דרושים » מחשבים ורשתות » Technical Support - Tier 2

We are looking for a Technical Support specialist - Tier 2 to join the Tech Ops team, a dynamic and challenging role providing critical technical support to customers. The ideal candidate is a growth-oriented professional who embodies our values of Impact, Innovation, and Global Collaboration.
If you're looking to impact the future of the maritime industry, to be part of an awesome team, and to have a great time, this is the job for you!
About us:
Shipping accounts for over 90% of global trade, yet the industry remains decades behind in digitization and automation. Operating safely and efficiently in congested ports and high-traffic sea lanes is becoming increasingly challenging.
We are transforming maritime operations through real-time AI and computer vision, delivering next-generation situational awareness and decision-making.
Our platform connects onboard crews with shoreside teams, improving navigational safety, reducing human error, and supporting decarbonization through performance optimization.
Founded in 2018, we are a fast-growing scale-up in an incredibly strong position. We recently raised $73M in a Series B round (May 2025) and have over 1,100 systems deployed to industry giants like MSC, Seaspan, and NYK. What sets us apart is our data - over 100 million nautical miles of proprietary data, making it the largest maritime AI dataset in the world.
As we scale rapidly, we are looking for passionate individuals to join us in defining the future of the maritime world.
A TechOps SpecialistI is responsible for managing deployed systems - including the hardware, software, and networking components- and delivering excellent technical support.
What will you do?
Provide technical support to customers worldwide and Troubleshoot complex technical issues
Automate processes and tasks to improve efficiency and reduce the risk of errors.
Solve networking technical issues
Overseeing new customer installations
Deploying SW upgrades
Work closely with other teams, such as development, DevOps, QA, and PM, to ensure that systems are aligned with business needs and goals.
Occasional travel to customer sites for advanced troubleshooting
This is a full-time position based in Tel Aviv. We do believe in a hybrid work environment, with an emphasis on the office, and one day a week from home.

We are seeking a motivated and customer-focused Tier 1 Support Specialist to join our dynamic team. As a Tier 1 Support Specialist, you will be the first point of contact for our customers, providing technical assistance and ensuring a seamless experience with our platform. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering excellent customer service.

This role is based in Israel and follows a hybrid model: one day per week from our Tel Aviv office, and the rest remote.

Key Responsibilities:
Serve as the first point of contact for customers via email, chat, and phone to resolve product-related issues.
Provide timely and effective technical support, troubleshooting problems, and guiding users through solutions.
Document customer interactions, steps taken to resolve issues, and escalate complex cases to Tier 2 support or engineering teams when necessary.
Assist with user onboarding, training, and general inquiries to enhance customer experience.
Collaborate closely with the product and development teams to report bugs and suggest improvements based on customer feedback.
Stay up-to-date with product updates, new features, and best practices to effectively support users.

We are seeking an experienced IT Support Specialist to join our IT support team. In this role, you will be responsible for providing first-line support to our employees by managing user accounts and access, troubleshooting hardware and software issues, and handling our employees' onboarding and offboarding.
Responsibilities:
Provide first-line technical support to our employees across all global offices, ensuring fast, professional, and customer-oriented service.
Lead and execute IT processes for employee onboarding and offboarding, including systems provisioning, access governance, device setup, and security compliance.
Provide AV support for the company auditorium and conference rooms, including management and troubleshooting of Zoom Rooms, Polycom systems, and other video-conferencing technologies
Troubleshoot and resolve hardware, software, and network-related issues on both Windows and (mostly) macOS environments.
Manage IT requests and incidents related to cloud services and enterprise applications, including Microsoft 365, Slack, Zoom, and additional SaaS platforms used internally.
Administer and monitor cloud-based infrastructure components, including Azure AD, Intune, Kandji, as part of the companys internal IT ecosystem.
Collaborate closely with the Systems and Security teams to identify, escalate, and resolve complex technical issues, as well as improve IT workflows and automation.

Were looking for an experienced Tier 2 Technical Support with a creative mind and extraordinary investigation skills to join our team.
The team aims at providing immediate, high-quality analysis and technical solutions to any issues raised by our players.
Responsibilities
Investigate & Resolve technical issues escalated from Tier 1 agents
Identify the root cause for issues in the game
Analyze system logs and dashboards to streamline troubleshooting
Be the point of escalation between Customer Support and R&D
Work closely with the technical support (Tier 3) to solve technical issues
Provide comprehensive information regarding technical issues with our products.

