דרושים » מחשבים ורשתות » IT SUPPORT SPECIALIST- 2598

We are seeking an experienced IT Support Specialist to join our IT support team. In this role, you will be responsible for providing first-line support to our employees by managing user accounts and access, troubleshooting hardware and software issues, and handling our employees' onboarding and offboarding.
Responsibilities:
Provide first-line technical support to our employees across all global offices, ensuring fast, professional, and customer-oriented service.
Lead and execute IT processes for employee onboarding and offboarding, including systems provisioning, access governance, device setup, and security compliance.
Provide AV support for the company auditorium and conference rooms, including management and troubleshooting of Zoom Rooms, Polycom systems, and other video-conferencing technologies
Troubleshoot and resolve hardware, software, and network-related issues on both Windows and (mostly) macOS environments.
Manage IT requests and incidents related to cloud services and enterprise applications, including Microsoft 365, Slack, Zoom, and additional SaaS platforms used internally.
Administer and monitor cloud-based infrastructure components, including Azure AD, Intune, Kandji, as part of the companys internal IT ecosystem.
Collaborate closely with the Systems and Security teams to identify, escalate, and resolve complex technical issues, as well as improve IT workflows and automation.

We are seeking an experienced IT Support Specialist to join our IT support team. In this role, you will be responsible for providing first-line support to our employees by managing user accounts and access, troubleshooting hardware and software issues, and handling our employees' onboarding and offboarding.
Responsibilities:
Provide first-line technical support to our employees across all global offices, ensuring fast, professional, and customer-oriented service.
Troubleshoot and resolve hardware, software, and network-related issues on both Windows and (mostly) macOS environments.
Manage IT requests and incidents related to cloud services and enterprise applications, including Microsoft 365, Slack, Zoom, and additional SaaS platforms used internally.
Administer and monitor cloud-based infrastructure components, including Azure AD, Intune, Kandji, and AWS services, as part of the companys internal IT ecosystem.
Lead and execute IT processes for employee onboarding and offboarding, including systems provisioning, access governance, device setup, and security compliance.
Collaborate closely with the Systems and Security teams to identify, escalate, and resolve complex technical issues, as well as improve IT workflows and automation.
Provide AV support for the company auditorium and conference rooms, including management and troubleshooting of Zoom Rooms, Polycom systems, and other video-conferencing technologies
Participate in IT projects and initiatives with other teams, helping improve our internal systems and the overall employee experience.

we are looking for a IT Specialist.
The IT Specialist is responsible for analyzing, diagnosing, and repairing end user issues pertaining to their daily job duties. Managing and resolving service request tickets on a daily basis. This individual is responsible for providing high quality technical assistance and support related to the companys computer systems, software, and hardware. This position is directly responsible for interaction with end users and their machines on a daily basis.
What youll do:
Assisting employees (end users) with the MacOS desktop systems
Strong knowledge of Windows / macOS environments
Initial IT orientation of new employees during their sign-in process
Providing computer support services for software and hardware within established company standards and guidelines
Testing of computers to ensure all computer systems are functioning properly
Identifying and solving any problems that affect computer operating systems
Communicating effectively with the individual end users on issues that pertain to their machines
Maintenance and upgrading of computer systems , including offering recommendations on upgrades on an as-needed basis
Assistance in implementing IT related company initiatives as provided by IT leadership
Maintaining computer peripheral devices such as printers and scanners and solving the related issues pertaining to these devices
Responsible for delivering, tracking, and recording the assignments of hardware to new employees
Training end users and orienting them on how to use the MacOS hardware and software on an entry level basis
Responsible for understanding the network topology to assist the Network Technician and Systems Administrator during outages
Deep understanding of SaaS services and their operations
Experience and understanding of SSO, SAML, OpenID Connect Protocols
Assist with onboarding and offboarding of employees

Were looking for a talented and dedicated IT Operations & Helpdesk Engineer to deliver fast, reliable technical support to global users and take ownership of day-to-day IT operations and helpdesk activities.

