with debugging web applications.
Strong project management skills.
Excellent problem-solving and troubleshooting skills.
Proven excellent customer-facing communication skills (verbal and written).
Familiarity with the US healthcare industry- Advantage.
Proven experience in programming (JavaScript, Python, Nodejs) - Advantage.

What would you stand out?
Experience with troubleshooting data pipelines and ETL processes.
Experience in a fast-growing organization.
Strong presentation skills for all audiences; Ability to articulate thoughts and ideas clearly, concisely, and persuasively, to a variety of different personas.
A can-do attitude.
Detailed oriented.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8830380
סגור
שירות זה פתוח ללקוחות VIP בלבד