We are seeking an experienced IT Support Specialist to join our IT support team. In this role, you will be responsible for providing first-line support to our employees by managing user accounts and access, troubleshooting hardware and software issues, and handling our employees' onboarding and offboarding.
Responsibilities:
Provide first-line technical support to our employees across all global offices, ensuring fast, professional, and customer-oriented service.
Troubleshoot and resolve hardware, software, and network-related issues on both Windows and (mostly) macOS environments.
Manage IT requests and incidents related to cloud services and enterprise applications, including Microsoft 365, Slack, Zoom, and additional SaaS platforms used internally.
Administer and monitor cloud-based infrastructure components, including Azure AD, Intune, Kandji, and AWS services, as part of the companys internal IT ecosystem.
Lead and execute IT processes for employee onboarding and offboarding, including systems provisioning, access governance, device setup, and security compliance.
Collaborate closely with the Systems and Security teams to identify, escalate, and resolve complex technical issues, as well as improve IT workflows and automation.
Provide AV support for the company auditorium and conference rooms, including management and troubleshooting of Zoom Rooms, Polycom systems, and other video-conferencing technologies
Participate in IT projects and initiatives with other teams, helping improve our internal systems and the overall employee experience.

we are looking for a talented Developer Support Engineer (suitable for a Student Position) to join our team to help us support our growing global customer-base.
we turn logistics from a bottleneck into a strategic advantage. Our unified platform transforms fragmented operations into seamless, scalable execution empowering businesses to meet demand with speed and precision.
RESPONSIBILITIES:
Investigate & Resolve technical issues escalated from support agents.
Identify the root cause for issues.
Analyze system logs and dashboards to streamline troubleshooting.
Develop scripts for debugging and automating.
Reproduce customer scenarios for resolving relevant bugs/features.
Maintain and improve a knowledge base of known issues and solutions.
The position includes liaising with CS, QA, Delivery and Sales teams.

Were looking for a highly skilled Technical Support Engineer to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. Youll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.
Responsibilities
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.

we are looking for a Technical Support Engineer.
The Technical Support Engineer is a key contributor to our overall customer experience and our customers' product satisfaction. They are also the first line of defense that ensures our R&D can focus on creating top-of-the-line value-based-care solutions with AI.
The ideal candidate is passionate about technology, troubleshooting, and customer success.
Responsibilities:
Resolve customer issues daily, ensuring timely responses and high levels of customer satisfaction
Proactively manage the day-to-day resolution of customer issues in a timely (SLA) manner and maintain their high satisfaction
Contribute to methodologies, best practices, and techniques to improve our support process
Build and contribute to Navinas technical support knowledge base.
Work closely with R&D, Product, Customer Success, and our Medical team for complex problem-solving and time-sensitive escalations.

We are looking for an IT Administration& DevOps professional who will join our great, fast-growing team. You'll be in charge of setting up, managing, and troubleshooting our internal and production systems and providing service for all employees in the company. You will also be responsible for our products' design, development, testing, and deployment. Available outside of regular working hours when needed.
* Manage IT projects across teams and sites
* Setup of production and development IT systems
* Resolve technical problems with LAN, WAN, WiFi, and other network equipment
* Be the first responder for production issues
* Configure and maintain all technical equipment, including computers, printers, switches, conference rooms, TVs, and back-office systems
* Manage and maintain the IT inventory and purchasing of technical equipment
* Setup of production and development IT systems
* Handle onboarding / offboarding processes for employees
* Provide Help desk support

we are looking for a IT Specialist.
The IT Specialist is responsible for analyzing, diagnosing, and repairing end user issues pertaining to their daily job duties. Managing and resolving service request tickets on a daily basis. This individual is responsible for providing high quality technical assistance and support related to the companys computer systems, software, and hardware. This position is directly responsible for interaction with end users and their machines on a daily basis.
What youll do:
Assisting employees (end users) with the MacOS desktop systems
Strong knowledge of Windows / macOS environments
Initial IT orientation of new employees during their sign-in process
Providing computer support services for software and hardware within established company standards and guidelines
Testing of computers to ensure all computer systems are functioning properly
Identifying and solving any problems that affect computer operating systems
Communicating effectively with the individual end users on issues that pertain to their machines
Maintenance and upgrading of computer systems , including offering recommendations on upgrades on an as-needed basis
Assistance in implementing IT related company initiatives as provided by IT leadership
Maintaining computer peripheral devices such as printers and scanners and solving the related issues pertaining to these devices
Responsible for delivering, tracking, and recording the assignments of hardware to new employees
Training end users and orienting them on how to use the MacOS hardware and software on an entry level basis
Responsible for understanding the network topology to assist the Network Technician and Systems Administrator during outages
Deep understanding of SaaS services and their operations
Experience and understanding of SSO, SAML, OpenID Connect Protocols
Assist with onboarding and offboarding of employees