דרושים » מדעים מדוייקים » customer success physicist- israel

description
our company is a cutting-edge facility supporting computing research and development for both academia and industry. the iqcc is managed and operated by machines (qm), the global leader in computing control systems. our state-of-the-art lab includes advanced infrastructure with several dilution refrigerators and a wide array of and classical devices. we are assembling a world-class team of professionals to revolutionize the construction and control of computers, accelerating their arrival.
we are looking for a physicist with peer-reviewed scientific contributions in information science and computing, who can quickly grasp the essence of complex experiments and has a passion for solving intricate problems across the entire stack. the candidate should also possess excellent communication and interpersonal skills.
as a physicist, you will contribute to developing novel multi-qubit calibration schemes. you will work in a small multi-disciplinary team with an immediate goal to enable seamless computing over the cloud with multiple technologies. this includes enhancing the performance of the qpu, developing higher level tools and frameworks, supporting the development and optimization of the user interface, creating documentation and directly communicating with users.
key responsibilities:
actively contribute to the creation, maintenance and optimization of automated calibration graph based on machines hardware and software.
delve into deep and novel physical problems and contribute to a fast and effective solution, while driving technology forward.
contribute to adaptation of new technologies at the iqcc.
contribute to the maintenance and development of our unique calibration software.
onboard customers to the iqcc and work with them to meet their needs and materialize their research ideas.
support lab maintenance and development of the physical systems.
actively contribute to documentation to enable easy onboard process for iqcc customers.

our company is a cutting-edge national facility supporting our computing research and development for both academia and industry. the iqcc is managed and operated by our machines (qm), the global leader in quantum computing control systems. our state-of-the-art lab includes advanced infrastructure with several dilution refrigerators and a wide array of quantum and classical devices.
the iqcc offers unique opportunities for talented phd students seeking an internship opportunity at a world-class facility. we are looking for brilliant, versatile, and fast-learning interns with a strong can-do attitude to become a part of the core iqcc team, working on a our computer with 20+ superconducting qubits, assisting in its calibration, integration and assembly, through qms opx1000 control platform. he/she will gain unique experience with the worlds top cryogenic systems and participate in cutting edge research projects with the leaders of industry and academia. the ideal candidate should have experience working with our systems and should be ready to move to israel to work on-site in the iqcc for a period of 4-6 months.
responsibilities:
support the calibration and optimization of superconducting qubits chip
participate in research projects that aim to develop new calibration protocols for faster and higher quality gates
gain a deep understanding of our state-of-the-art control system
assist in the day-to-day operation of the lab.

we are seeking a highly motivated senior architect for high speed optical systems to join our team of experts and help build the future of high-performance computing. our next-generation infiniband, nvl and ethernet switches will be at the forefront of connecting and powering the world's most advanced compute clusters, from supercomputers used in ai research to high-performance clusters used in vast industries. you will work on some of the most groundbreaking technology as an architect for high-speed optical networks at nvidia. you will help develop next-generation switches and optic engine. the products you'll develop will be coordinated in many groundbreaking compute clusters, and supercomputers, and you'll be part of a team with a strong track record of success.
what you'll be doing:
collaborate with cross-functional teams, including other architecture teams, logic design, system software, firmware, and hardware teams, to ensure the successful execution of the project optimizing rack-to-rack connectivity and fiber routing.
crafting and architecting advanced ultra-fast fiber optic connectivity solutions for nvidia systems.
leading the development and implementation of optic systems to ensure world-class performance and reliability.
analyzing and determining the best approaches for integrating complex optic systems within our infrastructure.
define the optics engine architecture with taking into consideration the system requirement and limitation influencing on the optical engine feature set and technology.
successfully implementing and managing projects to meet ambitious deadlines and performance targets.

