דרושים » שירות לקוחות » Sales Customer Support Coordinator at Elopak Israel

As a Customer Service Specialist, you will be a key point of contact for customers throughout their interaction Scientific Israel.
The role is focused on providing responsive, professional, and high-quality customer service across the full customer journey - from order placement and delivery through installation, invoicing, payment-related inquiries, service coordination, and ongoing support.
You will ensure that customers receive clear information, timely updates, and consistent follow-up, while working with the relevant internal functions whenever additional information or action is required.
This is a hands-on role requiring strong customer orientation, ownership, attention to detail, and the ability to manage multiple customer interactions in a dynamic and growing environment.

Key Responsibilities
Customer Support & First Response: Serve as a primary point of contact for customers, provide professional and timely support, assess customer requests, respond directly where possible, and ensure appropriate follow-up until resolution.
Order Processing & Customer Follow-Up: Accurately enter and maintain customer orders in the relevant systems based on approved commercial terms and customer documentation, while providing customers with clear and timely updates throughout the order process.
Delivery, Installation & Service Coordination: Coordinate customer-facing activities related to deliveries, installations, service visits, and repairs, ensuring customers are informed of schedules, requirements, status updates, and next steps.
Invoicing & Payment Support: Generate or process customer invoices where applicable and support customers with invoice, billing, payment, and related documentation inquiries, coordinating internally when additional input is required.
End-to-End Customer Journey Management: Support and guide customers throughout the full customer lifecycle, ensuring continuity between orders, deliveries, installations, service activities, invoicing, payments, and ongoing support.
Customer Case Ownership & Communication: Maintain visibility of open customer requests, proactively communicate progress, identify delays or unresolved issues, and ensure that the appropriate internal stakeholders are engaged to support timely resolution.
Systems, Documentation & Customer Experience: Maintain accurate customer, order, service, and interaction data in CRM, ERP, and related systems, while identifying recurring customer needs and opportunities to improve the customer experience.

We are looking for a Customer Success Manager to support our customers throughout their journey , from onboarding to ongoing success and growth.
What youll do:
Manage customer relationships and ensure high customer satisfaction
Support onboarding and implementation processes
Guide customers in using the platform effectively
Monitor customer usage and identify growth opportunities
Work closely with Product, Support, and Sales teams
Handle customer feedback and improve customer experience
Build long-term relationships with customers and key stakeholders
Help customers maximize the value they get from the platform

We are looking for a high-performing Senior Account Manager to own and grow strategic relationships with key national and high-potential regional partners. This role requires a sharp commercial mindset, excellent relationship management skills, and a deep understanding of how to drive partner success in a marketplace environment. You will serve as a strategic advisor to our top partners building tailored growth plans, negotiating deals, and coordinating internal teams to ensure smooth execution and long-term value creation. You will also coach and mentor junior account managers, helping to shape the future of our partner organization

What Will You Do
Portfolio Ownership: Manage and grow a portfolio of national partners. Build long-term relationships that drive partner satisfaction, performance, and retention.
Strategic Account Planning: Develop quarterly and annual success plans for key accounts, including joint growth targets, promotional strategies, menu optimizations, and marketing campaigns.
Data-Driven Optimization: Use performance data to identify gaps and opportunities. Build action plans to improve delivery performance, operational efficiency, and revenue per partner.
Cross-Functional Coordination: Work closely with Operations, Marketing, Content, and Customer Service teams to deliver seamless execution on all partner needs.
Contract & Commercial Ownership: Lead negotiations for renewals, upsells, exclusivity agreements, and commercial terms, ensuring our interests are aligned with partner growth.
Partner Advocacy: Act as the voice of the partner within us, raising feedback, aligning on product features, and supporting strategic decision-making.
Mentorship & Leadership: Support the training and development of junior account managers. Provide guidance, structure, and best practices to strengthen the team.

We're looking for an Account Manager & Operations Specialist to help us expand our direct-to-employer strategy in Israel. Our B2B sector focuses on large enterprises in the construction, agriculture, industry, and manpower sectors.
If you're passionate about fintech, enjoy owning both the client relationship and the operational engine behind it, and want to help drive growth in a diverse and vital market, join us and be part of a team dedicated to making a difference
Responsibilities:
Serve as the main point of contact for employer clients, managing the relationship end-to-end, from onboarding through ongoing deposit tracking and payment system operations.
Build and maintain strong relationships with employer clients, resolving day-to-day issues and deposit errors, and escalating employee-specific matters to the relevant internal function.
Own client retention by maintaining a regular contact with employers, track deposits and performance, and proactively flag gaps before they become problems.
Identify and drive expansion opportunities through proactive outreach, spotting growth potential, and identifying deposits from unaffiliated employers.
Maintain the CRM as a single source of truth, documenting key employer activity and communications.
Provide back-office operational support to the Sales team, including landing coordination, card issuance and delivery, and monthly fee communication with Finance, so the Sales team can focus on selling.
Analyse deposits data, monitor B2B activity, and deliver monthly activity summaries and insights.
Support the account opening process, from collecting employer documentation to preparing client onboarding packages.
Collaborate closely with Sales, Operations, Customer Support, and Finance to ensure a seamless customer experience and smooth information flow between teams.
Manage multiple tasks and shifting priorities in a fast-paced, high-pressure environment.

As a Technical Customer Success Manager, you will serve as a trusted advisor to Technologies customers, ensuring they realize maximum value from their investments in solutions. You will act as a bridge between customers and internal teams - including Sales, Professional Services, Product, and Engineering - driving adoption, retention, and satisfaction.

