As the Manager of Customer Growth, IL, you will own the long-term commercial success and partnership value for our companys existing customers across Israel and Eastern Europe. You are responsible for leading and developing a dedicated team of Account Managers and Renewal Managers focused on expanding our company's product footprint and delivering world-class retention rates. This is a critical leadership role that requires balancing the immediate need for renewal optimization with the strategic "hunt" for new expansion opportunities, all while implementing data-driven strategies for sustainable, profitable growth.
Job responsibilities
Lead for Expansion and Retention: Own Net Revenue Retention (NRR) and ARR growth across all customer segments in the IL/Eastern EU region.
Drive Strategic Scalability: Evolve our companys commercial model with AI-driven insights and innovative sales strategies that accelerate deal volume, size, and velocity.
Elevate Team Performance: Build, coach, and empower a high-performing team with a Hunt and Harvest mindset, operational excellence, and alignment to the company Leadership Code.
Ensure Operational Rigor: Maintain forecasting accuracy and pipeline health through Salesforce and Clari, ensuring consistent execution of the MEDDPICC framework.
Collaborate Cross-Functionally: Partner with Customer Success, Product, and Marketing to align on customer outcomes, reduce churn, and unlock new growth opportunities.
Requirements: Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they arent the only factor. If you dont have nearly enough experience, or not all the skills, wed still like to hear from you. This could be the perfect fit for you and us.
4+ years of progressive SaaS Sales / Account Management experience with consistent attainment, specifically growing a portfolio of diverse customer accounts in the IL / Eastern EU region.
3+ Proven experience managing a Sales / Account Management team with a successful impact on growth & retention target attainment.
Required experience of at least 2 years with the MEDDPICC sales methodology.
Required experience utilizing Clari for forecasting, pipeline inspection, and revenue intelligence, in addition to strong proficiency with Salesforce and other sales technologies.
Demonstrated experience with creating and driving adoption of AI-driven tools (e.g., chat GPT, GPT Agents, Notebook, Clari, Gong Engage, Outreach, LinkedIn Sales Navigator) to enhance prospecting, qualification, and scalable outreach.
Expertise in driving sales through value-led selling and product bundling strategies.
Solid understanding of sales cycles, forecasting, and pipeline management in a high-growth SaaS environment.
Excellent communication skills with the ability to present to and engage with GTM executives.
A Bachelor's Degree in Business, Economics, or a related field is typically advised.
This position is open to all candidates.