דרושים » עבודה ראשונה » Junior Tech CSM

As a Community Associate, youll be the primary point of contact for the Community ! You will report to your building each day to support the Community Management team to achieve the following:
Build a welcoming and collaborative community environment amongst our members through events and building relationships between members!
Ensure that your building is fully operational and processes are running efficiently.
Drive growth and promotion of WeWork-provided service offerings.
Take direction from the Community Lead and the Community Manager to support the Community Team and members as necessary.
All of this while illustrating core values and working towards achieving our mission.

In this role, your responsibilities will Include, but wont be limited to:
Front Desk Management:
- Cover the front desk during the buildings set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar.
- Greet members and guests with a warm and welcoming demeanor.
- Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
- Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc.
- Keep the front desk clean and organized.
- Notify members of any food deliveries and couriers.
- Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.

Events and Membership Engagement:
- Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact to the appropriate event team.
- Consistently celebrate members successes and milestones through gifts and notes.
- Distribute all necessary info to promote the event including posting of weekly events posters and individual event posters.
- Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
- Input notes into Spacestation or equivalent system about Members.
- Identify and execute opportunities to connect members with each other.
- Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.

Building Operations and Management:
- Conduct morning walkthroughs to address any issues, Escalating any recurring issues to your manager and/or relevant cross-functional teams.
- Receive, process, sort, and organize all mail.
- Locate and issue post via the regional system to members upon request.
- Keep the mailroom organized and clean.
- Return to Sender for unidentified mail and former member mail after 30 days of no-pick up.
- Ensure courier parcels have all the correct details for scheduled pick-ups.
- Investigate, escalate, and resolve lost packages.
- Track, audit, and organize keys collected and distributed.
- Manage keycard stock and request new inventory as needed.
- Collect keys and key cards upon move-out.
- Review location and how to use each piece of Emergency Equipment.
- Provide support for an automated coffee machine for guests and members.

We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
What youll be doing:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.

we are looking for a Inside Sales Supervisor.
The role of the Inside Sales team is to educate, inspire and skillfully guide customers through the vehicle configuration and sales and delivery process. As the online point of contact for customers engaging with us via Phone, Chat and Virtual Platforms, the team serves as an ambassador, ensuring that customers receive an exciting, engaging, and seamless customer experience as we prepare them for Field interactions and vehicle delivery. The Inside Sales Supervisor is responsible for their team executing these activities at the highest possible level, while innovating and improving processes to make them more efficient for both our advisors and customers, all of which in a bid to help us accelerate the worlds transition to sustainable energy.
To succeed , you must be energetic, highly organized, and hard-working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences whilst inspiring the team to have a positive mental attitude to high inbound volumes. This role directly supports mission by defining and leading the process of an exceptional Virtual experience for our customers.
מה תעשו:
To build, develop and grow a team of Inside Sales and Delivery Advisors.
Monitor employee productivity and quality of work which consists of but not limited to: Direct Sales, Online Chat, Delivery support Inbound and Campaigns.
Communicate and implement all relevant changes that impact the team regarding policy and procedure.
Collaborate with other departments in efforts to clear roadblocks and build stronger relationships.
Set goals to meet minimum expectations and manage on-going performance.
Train and mentor new team members as well as identify and mentor future team leaders.
Actively coaching team members on qualification and sales conversations through live feedback.
Create a fun and inclusive culture that rewards hard work and innovation.
Coordinate appropriate coverage for our areas of responsibilities.
Create and support the execution of goal-oriented development plans for low performers.

We are looking for an Helpdesk Admin Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
We are seeking a highly motivated and detail-oriented Helpdesk Support Specialist to join our growing team. In this role, you will be the first point of contact for our employees, providing exceptional technical support and ensuring a smooth and efficient IT environment. You will be responsible for troubleshooting hardware and software issues, managing user accounts, and supporting a variety of critical applications.
Responsibilities:
Provide timely and effective technical support to end-users via tickets, email and in-person while addressing hardware, software, and network issues.
Troubleshoot and resolve technical problems related to Windows and macOS operating systems, including laptops, desktops, and peripherals.
Manage user accounts and access permissions using JumpCloud.
Manage user email and groups using Google WorkSpace.
Support and maintain Atlassian suite applications (e.g., Jira, Confluence), Slack and other company wide applications.
Administer and troubleshoot Zoom Rooms systems, ensuring seamless video conferencing experiences.
Onboard and offboard employees, including setting up new user accounts, configuring hardware, and managing access permissions.
Manage IT procurement: sourcing, ordering, and inventory management of hardware and software.
Document technical solutions and procedures to build a comprehensive knowledge base.
Maintain accurate records of support requests and resolutions.
Provide training and support to end-users on various software and hardware applications.

