We are looking for a proactive and detail-oriented Support Specialist to help improve the effectiveness, consistency, and quality of our global support organization.

The role will focus on support process ownership, quality reviews, operational follow-up, and continuous improvement initiatives. Working closely with support managers and team leaders, this position will help ensure that support standards are consistently applied, improvement actions are executed, and customer-facing operations continue to evolve and improve.

You will:
Own and lead end‑to‑end technical presales activities for Nexyte across assigned accounts and territories.
Act as the primary technical and solution advisor for customers throughout the sales cycle.
Lead customer engagements including solution workshops, product demonstrations, executive‑level presentations, and Proof of Concept initiatives.
Drive RFI and RFP responses, including requirements analysis, solution design, sizing, and contribution to commercial strategy.
Partner with Account Managers, Product, R&D, and Delivery teams to shape solution strategy, support sales execution, and feed field insights back into the product and GTM strategy.

We are looking for a Sr. Director Sales Engineering to lead and scale our global presales activities, acting as a strategic partner to the Sales organization and a key driver of revenue growth. This is a high-impact leadership role for an experienced professional who combines deep technical expertise, strong business acumen, and exceptional stakeholder management skills.

As a Sr. Director Sales Engineering, you will build and lead a high-performing team, shape solution strategy, and play a critical role in winning complex deals by aligning customer needs with our innovative solutions.

You will:
Lead, mentor, and scale a high-performing Sales Engineering/ Presales team, fostering a culture of excellence, accountability, and continuous development.
Act as a strategic partner to the GM Sales, supporting go-to-market strategy and driving revenue growth across key markets.
Own the end-to-end presales engagement in complex sales cycles, ensuring strong technical positioning and differentiation of Cognytes solutions.
Drive customer-centric solution design by deeply understanding customer challenges and translating them into compelling value propositions.
Lead and support high-stakes customer engagements, including executive presentations, demos, and proof of concepts (POCs).
Collaborate cross-functionally with Product, R&D, Marketing, and Delivery teams to align offerings with market needs and customer feedback.
Shape and standardize presales methodologies, tools, and best practices to improve efficiency, scalability, and win rates.
Provide market insights and competitive intelligence to influence product strategy and positioning.
Play a key role in strategic deals, supporting negotiations and ensuring technical and business alignment with customer requirements.

We are looking for a proactive and detail-oriented Support Specialist to help improve the effectiveness, consistency, and quality of our global support organization.

The role will focus on support process ownership, quality reviews, operational follow-up, and continuous improvement initiatives. Working closely with support managers and team leaders, this position will help ensure that support standards are consistently applied, improvement actions are executed, and customer-facing operations continue to evolve and improve.

You will:
Lead complex pre-sales engagements from opportunity qualification through project award.
Design innovative solutions leveraging our intelligence analytics, SIGINT, cyber, AI, telecommunications, big data, and cloud portfolio.
Build trusted relationships with customer technical and executive stakeholders.
Lead cross-functional teams across Sales, Product Management, R&D, Project Management, and Finance.
Drive high-quality proposals, RFP/RFI responses, technical presentations, and business cases.
Present and influence decision-makers at both technical and executive levels.
Continuously expand your expertise and contribute knowledge back to the organization.

We're looking for a hands-on Senior Solution Architect to lead our Pre-Sales and Proof-of-Concept work. You'll be the technical authority prospects trust when they're deciding whether to bet their most critical workloads on us and you'll thrive on the pace and ownership that come with a fast-growing company.

Key Responsibilities
Win the technical case. Partner with our sales organization to demonstrate our value to prospects and drive adoption. You'll own the "technical win" on every opportunity you touch.
Get prospects to production. Provide technical review and recommendations for deploying us in production environments, and help prospects set up, tune, and benchmark the database during Proof-of-Concept phases.
Build and document solutions. Design our solutions and capture them in clear documentation - including integration guides and benchmarks of third-party tools working alongside our products.
Teach the technology. Develop training materials for our customers, and create and deliver training that helps users get the most out of the platform.
Connect the dots. Collaborate closely with other Solution Architects, and act as the bridge between customers and our product management and engineering teams - carrying real-world feedback back to the people building the product.

we are looking for a AI & API Security - Sales Lead.
We are building this into a fast-growth business line. You will lead Upstream's AI & API Security business globally - the number, the sales strategy, and the execution. This is a builder's role, and you will define and lead the sales motion, work closely with our regional sales leaders, marketing, product, and CSM teams, close the first flagship logos yourself, and then scale it through our global sales organization.
This role is full-time and is based in Herzliya, Israel.
Responsibilities:
Lead the AI & API Security business - carry a global revenue target, and own pipeline, forecast, and pricing for the line of business.
Build and lead the AI & API Security sales motion - define ICP, segmentation, packaging, and the sales playbook, in partnership with regional sales leaders, product, marketing, CSM, and cyber services.
Sell directly - personally lead strategic enterprise outreach end to end, from first meeting through technical validation, solution review, procurement, and close.
Enable the global sales teams - arm regional sellers in North America, EMEA and APAC with training, playbooks, and deal support so AI & API Security scales beyond your own quota. Support the sellers in every stage of the deal and push for closing the deals.
Act as the subject matter expert of the offering - run discovery, architecture discussions, demos, and POVs; represent Upstream at customer executive briefings, industry events, and analyst conversations.

The Solution Engineer will be the primary technical sales resource for our regional sales team and will assist in identifying customer challenges and driving technical alignment between customer needs and the solutions. You will serve as a product and industry expert, effectively describing and demonstrating our solution as well as promoting our vision and approach. You will be a trusted point of contact for our customers while advancing the sales process.

At the same time, you will be a liaison to the engineering team to drive the direction of the product. The ideal candidate will have previous work experience as a member of a corporate sales team and a career track record of supporting large and complex enterprise sales.

What You Will be Doing

Work with the sales team as well as partners to drive Enterprise business
Manage customer requirements, expectations, and solution buy-in
Build customers confidence and awareness in our products/solutions
Manage, deliver, and present detailed responses to industry RFPs
Train and certify resellers and partners
Present at Conferences and Seminars
Support proof of concepts, implementations and installs as needed to successfully satisfy customer requirements