As a Senior Customer Success Manager, you will be responsible for nurturing and growing relationships with core customers worldwide and working with internal teams to ensure the best possible customer experience.

This position requires flexibility with a mix of business, operational, analytical, and support tasks.

Responsibilities:
Manage relationships with key customers through all lifecycle stages (from initial onboarding to existing partnerships) across the world and in multiple time zones.
Build long-term relationships with customers to ensure retention and develop new business opportunities.
Identify customer pain points and work closely with internal teams (business, ops, product, R&D) to prioritize solutions and improve the overall customer experience.
Monitor customer activity and prepare reports/analytics to take a proactive role in reaching and exceeding business KPIs.
Help define and manage various internal processes required to ensure the best possible experience for our customers.

As the Director of Customer Success, you will lead our efforts in supporting customers as they transition from sales prospects to active, successful users of our company products. You will oversee customer deployments, manage long-term relationships, and ensure clients derive optimal value from our solutions.
Working closely with both internal and external stakeholders, you will drive project execution and customer satisfaction. This is a high-impact, customer-facing role requiring exceptional communication skills, an analytical mindset, and a passion for navigating entrepreneurial healthcare environments.
Location: UK - Remote / IL - Hybrid
Travel: Up to 25%
In your role as Director of Customer Success at our company, you will:
Team Leadership: Lead and manage the Customer Success team, providing guidance, mentorship, and support to ensure high performance and professional growth.
Strategy & Execution: Own and drive the customer success strategy end-to-end, ensuring alignment with company objectives and customer needs.
Trusted Advisory: Build strong relationships with customers, serving as a trusted advisor and ensuring successful adoption and ongoing value realization from the companys solutions.
Process Optimization: Drive continuous improvement of customer success workflows, methodologies, and KPIs to optimize customer experience, retention, and operational efficiency.
Cross-Functional Collaboration: Partner closely with support, product development, sales, and implementation teams to address customer needs, manage escalations, and influence product direction.
Health & Retention Metrics: Monitor customer health metrics, proactively identify risks and opportunities, and lead action plans to improve customer engagement, retention, and growth.
Strategic Engagement: Lead business reviews (QBRs), success planning, and executive-level communications with enterprise healthcare clients.
Compliance: Ensure all customer success activities comply with relevant healthcare industry standards and data security requirements.

We're looking for an experienced, business-oriented CSM Team Lead to lead our Customer Success team and help our customers maximize the value .

This role combines team leadership with commercial ownership, focusing on customer retention, product adoption, expansion, and revenue growth. You'll be responsible for coaching the team, strengthening customer relationships, reducing churn, and driving business outcomes while working closely with Sales, Product, and Technical Support.

What youll do:

Lead, mentor, and develop a team of Customer Success Managers.
Drive customer adoption, retention, and long-term customer success.
Build strong relationships with Israeli customers and act as the primary escalation point when needed.
Identify upsell and cross-sell opportunities to increase customer value and company revenue.
Develop strategies to reduce churn and improve customer health.
Monitor team performance and Customer Success KPIs, ensuring continuous improvement.
Collaborate closely with Sales, Product, Marketing, and Technical Support to deliver an outstanding customer experience.
Coach team members through regular feedback, training, and professional development.
Improve Customer Success processes, playbooks, and best practices.

Being in Customer Success means showing up for freelancers who build their livelihoods on our company. From onboarding specialists to strategic account managers, we're looking for those who combine genuine care with business instinct and find it highly satisfying to watch someone else win. So if you take client success personally, the company Customer Success team might be for you.
we are looking for a Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting our companys sellers to leverage the platform to gain business growth and success.
The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills.
What am I going to do?
Onboard high-value customers with a full demo
Build and maintain strong, long-lasting customer relationships
Increase retention and growth of our companys most valuable customers
Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
Identify business opportunities with customers and generate outstanding customer business experience to improve retention
Be a trusted partner for the customers on the use-case and product functionality to enhance their performance and growth
Conduct presentations to educate our customers with best practices to utilize business opportunities and product functionalities
Provide strategic advice to our customers to increase their loyalty to our company.
Utilize AI tools to gain further customer insights