we are seeking an experienced IT Support Specialist to join our IT support team. In this role, you will be responsible for providing first-line support to our companys employees by managing user accounts and access, troubleshooting hardware and software issues, and handling our employees' onboarding and offboarding.
Responsibilities:
Provide first-line technical support to our companys employees across all global offices, ensuring fast, professional, and customer-oriented service.
Lead and execute IT processes for employee onboarding and offboarding, including systems provisioning, access governance, device setup, and security compliance.
Provide AV support for the company auditorium and conference rooms, including management and troubleshooting of Zoom Rooms, Polycom systems, and other video-conferencing technologies
Troubleshoot and resolve hardware, software, and network-related issues on both Windows and (mostly) macOS environments.
Manage IT requests and incidents related to cloud services and enterprise applications, including Microsoft 365, Slack, Zoom, and additional SaaS platforms used internally.
Administer and monitor cloud-based infrastructure components, including Azure AD, Intune, Kandji, as part of the companys internal IT ecosystem.
Collaborate closely with the Systems and Security teams to identify, escalate, and resolve complex technical issues, as well as improve IT workflows and automation.

Our Group (traded on the Tel Aviv Stock Exchange) is a leading, well-established company in Israel, providing technological solutions in FinTech, Invest Tech, Legal Tech, and Business Tech (BT). A part of our Group, is looking for a Customer Success Manager (CSM) to join our sales department and take ownership of post-sale customer management, product onboarding, and improving the overall Customer Experience throughout the customer lifecycle. This role combines direct, ongoing work with customers alongside close collaboration with Sales, Training, and Support teams, with the goal of ensuring optimal product usage, high customer satisfaction, and growth within existing accounts. Responsibilities:
* Guide new customers through the onboarding process and implementation.
* Monitor product usage and identify gaps, challenges, or opportunities for improvement.
* Proactively engage with customers to improve adoption, retention, and overall value.
* Work closely with the Sales team regarding existing customers and growth opportunities (Upsell / Cross-sell).
* Coordinate and refer customers to relevant training sessions based on their needs.
* Work with CRM systems and reports to track activity, manage processes, and ensure follow-up.
* Handle customer inquiries and provide professional, service-oriented support.
* Share insights and feedback from customers with relevant teams (Product / Development / Training).

The CSM will manage all aspects of the post sales relationship, ensuring that customers realize business value through the onboarding and adoption of Radware cloud services. In addition to ensuring customer health, contact with customers scheduled service reviews. As a CSM you are responsible for managing a portfolio of customer accounts. You need to build a strong relationship with your customers and ensure regular engagement with the customer.

Engagement framework:

Once handed over, you will deliver an introductory meeting with the customer and internal stakeholders to determine onboarding milestones and high-level plan.

Ensure customer rolls out quickly and help by mitigating any challenges that come along to delay or stop deployment using internal resources.

Reviews with score cards linked to the customers business objectives.

Coordinate internal resources to ensure customers business needs are met.

Support local teams sessions with the customer during major events and incidents.

follow up and log interactions with your customers.

Plan and execute upsell and cross sell activities.

This role sits at the intersection of ad technology, operations, and publisher support. You will serve as an operational point of contact for publisher partners and internal teams, assisting with troubleshooting, supporting onboarding, and helping to optimize ad setups for performance and revenue.

In this role, youll have the opportunity to learn and develop innovative solutions using advanced ad-tech tools and methodologies. This position is ideal for highly motivated individuals who are eager to grow, take full ownership, and build a strong foundation in publisher operations and technical troubleshooting within a real-world, high-scale environment.

Responsibilities

Support and troubleshoot publisher ad implementations and integrations.
Act as a point of contact for technical escalations and facilitate the resolution of operational and technical issues.
Help onboard new publishers and support more advanced integration projects.
Work closely with internal teams (Account Management, Ad Ops, Product, Development, and Analytics).
Define, document, and improve repeatable operational processes.
Measure and reduce recurring operational and media issues.

As a Customer Support Manager you will play a key role in ensuring exceptional customer experience related to purchasing and collection, service coordination, and solution identification. You will develop the physical and digital infrastructure, including process development, through cross functional collaboration with other operational and customer facing teams. Your leadership will be crucial in maintaining high levels of customer satisfaction, resolving complex issues, and contributing to the success of our customer support operations. This role offers the opportunity to drive customer satisfaction and loyalty while building leadership capability in a dynamic, science-driven organization.


Key Responsibilities:

Design, build, and scale the customer support infrastructure and processes, including policies, workflows, tools, and KPIs.
Operate and continuously improve customer support performance, monitoring metrics, identifying trends, and driving service quality, efficiency, and compliance
Own customer escalations and cross-functional resolution, working closely with Sales, Product, and Technical teams to ensure a seamless customer experience
Provide regular performance and customer satisfaction reporting to leadership to enable data-driven decisions
Establish internal training frameworks and knowledge standards to support consistent, high-quality issue resolution
Build, lead, and develop a small customer support team, ensuring capability, accountability, and scalability as the organization grows