דרושים » שירות לקוחות » Customer Success Physicist- Tel Aviv

We're looking for a Technical Account Manager (TAM) to serve as the deep technical partner for our largest and most strategic accounts. You'll be working closely with our dev, product, and support teams, while building strong, trust-based relationships with customers' security engineers and executives alike. This is a hands-on, highly technical role for someone who can go deep into a customer's environment, infrastructure, and tech stack, and who's comfortable both in the weeds with engineers and in the room with executives.

Key Responsibilities

Serve as the primary technical point of contact for our largest and most strategic accounts
Build deep, trust-based relationships with customers by developing a thorough understanding of their workflows, teams, infrastructure, environments, and tech stack
Travel to customer sites to strengthen relationships and support technical initiatives on the ground
Partner closely with the customer's security, platform, and engineering teams to drive adoption and resolve complex technical challenges
Work hand-in-hand with our internal dev, product, and support teams (based in Israel) to advocate for customer needs and drive resolution of technical issues
Provide deep technical guidance on runtime security solution which runs within customers environments.
Communicate effectively across technical and executive stakeholders, translating deep technical detail into business impact for leadership
Proactively identify risks and opportunities within accounts, partnering with Customer Success and Sales on account strategy
Build strong relationships with CISOs, security engineers, and other technical stakeholders within customer organizations

we are looking for a Customer Success Enginee.
As a Customer Success Engineer (CSE), you will own the full post-sales journey for a portfolio of enterprise customers, from onboarding to renewal and expansion. Acting as a trusted technical advisor, you'll ensure our clients achieve measurable outcomes with Security's solutions, foster long-term partnerships, and identify opportunities for growth.
You will work cross-functionally with Sales, Support, Engineering, Product, and Marketing to deliver exceptional customer experiences, influence product strategy, and ensure we continuously exceed client expectations.
WHAT YOU'LL DO:
Onboard and Implement: Lead seamless onboarding experiences and technical implementation plans tailored to each client's environment.
Drive Adoption & Value: Partner with customers to define success metrics, ensure adoption, and deliver measurable business outcomes.
Account Strategy: Own strategic account plans for a portfolio of enterprise customers, fostering long-term partnerships and aligning capabilities to customer objectives.
Retention & Growth: Maintain high retention rates by proactively addressing risks, and drive expansion ARR through upsell and cross-sell opportunities.
Executive Engagement: Build and maintain relationships with executive stakeholders, conducting business reviews to showcase ROI.
Pre-Sales Collaboration: Partner with Sales on solution alignment during the pre-sales process for assigned accounts.
Customer Advocacy: Serve as the customer's voice within , providing actionable feedback to influence product enhancements.
Cross-Functional Partnership: Collaborate closely with internal teams to deliver timely solutions to complex client needs.

We are seeking a highly motivated and customer-focused Technical Customer Success Manager (TCSM) to serve as a trusted advisor for our cyber security customers. This role combines deep technical expertise with strategic customer engagement, ensuring customers maximize the value of their security investments while achieving their business objectives.
Key Responsibilities
Customer Success & Strategic Advisory
Serve as the primary post-sales technical advisor and trusted partner for assigned customers.
Develop strong relationships with customer stakeholders, including security teams, IT leadership, and executive sponsors.
Translate technical challenges and security risks into business-focused recommendations and outcomes.
Drive customer adoption, engagement, and long-term success through strategic account planning.
Lead customer success reviews, executive business reviews, and ongoing strategic discussions.
Technical Leadership
Provide expertise in endpoint security technologies, cyber security best practices, and security operations.
Own the customer onboarding experience post-sale, driving structured deployment plans that accelerate time-to-value. Partner with Professional Services and Support to ensure smooth rollouts across diverse endpoint environments, minimizing risk and maximizing early adoption milestones.
Guide customers through deployments, integrations, configuration optimization, and adoption initiatives.
Analyze customer environments and provide data-driven recommendations to improve security posture and product utilization.
Design and deliver enablement programs tailored to customer security teams - including workshops, product training sessions, and guided best-practice reviews - ensuring customers build internal competency and maximize platform utilization independently.
Leverage our company's threat intelligence capabilities to provide customers with contextually relevant security guidance - translating global threat data into actionable recommendations specific to their endpoint environment.
Maintain awareness of product roadmap developments and communicate upcoming capabilities to customers in ways that align with their security strategy and drive continued investment.
Collaborate with Support, Engineering, Product Management, and Sales to resolve complex customer issues.
Escalation & Problem Resolution
Own and drive resolution of critical customer escalations from identification through closure.
Act as the customer advocate internally, ensuring timely communication and accountability across teams.
Proactively identify risks to customer satisfaction and develop mitigation plans.
Demonstrate strong analytical and problem-solving skills when navigating technical and business challenges.

