We are looking for a Senior Applications Specialist to join the Business Applications team.
The role focuses primarily on the ongoing management and continuous improvement of existing systems and the implementation of new business applications under the roles responsibility.
The Senior Business Applications Specialist will manage application-related projects from requirements gathering and planning through implementation, testing, deployment, and post-go-live activities, while working closely with business stakeholders, internal IT teams, and external vendors.
The role will also be responsible for the ongoing management of assigned business applications, including enhancements, change requests, configuration, vendor coordination, releases, user adoption, and support.
Application support will be provided for the systems under the roles responsibility, with the goal of ensuring effective system usage, resolving operational issues, and identifying opportunities for improvement.
As the role develops, the Senior Applications Specialist will gradually take broader ownership of applications and projects, independently leading initiatives and serving as the main Business Applications point of contact for assigned systems and business areas.
Responsibilities:
Own and manage assigned business applications throughout their lifecycle, ensuring they continue to meet business and operational needs.
Coordinate and manage the full project lifecycle, including business requirements, scope definition, planning, stakeholder alignment, testing, implementation, go-live, and post-implementation follow-up.
Manage system enhancements, configuration changes, change requests, releases, and ongoing application improvements.
Work closely with business stakeholders to understand business processes, identify needs, define requirements, and translate them into application solutions.
Provide application support and user guidance, including troubleshooting issues and coordinating resolution with relevant internal teams or external vendors.
Manage and coordinate external application vendors, including requirements, open items, deliverables, timelines, issue resolution, and implementation activities.
Support testing activities, including system testing, User Acceptance Testing (UAT), defect follow-up, and validation of new functionality.
Prepare and maintain system documentation, processes, user guides, project materials, and training materials.
Support system adoption and implementation activities, including user communication, training, change management, and go-live support.
Monitor project and application-related tasks, dependencies, risks, timelines, and action items, and provide clear status updates to relevant stakeholders.
Participate in cross-organizational technology initiatives and Business Applications projects.
Support departmental and OCIO-related activities when required, including information gathering, coordination, reporting, and preparation of management materials.

Reports to: IT & IS Manager Department: IT & IS Position Summary We are looking for an experienced , hands-on IT professional to join the IT team, support and execute ACS's global IT infrastructure, ensuring secure, reliable, and efficient technology services across the organization. The role includes responsibility for IT infrastructure, Microsoft 365, cloud services, cybersecurity, business applications, end-user support, and participation in cross-functional IT and digital transformation projects. Primary Duties & Responsibilities · Execute and maintain the company's global IT infrastructure, servers, networks, cloud services, and Microsoft 365 environment. · Provide Tier 2/3 technical support to employees worldwide by responding to IT service requests, troubleshooting hardware, software, network, and system issues, and ensuring timely resolution. · Own and execute end-user IT service requests (tickets), including help desk operations and daily end-user support to ensure a smooth user experience. · Support employee onboarding and offboarding, including user account management, device provisioning, and access permissions. · Administer user accounts, endpoint devices, security policies, backups, and disaster recovery solutions. · Maintain and support business applications, including ERP, CRM, HR systems, and collaboration platforms. · Implement cybersecurity controls and monitor compliance with company security policies. · Lead or participate in IT infrastructure, cloud, automation, and digital transformation projects. · Work closely with external vendors and service providers. · Collaborate closely with the Senior IT Administrator , sharing knowledge, coordinating day-to-day operational activities, and providing mutual backup to ensure continuous IT support. · Prepare and maintain technical documentation, IT procedures, and system configurations.

We are looking for an AI & Automation Specialist to join our IT department and drive the practical adoption of AI tools across the organization, alongside ongoing support of our ERP system (Priority) and automation processes. This is a hands-on role for someone early in their career who wants to grow into enterprise AI, working under the guidance of the IT Director.

We are looking for an ambitious, detail-oriented problem solver to join our Customer Support team.

This is an opportunity to build deep product expertise and develop your career in one of Israels most thriving high-tech companies. You will begin by completing a thorough onboarding program and mastering the foundations of customer support . You will then spend your day solving real customer problems, learning a complex product, and helping businesses get the most out of Connecteam.

This is a fast-paced, high-volume environment with high standards. We are looking for someone who enjoys difficult challenges, learns quickly, notices the small details, and is willing to keep investigating until a problem is properly understood and resolved.

