Through innovative technology and AI-driven solutions, our company is reshaping the eyewear industry and delivering a seamless, personalized shopping experience. We ensure quality, affordability, and efficiency by controlling the full supply chain, from product design and manufacturing to optical lens production and digital experience.
Our Customer Experience team is looking for an experienced & driven CX Technical Project Manager. This position will report to the VP of Customer Experience.
What Youll Do:
Own, manage, and optimize the CX tech stack, tools, and platforms.
Build, improve, and maintain CX workflows, processes, and SOPs.
Monitor operational backlogs, bugs, and ongoing technical tasks.
Design and implement tools to improve CX speed, quality, and efficiency.
Maintain dashboards, reports, and performance analytics to support business decisions.
Lead A/B testing initiatives across all support channels and deliver insights to leadership.
Manage onboarding/offboarding of CX systems and ensure smooth platform operations.
Handle DSR processes, vendor invoices, and operational tracking.
Analyze CX performance, forecasting, and interaction volumes across channels.
Maintain IVR systems and support global support-site operations.
Collaborate with Product and leadership teams on CX roadmap initiatives.
Continuously identify and remove operational bottlenecks to improve customer experience.

Were looking for an Operations Analyst to join our growing team , a fast-paced travel-tech startup transforming the way the travel industry operates through cutting-edge technology.
In this role, you'll be at the heart of our operations, ensuring that processes run smoothly, efficiently, and are continuously optimized. Youll work closely on our flag product, taking ownership of daily operations, data integrity, and customer health. Your responsibilities will include business analysis, identifying growth opportunities, and driving operational excellence.
This role is perfect for someone analytical, curious, and passionate about making an impact across multiple domains of the business. The position is based in Tel Aviv and Rehovot.
What You'll Do:
Monitor and maintain daily operations of our flagship product, ensuring all data-related tasks are completed accurately and on time.
Conduct customer and data investigations to uncover insights, optimize performance, and identify areas for improvement.
Perform customer health checks and develop strategies to maximize client satisfaction and engagement.
Analyze business processes and identify opportunities for operational improvements and efficiencies.
Implement standards and workflows to streamline operations and support company scale-up.
Collaborate with cross-functional teams to improve product flows and resolve operational challenges creatively.
Provide reports on operational performance and suggest actionable improvements.
Contribute to data structure integration and maintain high-quality data standards.

We are seeking a Data Analyst to drive data-informed decision-making and unlock insights that directly fuel our growth. Your mission will be to ensure smooth operations, optimize processes, and maximize efficiency across the organization. As our Data Analyst, you will work with large-scale datasets to identify trends and generate strategic insights. You will collaborate with cross-company teams to ensure the smooth maintenance and daily operations of our flagship product, while driving business analysis and identifying growth opportunities.
Every team member is a versatile contributor, shaping the product from user experience to development, and you will play the same integral role. We value passion for building products end-to-end, across UX, design, testing, and deployment, while always keeping the user experience at the center.
Responsibilities:
Analyze data in our flagship product to uncover trends and deliver actionable insights.
Build and maintain BI dashboards and reports for decision-making.
Design efficient processes and standards for streamlined operations.
Translate business questions into clear, measurable analyses.
Ensure data quality through risk evaluation and QA practices.
Monitor operational performance and recommend improvements.
Integrate and manage data structures to support growth and scalability.

Are you a versatile MIS Developer experienced in NetSuite ERP development, system integrations, and automation?
Join our Corporate Applications team , where youll help scale our core financial systems by building customized NetSuite solutions, integrating cutting-edge iPaaS workflows, and driving process automation across the organization.
Job responsibilities
Designing, developing, and maintaining NetSuite customizations - including SuiteScripts (2.x), SuiteFlows, and advanced PDF templates.
Building integrations between NetSuite and other business systems using Workato, ensuring reliable data flow and automation.

Implementing end-to-end automation across Finance, Procurement, Legal and other teams by leveraging APIs, iPaaS recipes, and custom scripts.

Analyzing and optimizing business processes to identify opportunities for system-driven improvements and efficiency gains.
Developing and deploying AI-based automations and tools to improve process efficiency, anomaly detection, and predictive insights across financial and operational workflows

Contributing to system governance by maintaining data integrity, security, and audit readiness across integrations.

We're looking for a builder to design and own the technical backbone of our go-to-market engine. By combining AI, automation, data, and modern business systems, you'll build the infrastructure that enables our commercial teams to scale faster.
This isn't a role focused on maintaining existing tools or pulling reports. You'll create new workflows, integrations, AI-powered automations, and internal products that have a direct impact on revenue and the way our business operates.
Working across Operations, Sales, Marketing, Customer Success, Product, and Engineering, you'll solve complex business problems through technology and build the systems that power Lema's next stage of growth.
What you'll do:
Own and evolve our GTM technology stack
Build AI workflows, automations, and internal tools
Design integrations across HubSpot, product data, and third-party platforms
Build the infrastructure that helps our commercial teams move faster and operate more efficiently
Manage and optimize CRM and revenue systems
Build dashboards, reporting, and revenue insights
Partner with Sales, Marketing, Customer Success, Product, and Engineering to eliminate operational bottlenecks and scale our GTM motion

