Required Technical Account Manager
Data has never been more valuable and vulnerable. As cybercriminals become more sophisticated and regulations more strict, organizations struggle to answer one key question: Is my data safe?"
We see the world of cybersecurity differently. Instead of chasing threats, we believe the most practical approach is protecting data from the inside out. Weve built the industrys first fully autonomous Data Security Platform to help our customers dramatically reduce risk with minimal human effort.
We move fast. Were an ultra-collaborative company with brilliant people who care deeply about the details. Together, were solving interesting and complex puzzles to keep the worlds data safe.
We work in a flexible, hybrid model, so you can choose the home-office balance that works best for you.
Technical Account Managers are the primary contact for our customers and the first line of defense for data. All employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive on-going value and support to our customers. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills.
Responsibilities:
Ensure customer success and value of our solution during the post-sales customer lifecycle.
Lead onboarding, adoption, enablement, and operationalization of our solutions.
Serve as the primary point of contact and technical advisor for assigned customers.
Drive measurable customer outcomes from our solutions.
Conduct regular customer success reviews, Quarterly Business Reviews (QBRs), and risk assessments.
Build strong relationships with customers stakeholders, security teams, platform owners, and executive leadership.
Work in strong cooperation with our Sales, Professional Services, Support, and Product teams to ensure customer success.
Proactively identify adoption gaps, technical risks, and customer health issues, and drive remediation plans.
Maintain deep expertise in our technologies, security trends, cloud platforms, and AI-related security challenges.
Requirements: 4+ years in Technical Account Management, Customer Success, Professional Services, Security Consulting, or a similar customer-facing technical role.
Ability to communicate on day to day work related issues in English
Experience working with enterprise IT, security, cloud, data protection, identity, governance, or related technologies.
Strong understanding of Windows, Microsoft 365, Azure, AWS, networking, and enterprise IT environments.
Ability to build credibility with both technical and executive stakeholders.
Excellent communication, presentation, and customer relationship management skills.
Ability to manage multiple customers simultaneously while prioritizing and managing time effectively.
Self-starter with strong ownership and accountability.
Experience delivering executive reviews, success plans, and outcome-based customer engagements.
Passion for helping customers achieve measurable business and security outcomes.
Willingness to meet customers physically and remotely.
This position is open to all candidates.