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07/04/2026
חברה חסויה
Location: Ramat Gan
Job Type: Full Time
We are seeking an experienced Customer Support and Implementation Engineer to join our team. In this role, you will provide technical assistance to customers, and diagnose and troubleshoot software, and hardware-related issues, upgrades, and new implementations to ensure effective solutions to customer concerns. This position requires a strong technical skill set, excellent problem-solving abilities, and a commitment to delivering exceptional customer service.
Responsibilities:

* Install and upgrade the customer environments with our solution
* Provide technical assistance to customers
* Diagnose and troubleshoot software and hardware-related issues
* Deliver solutions to resolve customer concerns effectively
* Keep accurate records and document customer issues and resolutions
* Collaborate with internal teams for efficient problem resolution
Requirements:
* At least 5 years of experience as a Customer Support or Implementation
* Strong technical skills, including proficiency in operating systems ( Linux), networking, API, software troubleshooting, and problem-solving methodologies
* Experience with cloud technologies is an advantage
* Strong customer service skills with a focus on effective communication and patience in resolving customer concerns
* Ability to work independently and as part of a team in a collaborative environment
* Highly organized, detail-oriented, and capable of effective time management and task prioritization
* Readiness to travel to a customer site at least once a month
* High-level proficiency in English
* Commitment to continuous learning and staying updated with the latest technical trends, tools, and techniques
This position is open to all candidates.
 
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3 ימים
חברה חסויה
Location: Ramat Gan
Job Type: Full Time
We are seeking an experienced Customer Support and Implementation Engineer to join our team. In this role, you will provide technical assistance to customers, and diagnose and troubleshoot software, and hardware-related issues, upgrades, and new implementations to ensure effective solutions to customer concerns. This position requires a strong technical skill set, excellent problem-solving abilities, and a commitment to delivering exceptional customer service.

Responsibilities
Install and upgrade the customer environments with the company`s solution.
Provide technical assistance to customers.
Diagnose and troubleshoot software and hardware-related issues.
Deliver solutions to resolve customer concerns effectively.
Keep accurate records and document customer issues and resolutions.
Collaborate with internal teams for efficient problem resolution.
Requirements:
At least 5 years of experience as a Customer Support or Implementation.
Strong technical skills, including proficiency in operating systems (Linux), networking, API, software troubleshooting, and problem-solving methodologies.
Experience with cloud technologies is an advantage.
Strong customer service skills with a focus on effective communication and patience in resolving customer concerns.
Ability to work independently and as part of a team in a collaborative environment.
Highly organized, detail-oriented, and capable of effective time management and task prioritization.
Readiness to travel to a customer site at least once a month
High-level proficiency in English.
Commitment to continuous learning and staying updated with the latest technical trends, tools, and techniques.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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8637930
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13/04/2026
חברה חסויה
Location: Ramat Gan
Job Type: Full Time
We are looking for an Escalation Engineer (part of the Engineering organization) to support escalation points from both the Customer Success organization as well as internally within the engineering teams. This position may also include interfacing with customers.



Responsibilities:

Troubleshoot, debug, analyze logs, profile code & provide temporary or permanent solutions.
Work closely with engineering teams to propose fixes or temporary workarounds for critical customer issues.
Build supporting automation to improve productivity (of both yourself and the team).
Understand customer use cases and work closely with Customer Success Engineers and Solution Architects to be an effective channel between Engineering teams and Customer Success.
Take complete ownership and follow-up on escalations.
Collaborate cross-functionally to solve difficult technical problems.
Requirements:
At least 5 years of previous experience working in a similar role such as Escalation Engineer, Professional Services Engineer, or Technical Support Engineer (Tier-4).
Highly technical Software and System Engineering experience with a proven track record of debugging and troubleshooting complex technical issues.
Strong Networking background i.e. hands on experience with variety of networking protocols.
Hands-on Linux Administration experience, such as troubleshooting performance issues, analyzing network traffic, and being able to guide others in similar tasks.
Experience with cloud platforms (e.g. AWS, GCP, Azure).
Deep familiarity with Containers and Container Orchestration Frameworks (like Docker and Kubernetes), understanding advanced features and capabilities as well as the ability to debug such environments.
Nice to have technical and architectural knowledge in Security.
Excellent customer awareness and service oriented approach, including the ability to represent the company and provide clear and concise messaging during customer interactions.
Automation/Programing approach (preferably someone who has worked as an Automation/ Software Engineer in previous positions).
Excellent written and verbal communication skills (English).
This position is open to all candidates.
 
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Location: Ramat Gan
Job Type: Full Time
Our Platform SW department is looking for a highly driven and dynamic SW customer engineer to join our team and help shape the future of Autonomous Driving systems.
Our team ensures fast and successful integration of our technologies in customers solutions
(car manufacturers / Tier1), from the design phase to a car launch, while working closely with internal R&D teams. We're looking for a strong, hands-on, software engineer who is passionately motivated by challenges and excels in troubleshooting hard, complex problems.
What will your job look like?
You will work directly with our development teams on integration into the car manufacturer's system from a real-time, safety-critical system aspects.
You will be responsible to provide quick and professional analysis and troubleshooting of advanced customer issues.
Support new boards bring up : coding, integration, unit test and customer support..
Integration with various embedded systems.
Requirements:
B.Sc in Electrical Engineering, Computer Science or equivalent - must.
5+ years of hands-on experience in of Embedded Linux\RTOS platforms.
Strong proficiency with C\C++ - must.
Solid understanding of SPI, NAND, I2C, and SDRAM - advantage
Experience in Linux user space application development - advantage
Knowledge of Git and GitLab with practical experience - advantage
Experience in Python - advantage.
Outstanding hardware/software debugging skills, using a full range of test equipment
Understanding schematics, experience with logic analyzers, oscilloscopes, and JTAG - advantage
Fluent in English and Hebrew.
This position is open to all candidates.
 
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8635477
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