We are looking for a Customer Success Manager to join our TLV team!
Our Customer Success Managers are the face of our company to our clients. Your goal is to learn as much as possible about our customers' needs and their business workflow. As a Customer Success Manager (CSM) for our Scale team, you will be expected to deliver value and ROI to a high-volume portfolio of our customers. Unlike a traditional relationship-led CSM role, this position runs on a structured, task-driven operating model: your day-to-day is organized around system-generated tasks, each following a defined playbook and SLA. You'll be expected to work this queue reliably and consistently across dozens of accounts at once, coordinating with Account Managers and other internal resources as needed, and hitting defined call-quality and productivity KPIs.
Working days are Monday-Friday, with in-office presence required three days per week at our TLV office.
Responsibilities:
Commercial responsibility for renewing and expanding your book of business
Work a queue of system-generated tasks, following the defined playbook and SLA for each
Own the renewal process end-to-end starting 6 months out: reviewing account health and usage, following a structured outreach cadence, and escalating on schedule when a renewal stalls
Drive adoption, manage risk, and identify growth opportunities across your portfolio, coordinating with Account Managers and other internal resources as needed
Analyze account-level data and portfolio-level trends to prioritize your queue by risk, renewal timing, and growth potential
Educate clients on how to best use our company's platform, aka "best practices"
Lead value-driven conversations with customers across calls and one-on-one demos
Maintain accurate, up-to-date records of account status, sentiment, and task progress in Salesforce
Demonstrate continuous value of our company's solutions by keeping high retention rates across your book.

We are looking for a Senior Customer Success Manager to lead strategic customer relationships, drive product adoption, and maximize customer value.

This role works closely with key customers and internal teams to create long-term partnerships and exceptional customer experiences.

What youll do:

Manage a portfolio of strategic and high-value customers
Lead onboarding, adoption, retention, and growth processes
Build trusted relationships with stakeholders and decision makers
Identify upsell and expansion opportunities
Conduct strategic customer meetings and business reviews
Work closely with Product, Sales, Support, and R&D teams
Represent the voice of the customer internally
Improve Customer Success processes and methodologies
Drive high customer satisfaction and retention

We are seeking a highly motivated and customer-focused Technical Customer Success Manager (TCSM) to serve as a trusted advisor for our cyber security customers. This role combines deep technical expertise with strategic customer engagement, ensuring customers maximize the value of their security investments while achieving their business objectives.
Key Responsibilities
Customer Success & Strategic Advisory
Serve as the primary post-sales technical advisor and trusted partner for assigned customers.
Develop strong relationships with customer stakeholders, including security teams, IT leadership, and executive sponsors.
Translate technical challenges and security risks into business-focused recommendations and outcomes.
Drive customer adoption, engagement, and long-term success through strategic account planning.
Lead customer success reviews, executive business reviews, and ongoing strategic discussions.
Technical Leadership
Provide expertise in endpoint security technologies, cyber security best practices, and security operations.
Own the customer onboarding experience post-sale, driving structured deployment plans that accelerate time-to-value. Partner with Professional Services and Support to ensure smooth rollouts across diverse endpoint environments, minimizing risk and maximizing early adoption milestones.
Guide customers through deployments, integrations, configuration optimization, and adoption initiatives.
Analyze customer environments and provide data-driven recommendations to improve security posture and product utilization.
Design and deliver enablement programs tailored to customer security teams - including workshops, product training sessions, and guided best-practice reviews - ensuring customers build internal competency and maximize platform utilization independently.
Leverage our company's threat intelligence capabilities to provide customers with contextually relevant security guidance - translating global threat data into actionable recommendations specific to their endpoint environment.
Maintain awareness of product roadmap developments and communicate upcoming capabilities to customers in ways that align with their security strategy and drive continued investment.
Collaborate with Support, Engineering, Product Management, and Sales to resolve complex customer issues.
Escalation & Problem Resolution
Own and drive resolution of critical customer escalations from identification through closure.
Act as the customer advocate internally, ensuring timely communication and accountability across teams.
Proactively identify risks to customer satisfaction and develop mitigation plans.
Demonstrate strong analytical and problem-solving skills when navigating technical and business challenges.