Over time, strong performers may take ownership of a product or operational domain, deepen the teams knowledge, train others, work with Product and R&D, and contribute to processes, tools, data, AI, and automation initiatives. Broader responsibility is earned through strong performance and mastery of the core role.



Key Responsibilities
Provide fast, high-quality support primarily through live chat, as well as email and occasional Zoom calls
Learn product in depth and guide customers according to their business needs
Investigate customer issues systematically, challenge initial assumptions, and take ownership through resolution
Manage a high volume of customer conversations while maintaining accuracy, empathy, and a high-quality experience
Educate customers on best practices and help them use more effectively
Identify recurring customer friction, product gaps, and opportunities to improve customer adoption or expand their use
Work with Product, R&D, and other teams to move complex issues forward and translate technical findings into clear explanations
Strengthen the teams knowledge by improving documentation, training materials, processes, and communication around product updates
Use data, technology, AI, and other tools to investigate problems and improve how the team works
As you develop in the role, take ownership of a product or operational domain and become a trusted point of knowledge for the wider team
The position includes occasional evening shifts, as well as Fridays and holidays on a rotation with the rest of the team.

We are constantly growing and are excited to share that we are looking for an It Specialist to join our fantastic team!

What you'll be doing?
Diagnose and resolve IT technical issues involving internet connectivity, Servers issues (VM and cloud), email clients, VPN, and various operating systems.
Leverage AI tools and assistants to streamline support workflows, automate routine tasks, and improve troubleshooting efficiency.
Monitor and resolve customer incidents, ensuring accurate classification and timely updates. Adhere to customer SLAs for swift service restoration. Expertly
Manage users and permissions in Active Directory, AZURE AD, G-suite, Terminal Services, and address hardware, software, and network-related issues.
Install, configure, and maintain desktops, laptops, printers, meeting rooms, and other IT equipment.
Write scripts to optimize automation across the organization.
Troubleshoot software applications and operating system issues for seamless IT operations.
Look for trends occurring in the environment, gather evidence and facts to raise these to the attention of the team, so the problem can be identified and resolved, and future recurring issues can be avoided and collaborate with other IT team members to escalate and resolve complex technical issues.
Create procedures and create new documentation for both technical and end-user roles.
Stay current with the ongoing expansion and development of the company - be aware of system information, changes, and updates.
Provide troubleshooting, diagnosing, and resolving issues while maximizing customer satisfaction.
Provide comprehensive support to our entire organization, both locally and remotely.
Collaborate with vendors to procure hardware and software solutions as needed.
Stay updated on industry trends and advancements to recommend improvements in IT systems.

We are seeking a Business Operations Manager to partner closely with the COO and executive leadership, driving strategic initiatives, cross-functional execution, and operational excellence across the organization.

This is a maternity leave replacement role, with the opportunity to continue in the position permanently for the right candidate.

Reporting directly to the COO, you will combine business operations leadership with Chief of Staff responsibilities. You will help turn company strategy into execution, lead high-impact cross-functional initiatives, improve how teams work together, and build scalable processes and systems that support rapid growth.

You will work closely with executive leadership, Product, R&D, Marketing, Studio, and Customer Experience to bridge gaps, remove friction, and turn complex, cross-functional challenges into clear plans and effective execution.



Key Responsibilities

Strategic Execution & Governance

Leadership Alignment: Partner with executive leadership to translate company strategy into actionable operational plans and department OKRs/KPIs.
Company Operating Rhythm: Support the company's operating rhythm, including leadership syncs, quarterly reviews, cross-functional standups, and strategic offsites.
Special Projects: Lead high-impact, cross-functional initiatives from inception through rollout.
Executive Advisory & Chief of Staff Support: Serve as a trusted partner to the COO and CEO, supporting executive priorities, helping drive cross-functional projects, and tracking progress on key strategic initiatives.
Process Design & Operational Excellence

Cross-Functional Workflow Optimization: Review existing handoffs between teams to identify bottlenecks, reduce cycle times, and improve operational efficiency.
Scale & Automation: Identify manual or inefficient processes across the business and implement automation, tooling, or standard operating procedures (SOPs) to improve how the organization operates at scale.
Cross-Departmental Synchronization

Parent Company Focal Point: Serve as the primary liaison and main point of contact for cross-functional communication and strategic coordination with our parent company in Italy.
Product & GTM Alignment: Connect Product/Engineering with Go-To-Market teams (Marketing, PMM, CX) to ensure smooth launches, clear messaging and enablement, and aligned feature rollouts.
Customer Journey Improvement: Work with CX to identify customer drop-off points and areas of friction, and help drive systemic improvements across the customer journey.
Metrics, Insights & Reporting

