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Were looking for a Customer Success Manager (CSM) to own the strategic relationship with our customers, drive business value, and ensure long-term retention and growth. As the counterpart to our Technical Account Managers, youll focus on the customers outcomes, executive alignment, program management, renewal/expansion, and value realization across the platform.
Responsibilities:
Serve as the primary business-facing contact and trusted advisor for assigned strategic customers.
Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams.
Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales.
Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap.
Collaborate with Sales on long-term account strategy and positioning of relevant capabilities.
Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria.
Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria.
Build strong relationships across executive, security, DevOps, and cloud leadership.
Ensure customers achieve measurable outcomes by operationalizing us within their workflows and expanding usage over time.
Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts.

Artlist is a leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, Artlist enables creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, Artlist provides a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently. For more information, visit artlist.io The Role We are looking for an experienced, strategic, and data-driven Director of Sales Operations to lead, scale, and optimize our global sales infrastructure. In this role, you will manage two core pillars: our Salesforce & Sales Operations team, and our Sales Data Analytics team. You will be responsible for driving operational excellence, streamlining processes, and equipping our sales teams in Israel and New York with the tools, insights, and workflows they need to win. If you thrive at the intersection of strategy, technology, and people management, this is the place for you. Key Responsibilities: Team Leadership: Lead, mentor, and scale a high-performing global team consisting of Sales Operations specialists, Salesforce administrators, and Sales Data Analysts. Process Optimization: Own the end-to-end sales process lifecycle. Continuously analyze, refine, and streamline workflows for both local (Israel) and remote (New York) sales teams to drive productivity and eliminate friction. Tech Stack & Salesforce Ownership: Serve as the strategic owner of our CRM (Salesforce) and broader sales tech stack. Drive platform adoption, data integrity, and implement scalable tools to support complex B2B sales cycles. Data-Driven Strategy: Partner with the Sales Data Analytics team to deliver actionable insights, pipeline analysis, forecasting models, and performance dashboards for sales leadership and executives. Cross-Functional Collaboration: Act as the bridge between Sales, Marketing, Finance, Legal, Data and Product to align on targets, commission planning, lead-to-revenue funnels, and data consistency. Sales Enablement: Design and implement rules of engagement, territory mapping, and lead routing strategies to maximize the efficiency of our global sales reps.

We are expanding its acquiring business in Israel and is looking for an experienced and entrepreneurial Senior Sales Manager to drive merchant acquisition and accelerate our growth in the local market.
This is a highly hands-on commercial role for a strong individual contributor who can identify opportunities, build relationships with merchants, manage complex sales cycles, and close strategic deals.
The role requires someone who is proactive, commercially minded, and comfortable taking ownership of opportunities from initial prospecting through closing and onboarding.
Sales Execution:
Own the full sales cycle, from prospecting and qualification through commercial negotiation, closing, and handover to onboarding.
Build and manage a strong pipeline of Israeli merchants across relevant verticals.
Identify and engage strategic merchants with significant payment processing potential.
Drive merchant acquisition through direct prospecting, referrals, partnerships, andexisting industry relationships.
Develop tailored commercial proposals based on merchants' payment needs and business models.
Consistently deliver against individual revenue, pipeline, and conversion targets.
Manage complex negotiations with senior decision-makers and business owners.
Market Development:
Support the development and execution of our go-to-market strategy for Israel.
Identify new merchant segments, verticals, and commercial opportunities in the Israeli market.
Build and maintain a strong network across the Israeli merchant, fintech, and payments
ecosystem.
Develop strategic referral and partnership opportunities that can generate new business.
Gather market and customer feedback and share insights with Product, Operations, and other relevant teams.
Represent us at relevant industry events, conferences, and merchant communities.
Strategic Account Development:
Build trusted relationships with key prospects and merchants.
Understand merchants' business models, payment flows, growth plans, and operational requirements.
Identify opportunities to expand the relationship by introducing additional products and capabilities.
Act as a commercial point of contact during the onboarding process to ensure
opportunities progress efficiently from signed agreement to activation.
Cross-functional Collaboration
Work closely with Operations, Risk, Compliance, Product, and Customer Success to
support merchant onboarding and resolve commercial blockers.
Partner with Marketing on local campaigns, events, and lead-generation initiatives.
Coordinate internally on pricing, commercial structures, and complex merchant requirements.
Maintain accurate pipeline management, forecasting, and reporting through HubSpot.

Required Customer Enablement Manager
About the Role:
We believe that well-equipped post sales teams are the driving force to deliver and scale world-class customer experiences. Were looking for a Customer Enablement Manager to help us build and scale enablement programs that make an impact, from onboarding to continued growth.
In this role, youll create impactful learning experiences, design onboarding programs, and develop content that helps our CS teams manage customer relationships with confidence.
You will bridge the gap between Product, GTM, CS, and Delivery, ensuring our teams dont just have the tools, but have mastered the skills & routines that drive customer value.
This is an internal-facing position, not a customer-facing role.
What Youll Do:
Develop and manage onboarding programs to help new hires ramp up quickly and confidently.
Support ongoing training initiatives for existing CSMs, including skills development and product/process updates
Create and maintain enablement content - such as CS guides, playbooks, training kits, demo flows, technical guides, and certifications.
Collaborate cross-functionally with CS, Product Marketing, and RevOps to support process improvements.
Track enablement impact using key performance metrics to continuously improve programs
Feature & Pilot Facilitation: Partner with Product & Technical Product to ensure the smooth rollout of new features, ensuring CS adoption runs smoothly.

This role goes beyond product training. You will act as a trusted advisor to customers, helping organizations improve the way they operate through successful adoption.
You will work with a diverse range of stakeholders, from operations managers and HR leaders to business owners and executives. Success in this role requires strong project management skills, customer empathy, ownership, and the ability to adapt your communication style to different customer personas and cultures.