We are currently looking for an MES Expert (m/f/d) to join our talented Opcenter services team in Israel.
In this role you will be responsible for designing, developing, implementing, and supporting our MES Product, Opcenter. You will have the opportunity to work on some of the largest MES projects in the region, often within regulated environments.
We are happy to train you up in our market-leading MES product.
A security classification is required for this position. Candidates with a valid, existing security classification are preferred.
This role can be based Airport City, Israel. Hybrid working is available, but you must be willing to travel to our customer sites.
How will you shape the world of tomorrow? Digitally and with a future-oriented mindset!
Participate in large MES implementation projects for the Israeli customers
Understand the goals of the project workstream to which you are assigned, the breakdown of project tasks, and be able to explain the workstreams' relationship to the overall solution
Configuration and implementation of end-to-end MES solutions
Testing, data migration, production, and postproduction support
Support knowledge transfer (deliver training courses, user guides, coaching of MES key users)
Support the documentation and development of standard methodoloies and the further development of our knowledge base
Ensure solution implementation with special consideration of the surrounding MES and ERP landscape as well as production/quality processes
Acting as part of a Consulting Services team, work productively with Consultants, Architects, Project Managers, and other internal & external interfaces to ensure that the customer succeeds in their objectives
Be a technical trusted advisor to a customer and implement customer requirements to introduce or further develop innovative and integrated MES solutions in production, quality, and compliance management

we are looking for a Engineering Team Lead.
Responsibilities:
Manage a team of 5 engineers.
Design, implement, and validate robust backoffice platform, complex business workflows, and testing infrastructure using TypeScript across React and Node.js.
Provide technical guidance, architecture mentorship, and code reviews to team members.
Collaborate with customers and internal stakeholders to transform complex banking workflows and ambiguous operational needs into clear, actionable functional specifications.
Work with the team to establish and promote high standards for code quality, developer experience, and engineering excellence.
Troubleshoot and resolve system issues, ensuring solutions are delivered effectively both independently and as part of a team.

Were looking for a BI & Data Engineering Team Lead to join our BI team and take end-to-end ownership of high-impact analytics foundations while mentoring a team of 4-6 talented BI Data Engineers. This role sits at the core of how measures success, makes decisions, and scales-turning raw data into trusted, business-critical insights used across Product, GTM, and Finance.

In this role, you'll combine people leadership with hands-on technical depth (roughly 30% of your time), owning the roadmap, architecture, and delivery of BI platform. Youll shape how AI and agentic workflows transform the way BI is built and consumed, helping raise the bar for analytics engineering across the company.

Hands-on experience using GenAI to improve analytics engineering workflows, automate development processes, and increase delivery speed is a must for this role.

This role is based in Tel Aviv. We work in a hybrid model, with 3 days a week in the office.

This might be for you if:

You enjoy owning data foundations end to end - from raw data to semantic layers while leading and growing people
You like turning ambiguous business questions into clear, governed metrics and scalable data models
You care about data quality, performance, and trust at scale, as well as optimization and FinOps practices
You enjoy mentoring, setting technical standards, and leading by example with a hands-on approach (~30%)
You actively leverage AI tools and agentic automations to improve development speed, analytical accuracy, and metric governance

We are looking for an experienced Integration Engineer to join our MIS Platform Team and own Workato as a core automation and integration platform. This individual contributor role combines hands-on building with platform ownership, complex integration architecture, governance, and enablement of MIS teams. You will partner with technical and business stakeholders to create scalable, reliable, and efficient cross-company workflows.
Job responsibilities
Own Workato as a core MIS platform, driving architecture, standards, governance, reliability, and continuous improvement.
Design, build, and maintain complex integrations and automations using Workato and modern iPaaS and AI-driven platforms.
Configure and maintain Workato integrations across enterprise systems (Legal, Product, Finance, Procurement, GTM, etc.).
Partner with MIS teams and builders to design cross-company integrations and improve existing recipes and processes.
Build monitoring, logging, testing, version control, release, and error-handling mechanisms for reliable operations.
Integrate with internal and external systems using REST APIs, webhooks, OAuth, SAML, JWT, API keys, and service accounts.
Produce high-quality documentation, including architecture diagrams, data flows, technical specifications, runbooks, and platform guidelines.
Translate business needs into scalable solutions, guide best practices, troubleshoot issues, and influence efficient designs.

Were looking for a Data Engineer to join our company. This is a hands-on, cross-functional role focused on owning and improving our data quality, pipeline reliability, and modeling infrastructure. Youll be responsible for managing and optimizing our DBT models, ETL processes, and data connectors - and will work closely with product, operations, and engineering teams to ensure data is accurate, consistent, and accessible.

You should be someone who thrives on autonomy, takes pride in clean and scalable solutions, and enjoys helping others get the data they need.

In this role you will
Architect our entire DBT project and data warehouse structure completely from scratch-a rare, high-impact opportunity
Lead data modeling efforts: Translating business needs into scalable, reliable data models
Build and monitor data pipelines and connectors from various internal and external systems
Ensure high standards of data quality, consistency, and documentation
Collaborate with engineering, product, and operations teams to understand needs and build data solutions
Proactively detect data issues and work to resolve them
Help define and improve internal data best practices and standards
Support data governance efforts and advocate for trustworthy, well-modeled data
You will be one of the pioneers of a new team - passion & energy is required