The Publisher Success Manager will be an integral part of the Publisher Success team and will work closely with some of the company's key clients and partners.

In this role, you will be responsible for providing top-tier service to publishers, ensuring retention, and driving growth in their monetization performance. You will assist team members and managers in delivering data-driven insights and operational excellence while collaborating with cross-functional teams to optimize results.

This is an exciting opportunity to join a leading tech company, work with major digital publishers, and grow within a fast-paced, data-driven environment.

Main Responsibilities:
Manage and nurture relationships with publishers, ensuring long-term partnerships and client satisfaction.
Provide ongoing support to our publisher accounts, ensuring smooth daily operations and a high level of service.
Monitor and analyze reports to track performance, identify trends, and provide actionable insights to the team and management.
Assist in managing publisher-related tasks and operations, ensuring efficiency and accuracy in execution.
Facilitate cross-team collaboration, coordinating between departments such as Tech, Product, and Sales to optimize publisher success.
Develop a strong understanding of the Adtech industry, with a focus on ad revenue generation publisher monetization and digital advertising strategies.

Required Principal Customer Success Manager, Security, Cloud (English, Hebrew)
About the job
As a Customer Success Manager (CSM), you will complement the industry leading expertise, innovation and capabilities delivered through our Customer Solutions products and services to drive maximum business value aligned with customer business goals and objectives. You will lead and manage value attainment for customers through engagement management, focusing on the program design, management, and ongoing monitoring of delivery outcomes for customers. You will work closely with a portfolio of customers to drive adoption and engagement while identifying opportunities to further realize value within the Security domain and the wider Cloud portfolio of solutions.
Responsibilities
Serve as the customers trusted advisor, providing subject matter expertise to drive product adoption aligned with customers and operational objectives.
Act as the day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and serve as the lead in a critical issue management role when necessary.
Develop outcomes-focused project plans and lead all phases of the post-sales customer journey from onboarding, adoption, to renewal, and maintain and update existing customer success metrics and databases.
Orchestrate relationships across internal cross-functional business partners (e.g., Sales, Engineering, and Renewals) to deliver customer outcomes, mitigate risk, and position cross-promotion opportunities for expansion.
Build operational and executive business reviews to executives, and also partner with customers and vendors to develop success plans to achieve their business objectives.

we are looking for a Customer Success Enginee.
As a Customer Success Engineer (CSE), you will own the full post-sales journey for a portfolio of enterprise customers, from onboarding to renewal and expansion. Acting as a trusted technical advisor, you'll ensure our clients achieve measurable outcomes with Security's solutions, foster long-term partnerships, and identify opportunities for growth.
You will work cross-functionally with Sales, Support, Engineering, Product, and Marketing to deliver exceptional customer experiences, influence product strategy, and ensure we continuously exceed client expectations.
WHAT YOU'LL DO:
Onboard and Implement: Lead seamless onboarding experiences and technical implementation plans tailored to each client's environment.
Drive Adoption & Value: Partner with customers to define success metrics, ensure adoption, and deliver measurable business outcomes.
Account Strategy: Own strategic account plans for a portfolio of enterprise customers, fostering long-term partnerships and aligning capabilities to customer objectives.
Retention & Growth: Maintain high retention rates by proactively addressing risks, and drive expansion ARR through upsell and cross-sell opportunities.
Executive Engagement: Build and maintain relationships with executive stakeholders, conducting business reviews to showcase ROI.
Pre-Sales Collaboration: Partner with Sales on solution alignment during the pre-sales process for assigned accounts.
Customer Advocacy: Serve as the customer's voice within , providing actionable feedback to influence product enhancements.
Cross-Functional Partnership: Collaborate closely with internal teams to deliver timely solutions to complex client needs.