a rapidly growing startup company, developing the next-generation smart-infrastructure solution based on novel fiber-sensing technology (smart roads, smart cities, perimeters, and grid monitoring, etc.). The company offers an award-winning disruptive solution; a sensor free approach to smart infrastructure. The company is VC backed and in the revenues stage. Combining pioneering technology in optical fiber sensing with state-of-the-art Machine Learning, we help prevent environmental disasters, protect human lives, and keep critical energy and transportation backbones running smoothly. We are looking for a talented, self-driven, and hands-on DSP Researcher to join our Photonics R&D team. In this role, you will research and develop next-generation distributed fiber-optic sensing technologies, focusing on signal processing, system modeling, simulations, and experimental validation. Working at the intersection of physics, electro-optics, fiber-optic sensing, and DSP, you will transform complex physical phenomena into robust sensing solutions for real-world applications. You will tackle challenging physical and algorithmic problems, contribute to cutting-edge sensing products, and collaborate closely with multidisciplinary R&D teams. This role is ideal for someone who thrives in a fast-paced environment, enjoys working across disciplines, and is excited to take ideas from research and lab validation to large-scale deployment.
 
What Youll Do:
* Conduct experimental and theoretical R&D for next-generation distributed fiber-optic acoustic sensing systems.
* Develop, implement, and validate DSP algorithms for coherent optical sensing systems.
* Build end-to-end expertise across the full sensing pipeline, including optical signal generation and propagation, coherent detection, signal acquisition, DSP, and advanced data analysis.
* Design and run laboratory experiments to validate new concepts, improve system performance, and support current and future product generations.
* Develop simulations, models, and analysis tools using Python and/or C ++ for lab experiments, field data analysis, signal processing, and system -level performance evaluation.
* Work with field experiment data to identify performance gaps, validate models, and improve sensing capabilities.
* Collaborate with R&D teams across disciplines to develop, validate, and integrate new sensing capabilities.
* Communicate complex technical concepts clearly to both technical and non-technical stakeholders.

We are looking for a Customer Success Program Manager to lead cross-functional initiatives that improve customer outcomes, operational efficiency, and scalability across our global CS organization. Based in Israel, you will serve as the strategic anchor bridging our US commercial teams and local R&D/Product pods.

In this role, you will optimize post-sales infrastructure, manage high-stakes account escalations, and translate customer requirements into technical product reality to maximize net retention. The ideal candidate is a highly organized, data-driven operator who can seamlessly collaborate across CS, Product, Engineering, and Operations teams.

Responsibilities
Escalations & Risk Management: Own the operational management of commercial escalations and at-risk accounts, building health frameworks and early-warning mechanisms to identify risks and execute cross-functional remediation plans proactively.
Cross-Functional Programs: Lead strategic, cross-functional customer programs and initiatives, acting as the central project lead to orchestrate alignment and timely execution across US clients, CSMs, and local R&D pods.
Global Team Alignment: Act as the operational bridge between US commercial teams and local R&D/Product, establishing prioritization cadences and translating customer feedback and risks into clear technical context.
Infrastructure & Analytics: Design and scale core CS infrastructure, processes, and tools, partnering with cross-functional teams to optimize the technology ecosystem, refine lifecycle workflows, and operationalize performance dashboards.

As the Implementation Manager for our Spend Team, you will own the end‑to‑end delivery of complex Spend and corporate card implementations that bring our global spend management products to life for enterprise and high‑growth customers across EMEA. You will turn agreed business requirements and solution designs into actionable implementation plans, orchestrating cross‑functional teams and external stakeholders to deliver on time, on scope, and to a high quality bar.

Youll sit at the intersection of Sales, Merchant Services, Solutions Engineering, Product, Operations, Risk and external partners (e.g. networks, processors, manufacturers), ensuring that every phase from pre‑sale through go‑live and early spend activation runs smoothly.

This role is based in Tel Aviv (4 days in office), with implementation coverage across EMEA.


Responsibilities:

Act as a trusted technical advisor to customers and internal teams on high-value implementations and expansions, shaping integration approaches, system configuration, and overall solution design.

Partner with activation / onboarding and account management teams to translate customer requirements into scalable architectures, particularly where ERP, HRIS, and API integrations are core to the rollout.

