דרושים » מחשבים ורשתות » Production Support & Integration Engineer

We are looking for a Senior VoIP System Architect to join our Defense Solutions System Engineering team, working on large-scale, complex and mission-critical communication systems.

In this role, you will lead the design and integration of advanced VoIP solutions in highly secured environments, working closely with customers and cross-functional teams across the full project lifecycle.

Key Responsibilities
Lead end-to-end technical ownership of projects, working directly with internal and external stakeholders
Design and integrate our VoIP solutions with customer environments and 3rd-party systems
Define system requirements based on customer needs and translate them into R&D deliverables
Oversee solution design, integration, acceptance testing (ATP), and deployment into customer networks
Support troubleshooting of complex, multidisciplinary systems together with Professional Services teams
Collaborating with cross-functional teams throughout the project lifecycle
Analyze system performance and recommend improvements
Stay up to date with our solutions to support future expansions and upsell opportunities

We are looking for a highly technical and operationally driven Tier 3 Integration & Support Engineer to join our Operations department. This role serves as the highest escalation level for complex technical issues involving autonomous drone systems, software platforms, networking, integrations and operational workflows.

The ideal candidate combines strong analytical and troubleshooting capabilities with hands-on system integration experience and cross-functional collaboration skills. You will work closely with Operations and R&D to ensure reliable system performance and successful customer operations.

Responsibilities
Serve as Tier 3 escalation point for complex technical and operational issues.
Investigate and resolve advanced software, hardware, networking and integration problems.
Perform root cause analysis (RCA) and lead issue resolution processes.
Support mission-critical operational incidents and system recovery activities.
System Integration & Deployment

Support integration of systems with customer environments and third-party platforms.
Configure, validate, and troubleshoot system interfaces, APIs, networking and operational workflows.
Participate in deployment planning, testing, commissioning and operational acceptance activities.
Collaborate with field teams during installations, upgrades and live demonstration.
Operational Excellence

Monitor system performance trends and identify proactive improvement opportunities.
Develop troubleshooting procedures, operational playbooks and technical documentation.
Improve support methodologies, escalation flows and operational tools.
Contribute to automation and optimization initiatives.
Cross-Functional Collaboration

Work closely with R&D and Product teams to reproduce, analyze and resolve defects.
Provide technical feedback from operational environments to internal stakeholders.
Support knowledge transfer and mentoring for Tier 1 and Tier 2 support teams.
Participate in operational readiness and continuous improvement initiatives