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Required Senior Analyst, Market Delivery
Job Overview:
Customer Delivery Europe is in the centre of the Europe organization and the key contact between the Divisions, Operations and Technology, Global Products & Solutions and the other business units. We are close to the markets and to our customers.
Market Delivery Managers lead end-to-end project and program management for complex customer onboarding journeys, ensuring seamless integration from business impact to technical execution. They act as strategic consultants and technology relationship managers, guiding customers through operational changes, resolving technical issues, and coordinating with our subject matter experts. Their role also includes supporting TAM services, driving cross-functional collaboration, and enhancing delivery performance across local markets and key accounts.
Role:
Deliver standard projects and/or products flawlessly with high customer satisfaction
Handle medium to large customers with standard or moderately complex project scopes.
Manage basic customer escalations and non-complex operational/technical issues with support from manager or peers.
Handle PMO roles for customers and coordinate with stakeholders.