We're looking for a Production Operations Engineer to join our fast-growing company at a breakthrough stage, as we build our dream team with the most passionate and professional people in the industry. Our team thinks differently and quickly, delivering high-quality, innovative solutions with the latest technologies - and we never forget to enjoy the ride along the way!
This is a role for someone who owns production stability end to end and knows that the best fixes often happen through other people. You won't be the one writing every manifest or resolving every incident yourself - you'll be the one who sees what production needs, sets the direction, and makes sure R&D teams follow through.
What You'll Be Doing:
Owning production stability: Act as the go-to person for the health of our production environments, proactively identifying risks before they become incidents.
Owning the incident process: Make sure incidents are properly tracked, follow-ups are driven to completion, and R&D teams write and own their postmortems - turning lessons into lasting improvements rather than letting them slip.
Driving change across R&D: Partner with engineering teams to define the reliability and operational improvements production needs, and make sure they get prioritized and implemented.
Raising the operational bar: Champion production-readiness standards, define SLOs and error budgets, and build a culture where teams own the reliability of what they ship.
Connecting the dots: Communicate clearly with stakeholders across R&D and leadership, translating between technical detail and business impact.