דרושים » תוכנה » Developer Support Engineer

We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for our customers.
Besides a wild ride and a lot of learning, well leap your career forward!
As a Developer Support Engineer you will...
Troubleshoot and Investigate complex customers CI/CD scenarios and provide innovative solutions for their requirements
Develop scripts in Bash, Python, Groovy for debugging and automating
Set up our applications and 3rd party products in various development environments
Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
Reproduce customer scenarios and fill relevant bugs/features
Maintaining and improving a knowledge base of known issues and solutions
Integrate and collaborate with our R&D, QA, Release and Sales teams
Ability to work in flexible hours and weekends while needed.

we are looking for a Technical Support Engineer.
The Technical Support Engineer is a key contributor to our overall customer experience and our customers' product satisfaction. They are also the first line of defense that ensures our R&D can focus on creating top-of-the-line value-based-care solutions with AI.
The ideal candidate is passionate about technology, troubleshooting, and customer success.
Responsibilities:
Resolve customer issues daily, ensuring timely responses and high levels of customer satisfaction
Proactively manage the day-to-day resolution of customer issues in a timely (SLA) manner and maintain their high satisfaction
Contribute to methodologies, best practices, and techniques to improve our support process
Build and contribute to Navinas technical support knowledge base.
Work closely with R&D, Product, Customer Success, and our Medical team for complex problem-solving and time-sensitive escalations.

we are looking for a Application Engineer.
In this position, you will engage in pre-sale technical activities while supporting existing customers.
You will respond to technical inquiries, reproduce and investigate complex issues across a wide range of domains in close collaboration with the R&D team, and drive effective resolutions. You will design and implement customer-facing demo and reference applications in C++, develop AI applications that showcase our products capabilities at major industry events such as CES and other trade shows, and provide knowledge transfer to our FAEs to strengthen field enablement and customer success.
Responsibilities:
Understand the customers technical use case for technology and the customers system comprehensively.
Develop a comprehensive understanding of each customers technical use case and system architecture, leveraging this knowledge to effectively support R&D in analyzing and resolving issues.
Serve as a subject matter expert on VPU product, maintaining deep knowledge of product features and the roadmap in order to support FAEs and Tier-1 customers.
Lead technical alignment processes with customers by clearly communicating status, addressing questions and requests, and coordinating responsibilities across the company.
Master technical messaging to effectively support business development and sales activities.
Design and implement demo applications when needed and occasionally participate onsite in customer demos or engagements.
Collaborate closely with R&D, Product, and Business teams to achieve key business milestones and drive new product requirements based on customer needs.

we provide blazing-fast E2E integration of a powerful user management infrastructure designed for modern applications.
Backed by top-tier VCs and a rapidly growing team, we support app developers by covering fundamental authentication flows to the most complex customer use cases.
We're seeking motivated associate to join our Tier 2 Technical Support team, offering a unique opportunity to gain hands-on experience. This position offers a clear path to our Developer Success team (Tier 3), providing exposure to various tools and top-notch technologies in the industry.
Key Responsibilities:
Provide immediate assistance and troubleshoot basic (yet interesting and challenging) technical issues
Escalate complex problems to higher-level support teams and RnD
Maintain high customer satisfaction levels
Learn and adapt to new technologies and tools
Shifts Schedule:
At least 4 shifts per week, 8 hours per shift
Morning shift: 07:00-15:00, Evening shift: 15:00-23:00 (Israel time). Optional night shifts available by choice

We are looking for a highly experienced a hands-on Compiler Engineer who embodies ambition and positivity.
Someone who can passionately take ownership of their responsibilities, collaborating effectively with remote teams to not only meet but exceed our objectives and fulfill the evolving needs of our expanding customer base.
Responsibilities:
Develop our compiler from a proprietary quantum language to a proprietary processor tailored to realize and accelerate quantum computing.
Take on complex optimization challenges at the core of our unique compiler, focusing on real-time applications, hybrid quantum/classical algorithms, and parallel processing.
Conduct rigorous testing, debugging, and profiling to ensure the performance and correctness of compiler outputs.
Hands-on development and debugging of software to optimize the utilization of limited hardware resources, enabling the scaling of quantum computing systems and improving quantum algorithm performance on our cutting-edge quantum orchestration platform.
Collaborate closely with hardware, software and architecture teams to ensure seamless software-hardware integration, directly enhancing system capabilities and performance.

