We are actively seeking a hands-on Implementation Engineer to play a vital role in the success of our customers. Standing at the intersection of technology and customer success, you will be responsible for translating AI and data requirements into seamless integrations with our customers' EMRs and clinical workflows.
In this role, you will own the end-to-end technical onboarding lifecycle - from initiation to go-live. You will serve as the primary technical voice for our customers' IT stakeholders and collaborate closely with our Product, R&D, and Medical teams to ensure frictionless integrations.
Responsibilities:
Lead Technical Onboarding: Own the full technical implementation lifecycle for new customers, ensuring projects are delivered on time, within scope, and meet high-quality standards.
EMR Integration & Configuration: Execute hands-on technical integration efforts. You will configure workflows, validate data integrity, and ensure interacts seamlessly with various EMR environments.
Stakeholder Management: Act as the primary technical point of contact for customer IT teams (CTOs, IT Managers, Analysts). Build strong relationships to troubleshoot issues and facilitate smooth collaboration.
Technical Subject Matter Expert: Represent the technical aspects of the platform in customer interactions. Demonstrate deep product knowledge to solve complex workflow challenges.
Cross-Functional Collaboration: Work closely with Customer Success, Product, R&D, and Medical teams to advocate for customer needs and streamline the feedback loop between the field and engineering.
Process Optimization: Help design and develop automation tools, runbooks, and frameworks to streamline integration processes and improve scalability.
Requirements: Experience: 3+ years of experience in a customer-facing Implementation Engineer, Technical Onboarding Manager, or Solution Engineer role (SaaS experience preferred).
EMR/EHR Expertise (Required): Proven experience working with Electronic Medical Record systems (e.g., Epic, Athenahealth, eCW, Cerner, Veradigm). You must understand EMR data structures, workflows, and integration points.
Healthcare Data Knowledge: Solid understanding of US healthcare data standards (e.g., HL7, FHIR, C-CDA) and clinical terminology.
Technical Proficiency
Proven experience with SQL and data analysis (Must-have).
Experience debugging web applications and troubleshooting integration issues.
Communication: Exceptional verbal and written communication skills. You can articulate complex technical concepts clearly to both engineers and non-technical stakeholders.
Project Management: Strong organizational skills with the ability to manage and prioritize multiple onboarding projects simultaneously in a fast-paced environment.
Problem Solving: A relentless troubleshooter with a "can-do" attitude and deep attention to detail.
Availability: Willingness to work hours that overlap with US Eastern and Central Time zones, from Monday to Friday, to support US-based customers.
How You Would Stand Out:
Specific Epic Certifications: While general EMR experience is required, specific certifications (e.g., Epic Bridges, Ambulatory) are a strong advantage.
Scripting Skills: Proven experience in programming (Python, JavaScript, or Node.js) for data manipulation or automation.
Growth Mindset: Experience working in a fast-growing startup organization.
This position is open to all candidates.