Work with sales teams on technical discovery to understand customer systems, data flows, and workflows, and recommend a best-fit integration blueprint, including when and how to leverage APIs and third-party connectors.

Work hands-on with customers to troubleshoot integration hurdles and guide them through complex configuration decisions, focusing on designing robust, maintainable implementations rather than writing code directly.

Serve as a subject matter expert on the broader integration ecosystem (e.g. HRIS and accounting partners), collaborating with Sales, Product, and partners to close gaps and improve integration coverage.

Create and maintain internal documentation, playbooks, and lightweight tooling that make it easier for the wider team to support integration-heavy use cases at scale.

Channel customer pain points and integration feedback into Product and Engineering, influencing the roadmap and prioritisation of features that materially improve implementation outcomes.

We are looking for some exceptional talent to join our Innovation team as an Advanced Technology Researcher.
Your Day to Day:
Ownership of complex experimental systems and meeting challenging targets under tight deadlines
Lead and contribute to multidisciplinary research projects across advanced technologies and emerging domains
Design, execute, and analyze experiments, simulations, and proof-of-concept studies
Translate theoretical physics concepts into scalable, real-world applications
Collaborate closely with engineering, product, and cross-functional teams to drive innovation
Stay at the forefront of scientific and technological advancements and identify opportunities for integration
Present research findings clearly to both technical and non-technical stakeholders

We're looking for someone who combines outstanding customer-facing skills with a strong technical mindset. Someone who learns fast, adapts quickly, and enjoys understanding how systems work. This is not a script-based support role - we're looking for a proactive problem solver who takes ownership, thinks independently, and is always looking for better ways to help customers succeed.

You will work directly with customers, help them get the most out of the platform, troubleshoot issues, provide training and guidance, and become a product expert who can confidently support organizations of all sizes. You'll also play an active role in improving internal processes, sharing knowledge with teammates, and helping shape the customer experience as we continue to grow.

Working Hours: Flexible shift-based role supporting a 24/7 customer operation, including evenings, nights, weekends, and holidays, in accordance with local labor regulations.

Key Responsibilities
Serve as a primary point of contact for customers via email, chat, phone, and Zoom.

Troubleshoot product issues, provide guidance and training, and help customers get the most out of the platform.

Quickly develop deep product knowledge and become a trusted advisor for customers.

Manage customer requests from investigation through resolution, escalating when needed.

Collaborate closely with Customer Success, Product, Operations, and Support teams.

Document knowledge, share best practices, and contribute to process improvements.

Identify opportunities to improve customer experience and internal workflows.

We're looking for a Technical Customer Success Manager to own customer relationships and help customers maximize the value of our platform throughout their entire journey - from onboarding and adoption to renewal and expansion.
In this role, you'll combine deep technical expertise with outstanding customer-facing skills, acting as a trusted advisor to both security practitioners and executive stakeholders. You'll work closely with Product, Engineering, Sales, and Support to ensure customers successfully adopt our platform while driving long-term retention and growth.

Responsibilities
Own the end-to-end customer lifecycle, including onboarding, implementation, adoption, renewal, and expansion.
Build trusted relationships with customer stakeholders, from security engineers to executive leadership.
Guide customers in adopting and optimizing Cloud Runtime Security platform.
Lead technical onboarding sessions, product training, and best-practice workshops.
Act as the primary technical advisor for customers, helping them investigate issues, solve technical challenges, and achieve their security goals.
Proactively monitor customer health, identify risks, and drive successful renewals and expansion opportunities.
Collaborate closely with Product, Engineering, and Support to advocate for customer needs and improve the platform.
Manage technical escalations and coordinate internal resources to ensure timely resolution.
Develop Success Plans with customers, define measurable goals, and track progress over time.

We are seeking a motivated and results-driven Business Development Manager to lead defense sales efforts in Israel. You will play a crucial role as part of our sales efforts and accelerating customer adoption of innovative Hardware & Software solutions.

Key Responsibilities:

Part of Israel business development team to deliver impactful product demos and presentations tailored to customer needs.
Define customized solutions that combine technologies with the client's infrastructure.
Lead PoCs, simulations, and trials to showcase value in addressing challenges.
Collaborate closely with Sales, Technical Operations, and Program Managers to capitalize on growth opportunities.
Conduct workshops and meetings to align solutions with customer goals.
RFP Assistance: Create technical content and proposals to address customer requirements effectively..
Monitor industry trends and competitor technologies to maintain a competitive edge.
Build trust and ensure customer satisfaction throughout the process