Key Responsibilities:

Own end-to-end onboarding projects for mid-market customers, ensuring successful implementation and time-to-value
Lead discovery and system characterization sessions to understand customer workflows, business goals, and requirements
Manage project timelines, milestones, dependencies, risks, and customer commitments
Deliver tailored training and enablement sessions for admins, managers, and frontline employees
Support technical setup, integrations, and configuration needs in partnership with internal teams
Build strong relationships with customer stakeholders across different levels of the organization
Drive customer adoption by helping teams successfully implement new processes and workflows
Identify risks early, remove blockers, and proactively drive solutions to keep customers moving forward

Were looking for a Director of Professional Services & Customer Experience to build and lead the team that gets our customers live, keeps them running and grows their use of over time.
Youll lead a global team across Israel, Europe, and the US, including both managers and individual contributors. While this is first and foremost a leadership role, youll stay close to our key customers, get involved in our most strategic projects, and act as a trusted advisor to customers on both the technical and the financial side of their setup.
Youll own implementation, integration, and technical customer experience from start to finish, for new customers, for expansions, and for day-to-day technical support of customers. Youll work closely with Sales, Customer Success, Product, R&D, and Operations, and your teams insights will help shape where goes next.
This is a global role with regular overlap with US working hours.
What Youll Do:
Build and lead a unified Professional Services function that brings implementation and integration together, working in squads alongside our Customer Success Managers.
Establish a customer-facing technical Customer Experience team that serves as the first line for technical issues, bugs and questions from customers.
Partner with Customer Success Managers so they can focus on account growth, and work together to improve adoption, renewals and expansion.
Build SOWs and project plans (Gantt charts) for customer projects and turn them into a scalable standard.
Stay involved in our most strategic customer projects, especially with Enterprise and Mid-Market customers.
Own escalations and risk management for key accounts, with a clear, repeatable framework for handling difficult situations before they become churn risks.
Support the Sales team in complex deals that require your involvement.
Define KPIs and OKRs for the team, and build the processes and SLAs behind them, covering time to go-live, ticket response and resolution times, and CSAT.
Partner with the COO on scoping and pricing implementation and integration packages.
Work with the Support team to strengthen first-line technical responses through tools, knowledge and clear escalation paths.
Lead your team in building a knowledge base and technical resources, working alongside them to create the playbooks, use cases and best practices they use with customers.
Be the voice of the customer, turning patterns from the field into clear, prioritized input for Product and R&D.
Bring AI into how the team works, using AI tools to speed up implementations, ticket resolution and team management.
Coach, mentor and train the team on the new working methodology: squads, SOWs, project plans and KPIs.
Collaborate closely with Product, R&D, Operations, Sales and Customer Success to turn customer needs into product and process improvements.

We are looking for a Program Manager to join our team. In this role, you'll take end-to-end ownership of cross-functional programs - planning, coordinating, and driving execution across teams in Israel and the US to keep our most important initiatives on track.

You'll be the connective tissue between technical and non-technical teams, turning ambiguity into clear plans, surfacing risks before they become blockers, and holding a high bar for quality at every milestone. If you take pride in flawless execution and love bringing order to fast-moving environments, this role was made for you.

This is a Temporary Position (maternity leave cover, ~8-10 months)

We are looking for a proven dealmaker who understands the defense ecosystem, can independently build opportunities from the ground up, and has a demonstrated track record of turning customer needs and early-stage leads into substantial contracts.

This is a hands-on commercial role combining Business Development and Sales, with direct responsibility for building pipeline, managing complex sales cycles, and closing high-value defense deals.

What Youll Do:

Report directly to VP of Business Development & Sales, playing a key role in the companys international growth.
Lead Business Development and Sales activities across assigned defense markets, from initial market entry and lead generation through contract signature.
Independently identify, qualify, develop, and close new business opportunities with defense ministries, armed forces, government agencies, prime contractors, and strategic industry partners.
Own the full sales cycle - from first engagement and requirements definition through demonstrations, commercial proposals, negotiations, contracting, and closing.
Build and manage a strong, measurable pipeline of high-value opportunities and maintain clear forecasts, priorities, and next steps.
Develop opportunities from the ground up, including creating access to relevant decision-makers and transforming early-stage leads into funded programs and contracts.
Drive large-scale and complex defense deals, including opportunities involving significant budgets, multi-system procurements, long sales cycles, and multiple stakeholders.
Work closely with Product, Engineering, Operations, Programs, Legal, and Finance to develop competitive technical and commercial solutions.
Lead responses to government and defense solicitations, including RFIs, RFPs, tenders, and other procurement processes.
Build and manage strategic relationships with local partners, integrators, prime contractors, distributors, and other key industry players.
Expand existing accounts by identifying follow-on opportunities, additional programs, and long-term strategic partnerships.
Represent XTEND in customer meetings, demonstrations, exhibitions, industry events, and senior-level engagements worldwide.

This role combines direct, ongoing work with customers alongside close collaboration with Sales, Training, and Support teams, with the goal of ensuring optimal product usage, high customer satisfaction, and growth within existing accounts.

Responsibilities:

Guide new customers through the onboarding process and implementation.
Monitor product usage and identify gaps, challenges, or opportunities for improvement
Proactively engage with customers to improve adoption, retention, and overall value
Work closely with the Sales team regarding existing customers and growth opportunities (Upsell / Cross-sell)
Coordinate and refer customers to relevant training sessions based on their needs
Work with CRM systems and reports to track activity, manage processes, and ensure follow-up
Handle customer inquiries and provide professional, service-oriented support
Share insights and feedback from customers with relevant teams (Product / Development / Training)