StoreNext, a leading technology solutions provider serving major enterprises, is seeking an experienced, highly technical Hands-on IT Infrastructure Team Leader for a full-time position. In this role, you will lead and mentor a team of four IT/System engineers while remaining highly technical, with approximately 70% hands-on work . You will oversee our 24x7 critical, high-availability SaaS production environments, drive operational excellence, and advance technological innovation across our on-prem and cloud infrastructures. We are looking for a proactive, high-ownership ("Big Head") leader who actively observes their environment to identify needs before they become problems, drives cost-effective open-source and AI adoption, and is a key player in security, compliance, and team cohesion. Key Responsibilities: Team Leadership & Culture: Lead, mentor, and develop a team of four IT/System engineers. Foster a collaborative, positive culture of accountability and innovation, and organize social/team-building activities to maintain high team cohesion. Hands-on Administration & Backups: Personally manage, maintain, and troubleshoot virtualized infrastructures (VMware, Hyper-V) and active data-center facilities. Design, implement, and own the organization's backup, retention, and Disaster Recovery (DR) policies. 24x7 SaaS Operations & Crisis Management: Ensure maximum uptime, performance, and stability of mission-critical SaaS production environments operating 24x7. Act as the technical first responder and coordinator during major infrastructure crises, maintaining professional communication with external enterprise customers to restore trust. Proactive Innovation & AI Integration: Constantly observe the IT landscape to identify architectural gaps. Research and introduce cost-effective open-source solutions and lead the adoption of modern technologies—including AI tools (e.g., Copilot, ChatGPT)—to optimize daily decisions and team troubleshooting. Security & Remote Access: Implement, maintain robust security, and remote access solutions (VPN, Zero Trust/ZTNA, SASE, and MFA) for internal employees. Secure, partition, and monitor privileged access for external third-party vendors and contractors. SaaS Identity & Access Management (IAM): Manage end-user authentication and identity lifecycle for cloud-based services, utilizing enterprise Identity Providers (e.g., Okta, Entra ID), SSO, and modern protocols (SAML, OIDC). Compliance & Audits: Support the organization's compliance efforts, ensuring infrastructures and IT procedures actively meet standards such as ISO 27001 or SOC 2. Procurement & Supplier Management: Locate new IT infrastructure, hardware, and licensing suppliers, utilizing strong negotiation and bargaining skills to secure optimal cost-benefit terms for the organization.

We are constantly growing and are excited to share that we are looking for an It Specialist to join our fantastic team!

What you'll be doing?
Diagnose and resolve IT technical issues involving internet connectivity, Servers issues (VM and cloud), email clients, VPN, and various operating systems.
Leverage AI tools and assistants to streamline support workflows, automate routine tasks, and improve troubleshooting efficiency.
Monitor and resolve customer incidents, ensuring accurate classification and timely updates. Adhere to customer SLAs for swift service restoration. Expertly
Manage users and permissions in Active Directory, AZURE AD, G-suite, Terminal Services, and address hardware, software, and network-related issues.
Install, configure, and maintain desktops, laptops, printers, meeting rooms, and other IT equipment.
Write scripts to optimize automation across the organization.
Troubleshoot software applications and operating system issues for seamless IT operations.
Look for trends occurring in the environment, gather evidence and facts to raise these to the attention of the team, so the problem can be identified and resolved, and future recurring issues can be avoided and collaborate with other IT team members to escalate and resolve complex technical issues.
Create procedures and create new documentation for both technical and end-user roles.
Stay current with the ongoing expansion and development of the company - be aware of system information, changes, and updates.
Provide troubleshooting, diagnosing, and resolving issues while maximizing customer satisfaction.
Provide comprehensive support to our entire organization, both locally and remotely.
Collaborate with vendors to procure hardware and software solutions as needed.
Stay updated on industry trends and advancements to recommend improvements in IT systems.

We are building a next-generation autonomous systems platform deployed across cloud and air-gapped environments, supporting real-time operations and complex hardware-software integration.

The IT Solution Architect plays a key role in bridging R&D and real-world operations. This position is responsible for ensuring that our systems are successfully deployed, installed, and operational in customer environments.