In this role, you will work closely with employees and teams across the organization, ensuring seamless IT operations in a fast-paced, global environment. Youll troubleshoot technical issues, manage enterprise tools and user access, support onboarding and offboarding processes, and help improve operational efficiency across the organization.

This is an amazing opportunity to join a highly technical and collaborative team, expand your expertise across modern IT environments, and make a direct impact on the employee experience .

*** This position is on-site and requires working from the Tel Aviv office five days a week. ***

Responsibilities
As an IT Operations & Helpdesk Engineer, your impact will be:

Provide hands-on technical support to local on-site employees and remote users across global offices.
Troubleshoot and resolve complex hardware, software, operating system, networking, and SaaS-related issues.
Support and maintain macOS and Windows environments utilizing modern MDM platforms, including Kandji, Jamf, JumpCloud, and Microsoft Intune.
Manage user accounts, permissions, and access across platforms such as EntraID, Google Workspace, and additional enterprise tools.
Take part in onboarding and offboarding processes, including automated equipment provisioning and secure account lifecycle management.
Support and maintain office IT infrastructure, including laptops, printers, docking stations, AV equipment, and related peripherals.
Collaborate closely with Security, Business Applications, DevOps, and additional cross-functional teams during ongoing operations and projects.
Document technical issues, resolutions, knowledge articles, and process improvements
Help improve internal IT processes, operational efficiency, and employee support experience
Support office IT operations and ensure smooth day-to-day technical functionality

A fast-growing international medical device company that develops and manufactures innovative medical equipment. We are looking for a highly motivated and energetic IT Support Specialist to join our IT team, responsible for our IT and Cloud corporate infrastructure. You will be implementing and deploying new solutions together with maintaining the existing infrastructure, assuring that all our systems are in optimal condition, providing the best service to the corporate employees.
Job Description:
Provide end-user technical support, manages the core systems and network.
Handle the day-to-day IT operations, from hardware setups to account troubleshooting and provide best-in-class client-side support.
Hands-on experience across a wide IT scope including Mac and PC hardware, software applications and OS support experience including installation, configuration, and troubleshooting.
Supporting Office 365 and Azure cloud environments.
Supporting a variety of cloud IT related SaaS applications.
Maintain and improve the software deployment and device management process, while making sure all devices are up to date with latest updates and patches

As IT Manager, youll manage day-to-day IT operations across our global teams, ensuring employees have the tools, access, hardware and support they need to work effectively and securely.

What Youll Do
Manage the IT department, including the team, support operations, IT projects, documentation, hardware and software lifecycle management and build the IT roadmap.
Own employee onboarding and offboarding from an IT perspective, including access management, equipment, permissions and license cleanup.
Manage company-wide access across SaaS platforms, identity systems, endpoints and internal tools.
Own core IT security operations, including endpoint protection, MDM, access controls, network security and secure IT processes.
Oversee office IT for the IL and US teams, including network connectivity, meeting rooms, equipment and day-to-day operational needs.
Manage IT procurement and vendor relationships, including hardware, services, software licenses, renewals, negotiations and cost optimization.
Partner with DevOps and Engineering on internal infrastructure, cloud access and business-critical technical systems.

We are looking for an experienced IT Support specialist with high service awareness who will support 700+ users and will respond to all Help Desk tickets in a dynamic environment. Maintaining an active inventory of all IT assets, setting up new users, and assorted other IT-related tasks.
What youll do:
Respond to requests for technical assistance (in-person, ticket system, Slack, email).
Diagnose and resolve technical hardware and software issues, i.e., Windows MacOS.
Install and troubleshoot end user equipment, software and hardware .
Perform IT onboarding and offboarding processes for employees, including setting up end-user equipment and accounts.
Provide guidance, assistance, and follow-up on employee questions and tech problems.
Follow IT procedures, logging all IT interactions and administering helpdesk software.
Set up and maintain IT multimedia systems.

We Are At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem – we’re reshaping how financial technology is developed and delivered.