we are looking to hire an experienced, motivated and skilled Embedded Software Engineer to join our software group in Tel Aviv. As a team member, you will be responsible for low-level software stack and infrastructure, focusing on Linux kernel and driver development, real-time firmware development. The teams responsibilities include various aspects such as pre- and post-silicon development, security considerations, power & memory management across different processors in a real-time environment. If you are excited about tackling challenging low-level problems and leading difficult technical problems independently, we want to meet you!
Responsibilities:
Play a crucial role in leading technical projects or software chip development from scratch, driving technical execution and integration with full independence.
Help build and develop our best-in-class Edge AI SoC from the ground up, all the way from a Proof-of-Concept to a leading product.
Develop in different software environments, including embedded Linux kernel development, low-level drivers, and real-time firmware.
Work closely with the hardware team, integrating and debugging complex hardware/software systems from a deep understanding of the various chip IPs while considering challenging system requirements as part of managing a large-scale embedded system.

Required Micro-Architect
Description
A global leader in control systems for quantum computing, a field on the verge of exponential growth.
Our innovative hardware and software mark a groundbreaking approach in quantum computer control, scaling from individual qubits to expansive arrays of thousands.
At the core of the company lies a passionate and ambitious team committed to reshaping the construction and operation of quantum computers.
Our work is fueled by a deep understanding of customer needs, driving us to deliver unparalleled solutions in this revolutionary field.
Join our cutting-edge hardware development team as Micro-Architect and play a key role in defining and implementing the micro-architecture of advanced digital logic components.
What You'll Do:
Define and develop micro-architecture for complex logic blocks - from concept through high-quality RTL implementation
Collaborate closely with architecture, verification, design and software design teams
Write clear and detailed design specifications and drive architectural trade-off analysis
Optimize for performance and area
Contribute to innovation, methodology improvements, and technical leadership within the team.

Required PHY Firmware Technical Leader
Meet the Team
Join the Silicon One PHY System team, part of our core silicon development group.
Our team is responsible for PHY and system-level aspects of some of the most advanced networking devices in the industry, including PHY firmware, calibrations, system definitions, operations, and post-silicon validation.
We work with the latest silicon technologies and processes to build large-scale, highly complex devices at the edge of feasibility. Youll be part of a unique design center that hosts all silicon HW and SW disciplines under one roof, operating in a startup-like environment within a stable, world-leading company.
We are transforming the industry with a unified, programmable silicon architecture that powers our future routing portfolio and helps shape the Internet for decades to come.
Your Impact:
Develop PHY firmware and system-level features for advanced networking ASICs
Participate in post-silicon validation, including lab bring-up, debugging, and performance analysis
Collaborate closely with PHY, system, firmware, and silicon design teams
Contribute to defining system operation modes and end-to-end device behavior
Help drive the development of next-generation, high-scale networking solutions using cutting-edge silicon technologies
Who Youll Work With:
The Silicon One group, the center of our ASIC design efforts
Cross-functional teams including silicon design, firmware, and system
Global teams working together to deliver game-changing networking devices

we are looking for a Junior Tech CSM.
Responsibilities:
Receive and process customer orders for SIM cards through various channels (phone, email, online, etc.)
Pack, and prepare SIM card orders for shipment
Activate SIM cards using the companys activation platform or software
Ensure all orders are fulfilled in a timely and efficient manner
Maintain inventory levels of SIM cards and notify management of any stock discrepancies
Package orders securely using appropriate materials to prevent damage during shipping
Collaborate with shipping/logistics team to ensure smooth delivery of orders
Provide excellent customer service and handle any order-related inquiries or issues
Adhere to all company policies, procedures, and quality standards
Guide customers through troubleshooting steps, including configuration checks, module diagnostics, and network testing.
Assist customers in configuring and setting up IoT devices, cellular modules, and gateways for seamless integration with cellular networks.
Assisting with other tasks provided by other team members
Identify needs for training and schedule appropriately to conduct
Working together with other team members in order to improve customer Service procedures

We are looking for an excellent design engineer to join our team and build our state-of-the-art control and orchestration platform. We are looking for a highly talented and motivated person, who is a real team player and which can collaborate closely with engineers from other disciplines and quantum physicists
Responsibilities:
Designing a configurable and very low-latency challenging RTL
Bringing the state-of-the-art FPGA to its limits with regards to logic & timing optimization
End2end ownership of the entire coding process (Arch->uArch->Design->Implementation)
Learning system and SW requirements for proper implementation of HW-SW interface.