This is not a traditional IT role-it's a hands-on engineering position focused on system delivery, networking, and field readiness of advanced software platforms.

Responsibilities
Lead the provisioning and setup of production environments for deployed systems
Own the networking architecture and configuration for on-site and customer environments
Define and execute installation and deployment strategies for complex, distributed systems
Troubleshoot system-level issues across software, infrastructure, and networking layers
Work closely with R&D teams to ensure solutions are deployable, robust, and maintainable
Support operations teams in delivering reliable, repeatable deployments
Continuously improve deployment processes, documentation, and tooling

We're looking for a proactive and customer-focused IT Support Engineer to join our Global IT team and help deliver an exceptional technology experience for employees across our global hybrid organization.

This is an excellent opportunity for someone early in their IT career who enjoys solving technical problems, supporting end users, and working with modern enterprise technologies including Microsoft 365, Intune, Entra ID, Windows, and macOS.

If you're passionate about technology, love helping people, and are eager to grow within a global cybersecurity company, we'd love to meet you.



What You Will Own

Prepare, configure, and deploy Windows and macOS laptops for new employees
Support employee onboarding and offboarding, ensuring a seamless IT experience
Provide first-line technical support for hardware, software, Microsoft 365, email, VPN, printing, and connectivity issues
Manage user accounts, permissions, and application access across Microsoft Entra ID and Microsoft 365
Enroll and manage devices using Microsoft Intune or similar endpoint management platforms
Troubleshoot laptops, monitors, docking stations, Wi-Fi, peripherals, and workplace technology
Support password resets, MFA, VPN access, and identity-related requests
Track incidents and service requests through the IT ticketing system while maintaining excellent customer service
Maintain accurate inventory of laptops, accessories, licenses, and IT assets
Document technical procedures, troubleshooting guides, and knowledge base articles
Escalate infrastructure, cloud, networking, and security issues when appropriate
Help maintain a secure, reliable, and efficient IT environment for employees worldwide

We are looking for a highly motivated, service-oriented IT Support Specialist with 2-3 years of experience to join our team. In this role, you will be the primary point of contact for internal help desk requests, ensuring our employees have the seamless technology experience they need to do their best work. This is a fantastic opportunity for a tech-savvy professional who is a natural problem-solver, thrives in a fast-paced environment, and is eager to take ownership of IT operations while continuously expanding their technical skill set.
What Youll Be Doing:
Serve as the primary point of contact for internal IT help desk requests, providing friendly, timely, and effective support to our team.
Configure, deploy, and troubleshoot employee hardware in a predominantly Mac environment, alongside Windows systems.
Administer the full lifecycle of employee onboarding and offboarding, managing user identities, access rights, and SaaS provisioning through JumpCloud and Google Workspace.
Manage, monitor, and secure our corporate device fleet utilizing JumpCloud's MDM capabilities.
Deploy, monitor, and troubleshoot our endpoint security software, specifically SentinelOne.
Maintain clear, accurate, and organized IT documentation and knowledge-base articles for both end-users and the IT team.
Autonomously research and implement solutions for emerging technical issues and help improve daily IT workflows.

We are looking for an experienced and strategic IT Manager to lead Earnix's global IT function. Reporting to senior leadership, you will own and evolve the IT infrastructure, service delivery, security posture, and AI integration capabilities that underpin the business across our worldwide offices. You will manage a globally distributed team covering help desk support, systems administration, information security, and AI-driven tooling - ensuring reliable, secure, and scalable IT services for a fast-growing SaaS company.


What You Will Do:

Own and continuously improve global IT operations, including help desk support, systems administration, endpoint management, and IT infrastructure across all our offices and remote users.

Partner with business and technology stakeholders to translate operational and growth needs into scalable IT solutions, policies, and strategic roadmaps.

Lead the implementation and ongoing management of the companys information security program, ensuring compliance with SOC 2, ISO 27001, and relevant regulatory frameworks globally.

Drive the adoption and integration of AI-powered tools and automation across IT workflows, enabling global teams to work more efficiently and securely.

Build, manage, and develop a high-performing, globally distributed IT team, setting clear goals, driving best practices, and fostering a culture of service excellence.