You will:

Build Trusted Customer Relationships: Establish and maintain strong relationships with key stakeholders, aligning solutions with customers' business and technical objectives.
Act as a Trusted Advisor & Customer Advocate: Understand customer needs, provide strategic guidance, and represent the customer's voice to ensure challenges and priorities are addressed.
Drive Customer Success & Risk Reduction: Lead regular business reviews, proactively identify risks, prevent incidents and escalations, and improve overall customer experience.
Collaborate Across Teams: Partner closely with Sales, Professional Services, Product, Engineering, and other stakeholders to deliver seamless customer outcomes.
Provide Strategic Insights: Share customer feedback to influence product improvements, while staying current on industry trends, emerging technologies, and evolving solutions.

Were looking for an experienced Account Executive to drive growth across Israel and help expand our presence in the cybersecurity market.

In this role, youll own the full sales cycle - from identifying and developing new opportunities to closing strategic enterprise deals. Youll work closely with our Solutions Engineer, as well as our marketing, product, and technical teams, to deliver meaningful value to customers throughout the sales process.

As our first sales hire dedicated to Israel, youll have significant ownership over developing the market, building the pipeline, and establishing strong relationships with Israeli customers and partners. Youll also lead channel activity in Israel, recruiting and enabling partners, developing partner-sourced opportunities, and driving joint sales activities.

Youll play a key role in bringing our vision to life by helping enterprises adopt cutting-edge, AI-powered offensive security technology.


Responsibilities
Own and manage the full sales cycle - from prospecting and pipeline development to negotiation and contract closure.
Develop our commercial presence across Israel.
Proactively generate new business opportunities through direct outreach, industry relationships, partners, events, and conferences.
Build and nurture long-term relationships with key prospects, customers, and relevant industry stakeholders.
Work closely with the Solutions Engineer throughout the sales process, including discovery, demonstrations, technical evaluations, and proof-of-value processes.
Collaborate with marketing, sales development, product, and technical teams to execute effective go-to-market strategies.
Accurately forecast sales performance, maintain pipeline visibility, and report progress and results to leadership.
Stay up to date on industry trends, customer needs, and the competitive landscape to identify new opportunities and potential risks.
Define and execute our channel strategy in Israel, aligned with the companys sales goals.
Recruit, onboard, and activate relevant local partners, including resellers, MSSPs, and system integrators.
Build strong partner relationships and coordinate enablement with the Solutions Engineer and marketing team.
Generate partner-sourced pipeline and lead joint sales activities with partners throughout the sales cycle.
Manage deal registration, attribution, and potential conflicts between direct and partner-led opportunities.

we are looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space.
We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable person focused on continuous learning and growth to push themselves and our team forward. If youre process-driven, passionate about the travel space and keen to make an impact, then this is the role for you.
Responsibilities:
Assist customers via phone, chat, and email, delivering fast, friendly, and effective support.
Handle travel-related inquiries, from policy questions to real-time trip assistance and claims guidance.
Resolve issues efficiently, ensuring a seamless and positive customer experience.
Maintain high performance metrics, including response time, resolution speed, and customer satisfaction.
Work collaboratively across teams and departments to help solve any matter at hand.

As a Technical Customer Success Manager, you will serve as a trusted advisor to Technologies' customers, ensuring they realize maximum value from their investments in solutions. You will act as a bridge between customers and internal teams - including Sales, Professional Services, Product, and Engineering - driving adoption, retention, and satisfaction.

You will:

Build Trusted Customer Relationships: Establish and maintain strong relationships with key stakeholders, aligning solutions with customers' business and technical objectives.
Act as a Trusted Advisor & Customer Advocate: Understand customer needs, provide strategic guidance, and represent the customer's voice to ensure challenges and priorities are addressed.
Drive Customer Success & Risk Reduction: Lead regular business reviews, proactively identify risks, prevent incidents and escalations, and improve overall customer experience.
Collaborate Across Teams: Partner closely with Sales, Professional Services, Product, Engineering, and other stakeholders to deliver seamless customer outcomes.
Provide Strategic Insights: Share customer feedback to influence product improvements, while staying current on industry trends, emerging technologies, and evolving solutions.

We're looking for an experienced, business-oriented CSM Team Lead to lead our Customer Success team and help our customers maximize the value .
This role combines team leadership with commercial ownership, focusing on customer retention, product adoption, expansion, and revenue growth. You'll be responsible for coaching the team, strengthening customer relationships, reducing churn, and driving business outcomes while working closely with Sales, Product, and Technical Support.
What youll do:
Lead, mentor, and develop a team of Customer Success Managers.
Drive customer adoption, retention, and long-term customer success.
Build strong relationships with Israeli customers and act as the primary escalation point when needed.
Identify upsell and cross-sell opportunities to increase customer value and company revenue.
Develop strategies to reduce churn and improve customer health.
Monitor team performance and Customer Success KPIs, ensuring continuous improvement.
Collaborate closely with Sales, Product, Marketing, and Technical Support to deliver an outstanding customer experience.
Coach team members through regular feedback, training, and professional development.
Improve Customer Success processes, playbooks, and best practices.

Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive on-going value and support to Varonis customers. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills.

Responsibilities:
Ensure customer success and value of Varonis solution during the post-sales customer lifecycle.
Lead onboarding, adoption, enablement, and operationalization of Varonis solutions.
Serve as the primary point of contact and technical advisor for assigned customers.
Drive measurable customer outcomes from Varonis solutions.
Conduct regular customer success reviews, Quarterly Business Reviews (QBRs), and risk assessments.
Build strong relationships with customers stakeholders, security teams, platform owners, and executive leadership.
Work in strong cooperation with Varonis Sales, Professional Services, Support, and Product teams to ensure customer success.
Proactively identify adoption gaps, technical risks, and customer health issues, and drive remediation plans.
Maintain deep expertise in Varonis technologies, security trends, cloud platforms, and AI-related security challenges.