The Role:
The Team Lead, Technical Support is a hands?on leadership role responsible for day?to?day IT operations at the CRT Israel office, supporting approximately 200 end users in a corporate environment. This role supervises two Technical Support Engineers while actively participating in support, troubleshooting, and project work. The Team Lead serves as the local IT owner for the office , ensuring high service quality, operational stability, and alignment with enterprise IT standards across endpoint management, security, compliance, and systems administration. Work from our Jerusalem office 5 days a week ?Success in This Role Looks Like:
* The Israel office experiences reliable, high?quality IT support.
* Tickets are well documented, resolved efficiently, and trends are proactively addressed.
* Engineers are supported, guided, and developing technically.
* Backlog projects progress consistently without sacrificing daily operations.
* The office aligns with enterprise IT, security, and compliance standards.

Who You Are:

* Hands?on, service?oriented leader with a strong player/coach mindset—comfortable balancing technical execution with daily people leadership and escalation support.
* Excellent communicator and collaborator who builds trust with engineers, end users, HR, Security, Facilities, and global IT partners.
* Highly organized and accountable, with strong attention to detail in documentation, process adherence, and follow?through on operational and project work.
* Calm, pragmatic problem?solver who can prioritize effectively, manage competing demands, and maintain a high?quality user experience under pressure.
* Growth?minded mentor who enjoys developing others, identifying skill gaps, and continuously improving team capability and IT operations.

What You’ll Actually Be Doing:
Leadership & Supervision
* Act as a player/coach , balancing direct technical work with team supervision.
* Provide daily guidance, task prioritization, and escalation support for two direct?report engineers.
* Review ticket quality, documentation, and adherence to ITIL and internal standards.
* Mentor team members, identify skill gaps, and support ongoing development.
* Serve as the primary local IT escalation point for the Israel office. End?User Support & Operations
* Provide hands?on Mac and Windows support in a corporate environment (hardware, OS, applications, peripherals).
* Support onboarding, offboarding, and role changes in partnership with HR and Security.
* Troubleshoot hardware, software, account access, printing, conferencing, and office technology issues.
* Ensure consistent, high?quality user experience across the office. ServiceNow & Documentation
* Own and enforce proper ticket documentation in ServiceNow (incidents, problems, requests, changes).
* Ensure timely updates, root cause notes, and resolution details are captured.
* Contribute to and maintain knowledge articles and operational documentation.
* Track trends, recurring issues, and improvement opportunities through ticket data. Office IT Ownership
* Manage day?to?day IT operations for the CRT Israel office.
* Coordinate with global IT teams on standards, changes, outages, and initiatives.
* Oversee local inventory, asset lifecycle, and equipment refreshes.
* Serve as a local IT liaison for facilities, vendors, and third?party support when required.
* Support a dozen Microsoft Teams rooms as well as a Townhall syste

Required IT Support Specialist
As an IT Support Specialist, you will:
Provide technical support to end users both on-site and remotely via phone and email
Install, configure, troubleshoot, diagnose and resolve hardware, software and network-related issues across macOS, Windows and Linux environments
Manage end-to-end onboarding and offboarding processes, including user setup, permissions, equipment provisioning and access revocation
Support and manage mobile devices using MDM solutions, including enrollment, configuration, policy enforcement and troubleshooting
Collaborate with senior system administrators and cross-functional teams to resolve complex technical challenges
Manage and prioritize incoming support requests while ensuring high service standards and user satisfaction
Contribute to the development and maintenance of internal knowledge base, including documentation of processes and best practices
Continuously learn and stay up to date with new technologies, tools and IT trends.

The GSD Team Member will be part of the Global Service Desk, handling and resolving support tickets and other IT-related issues and requests raised by our employees and outsourced personnel. The member will also perform ongoing IT support tasks and preserve a strong commitment to high-quality customer service and a solid work ethic.

The candidate will have sufficient knowledge to act as both a Tier 1 and Tier 2 support agent, a role that requires an experienced technologist with a proven track record of hands-on experience in Networking, Systems, and Security. A high level of technical orientation is a must.


What will you do?
Provide technical support via email, phone, and in person (hands-on), while adhering to and maintaining SLAs set by IT Management.
Perform onboarding of new employees, as well as off-boarding of exiting employees.
Maintain and manage all IT assets in IL.
Work with senior-level IT administrators to determine and resolve high-level problems.