We are a dynamic and innovative global organization seeking a highly skilled DevOps and Linux Administrator to join our IT team. You will play a key role in managing and optimizing enterprise Linux systems across our global operations while supporting modern infrastructure, development workflows, and automation. This role is ideal for someone who thrives in a fast-paced, evolving environment and is eager to expand their skillset into the realms of DevOps, SecOps, and cloud-native technologies.
What Youll Do:
Administer and maintain RHEL, Ubuntu, and Oracle Linux systems across enterprise environments.
Configure, deploy, and upgrade Linux workstations and servers, ensuring optimal performance, reliability, and security.
Implement and enforce organizational policies related to security and compliance, particularly within the context of Linux systems.
Provide Linux support for Kubernetes, Docker, and other containerized environments, enabling seamless cloud-native development and CI/CD pipelines.
Automate administrative processes using scripting and internal tools, contributing to greater operational efficiency.
Work with configuration management tools such as Puppet, Ansible, and others to streamline server provisioning, software deployment, and system configurations.
Oversee the integration of Linux systems with enterprise-level Networking solutions, including Active Directory and identity management frameworks.
Manage the security of systems through advanced configuration, applying best practices from CIS Benchmarks, and actively ensuring systems comply with industry standards.
Collaborate with the SecOps team to implement security policies, hardening techniques, and continuous security monitoring.
Troubleshoot, resolve, and perform root cause analysis on system-related issues while ensuring minimal downtime and optimal system performance.

we are looking for a IT Support Specialist.
As a Helpdesk Technician , you will be the first point of contact for employees requiring IT support, helping ensure a seamless technology experience across the organization. You will provide hands-on support in Windows and macOS environments, manage onboarding and offboarding processes, resolve end-user issues, and maintain office technology and collaboration spaces.
This is an excellent opportunity to join a dynamic IT team and play a key role in delivering high-quality support, improving employee productivity, and ensuring reliable operation of workplace technologies and company events.
The day-to-day:
Provide first-line technical support to employees via phone, chat, email, and ticketing systems, ensuring timely resolution of incidents and service requests.
Troubleshoot and resolve hardware, software, networking, Microsoft 365, and endpoint-related issues across Windows and macOS devices.
Manage employee onboarding and offboarding, including device preparation, account provisioning, access management, and equipment collection.
Administer and support company devices using Microsoft Intune, ensuring endpoint compliance, software deployment, and lifecycle management.
Manage user accounts, permissions, and access requests through Okta, Microsoft Entra ID, and Active Directory.
Support office technologies including Crestron conference rooms, Zoom and Microsoft Teams Rooms, printers, AV systems, and other digital workplace equipment.
Provide technical support for internal company events, town halls, and employee meetings while maintaining accurate asset inventory and IT documentation.

We are looking for a highly technical and operationally driven Tier 3 Integration & Support Engineer to join our Operations department. This role serves as the highest escalation level for complex technical issues involving autonomous drone systems, software platforms, networking, integrations and operational workflows.

The ideal candidate combines strong analytical and troubleshooting capabilities with hands-on system integration experience and cross-functional collaboration skills. You will work closely with Operations and R&D to ensure reliable system performance and successful customer operations.

Responsibilities
Serve as Tier 3 escalation point for complex technical and operational issues.
Investigate and resolve advanced software, hardware, networking and integration problems.
Perform root cause analysis (RCA) and lead issue resolution processes.
Support mission-critical operational incidents and system recovery activities.
System Integration & Deployment

Support integration of systems with customer environments and third-party platforms.
Configure, validate, and troubleshoot system interfaces, APIs, networking and operational workflows.
Participate in deployment planning, testing, commissioning and operational acceptance activities.
Collaborate with field teams during installations, upgrades and live demonstration.
Operational Excellence

Monitor system performance trends and identify proactive improvement opportunities.
Develop troubleshooting procedures, operational playbooks and technical documentation.
Improve support methodologies, escalation flows and operational tools.
Contribute to automation and optimization initiatives.
Cross-Functional Collaboration

Work closely with R&D and Product teams to reproduce, analyze and resolve defects.
Provide technical feedback from operational environments to internal stakeholders.
Support knowledge transfer and mentoring for Tier 1 and Tier 2 support teams.
Participate in operational readiness and continuous improvement initiatives