Performance Tracking: Maintain executive-level dashboards tracking core operational health metrics, cross-functional SLA adherence, and team efficiency.
Data-Driven Insights: Analyze operational performance data to identify risks, inefficiencies, and growth opportunities across the business, and turn those insights into actionable recommendations.

we are looking for a IT Support Specialist.
As a Helpdesk Technician , you will be the first point of contact for employees requiring IT support, helping ensure a seamless technology experience across the organization. You will provide hands-on support in Windows and macOS environments, manage onboarding and offboarding processes, resolve end-user issues, and maintain office technology and collaboration spaces.
This is an excellent opportunity to join a dynamic IT team and play a key role in delivering high-quality support, improving employee productivity, and ensuring reliable operation of workplace technologies and company events.
The day-to-day:
Provide first-line technical support to employees via phone, chat, email, and ticketing systems, ensuring timely resolution of incidents and service requests.
Troubleshoot and resolve hardware, software, networking, Microsoft 365, and endpoint-related issues across Windows and macOS devices.
Manage employee onboarding and offboarding, including device preparation, account provisioning, access management, and equipment collection.
Administer and support company devices using Microsoft Intune, ensuring endpoint compliance, software deployment, and lifecycle management.
Manage user accounts, permissions, and access requests through Okta, Microsoft Entra ID, and Active Directory.
Support office technologies including Crestron conference rooms, Zoom and Microsoft Teams Rooms, printers, AV systems, and other digital workplace equipment.
Provide technical support for internal company events, town halls, and employee meetings while maintaining accurate asset inventory and IT documentation.

We are looking for a hands-on, service-oriented Help Desk Technician to provide fast, effective, and friendly technical support across the organization.
In this role, youll be the first point of contact for IT support, helping employees resolve day-to-day technical issues while delivering a great user experience.
An excellent Help Desk Technician combines strong technical knowledge with clear communication, patience,
and a genuine desire to help. Were looking for someone who takes ownership, thinks proactively, and isnt afraid to go the extra mile to solve problems.
About Us:
What's new? EVERYTHING!
We enable enterprises to unlock the full potential of voice. From traditional calling to next-generation conversational AI, we transform communication into a powerful, strategic differentiator.
With proven voice leadership and advanced AI capabilities, we help global organizations deploy voice solutions that work reliably at scale, integrate seamlessly with existing systems, and deliver measurable business impact.
Fueled by a culture built on innovation, collaboration, and trust, we don't just push boundaries - we break them.
We turn the unimaginable into real, scalable solutions that keep organizations ahead, connected, and ready for whatever comes next.
Your mission:
Provide first-line technical support for end users (on-site, phone, and remote).
Diagnose and resolve basic hardware, software, and system issues.
Support laptops, workstations, peripherals, and office equipment.
Manage user accounts, permissions, and access using Active Directory.
Support and troubleshoot Microsoft Office 365 applications.
Install, configure, repair, replace, and reinstall hardware components as needed.
Identify and address both software and hardware issues, including antivirus-related topics.
Document issues, solutions, and procedures clearly.
Deliver service with a customer-first mindset, suggesting alternative solutions when appropriate and taking ownership.

we are looking for a End-User Computing Specialist
As a specialist, you'll have deep-dive hands-on experience with all matters related to End User Computing technologies. The specialist will lead EUC projects at a variety of organizations while delivering an end to end professional services (planning, installation, configuration, administration, and maintenance). As part of the specialist role, you'll be managing queries and issues escalated from customers.
Responsibilities:
Plan and architect EUC solutions from the infrastructure level to the end-user device level
Integrate best practices, evolving technologies, and EUC platforms such as VDI, Terminal, DAAS workspaces, and overall Enterprise Mobility
Create High & Low-level design documents, including procedures documentation
Installation and configuration of EUC solutions as part of the project scope
Build work plans, setting deadlines for various projects, and lead them to execution
Testing new technologies, finding the appropriate use cases with the customer base, and leading POC activities
Keep up to date with EUC solutions using documentation and LAB tests, and maintain required certifications
Provide effective technical support and fault resolution with timely feedback to customers, adhering to Service Level Agreements
Provide maintenance activities as part of a scheduled maintenance window during business hours and non-business hours if required
Take ownership of patching and upgrade projects for EUC environments in various organizations