Required Data Researcher
Israel - Tel Aviv
About the role:
As a Data Researcher, you will own one of the companys most critical assets: the accuracy, robustness, and performance of what is widely recognized as the leading e commerce fraud decisioning system in the industry.
In this role, you are expected to think creatively and push boundaries. You will design smart logical and technical solutions to real and constantly evolving business challenges faced by some of the worlds largest and most sophisticated online retailers. Your work will operate at the intersection of deep data research, production systems, and real world impact.
You will also have exposure to key customers, working closely with them to deliver analytical insights and adapt solutions to their unique needs. This direct connection between research, product, and customer impact is a core part of the role.
You will join a high caliber, fast moving research group with a strong culture of excellence, curiosity, and ownership. We work in an informal, collaborative environment where strong opinions are welcome and great ideas move fast. The role offers meaningful growth opportunities, with clear paths toward both senior individual contributor and managerial tracks, depending on where you want to take your career.
Your work will directly shape our product, protect millions of consumers and merchants, and help define the future of trust in digital commerce.
What you'll be doing:
Invent, design, implement, and continuously refine the core decisioning logic and models that run in our live production systems
Research complex fraud patterns, adversarial behaviors, and emerging global threats at scale
Leverage rich and diverse datasets to generate actionable insights, build new system components, and advance feature engineering efforts
Develop, prototype, and automate tools and processes that improve the accuracy, scalability, and efficiency of our systems
Collaborate closely with Data Scientists, Analysts, Researchers, and Engineers to build the next generation of our AI driven technology.

About Us Appdome’s mission is to protect every mobile app in the world and the people who use mobile apps in their lives and at work.
Appdome?provides mobile brands with the only patented, centralized, data-driven Mobile Cyber Defense Automation platform, delivering rapid no-code, no-SDK mobile app security, anti-fraud, anti-malware, anti-cheat, anti-bot implementations, configuration as code ease, Threat-Events™ threat-aware UI/UX control,?ThreatScope™ Mobile XDR, and Certified Secure™?DevSecOps?Certification in one integrated system.
With?Appdome, mobile developers, cyber and fraud teams can accelerate delivery, guarantee compliance, and?leverage automation?to build, test, release, and?monitor?the full range of cyber, anti-fraud, and other defenses needed in mobile apps from inside mobile DevOps and CI/CD pipeline.
Leading financial, healthcare, m-commerce, consumer, and B2B brands use?Appdome?to upgrade mobile?DevSecOps?and protect Android & iOS apps, mobile customers, and mobile businesses globally.
Today,?Appdome's?customers use their platform to secure over 50,000+ mobile apps with protection of over 1B mobile end users projected.
We are?seeking?a driven and results-oriented Customer Success Manager to join our team. In this role, you will focus on customer retention and growth by building trusted relationships, understanding customers’ security?objectives, and driving successful renewals and expansions.
The ideal candidate is a proactive communicator with strong interpersonal skills and a solid technical foundation. You excel at managing complex enterprise relationships and sales cycles, and you thrive in a dynamic environment that demands collaboration across teams and effective engagement with stakeholders via phone, email, and in-person interactions.
This role is remote and will be based in the UK with travel to customer sites.
?Responsibilities Build strong relationships with all your customers, from team members to executives. Regularly engage with them to understand their business?objectives, goals, decision-making processes, and budgeting cycles. Stay connected as organizational changes occur.

* Collaborate closely with the Customer Organization, including the?worldwide?team, peer CSMs, Enablement and Onboarding, and Service Delivery teams, to deliver exceptional value to customers.
* Identify?expansion and upselling opportunities, ensuring they align with the customer’s strategic goals, and build a strong pipeline to drive future growth.
* Serve as an advocate for your customers, addressing and resolving issues promptly while?maintaining?high customer satisfaction and review scores.
* Become a subject matter expert on all?our?offerings, introducing new products and solutions across your entire customer portfolio.
* Drive pipeline creation and close expansion sales each quarter, consistently growing your portfolio’s ARR.
* Manage?timely?renewals,?maintaining?the current exceptionally low churn rate.
* Travel regularly to meet with customers and attend conferences,?strengthen?relationships,?and stay informed about industry trends.
* Collect and share valuable customer feedback, including NPS insights, reviews, case studies, and references.

At our company, customers who choose our Signature Success Plan unlock our most elite level of partnership - expert guidance, deep product knowledge, and proactive support to stay agile and maximize value. As a Customer Success Manager (CSM) for Signature Success, you will become a strategic partner to our most important customers, serving as their trusted advisor and orchestrating the full Signature experience.

Role Description
You will proactively set the customer up for success through optimization of the solution, with special care during critically important peak events. This will require technical knowledge of Salesforce Clouds, and the ability to work closely across internal and external teams to provide a unified Signature experience. As a Customer Success Manager, you will be a named advisor to a portfolio of Signature Success customers in Nordics. You will build deep, trusted relationships with customer stakeholders and Salesforce account teams, maintaining a high level of awareness of customer priorities, business goals, and potential risks.

You will proactively guide your customers to success by aligning their business goals with the Salesforce platform, offering strategic and solution recommendations, coordinating Signature Success deliverables, and ensuring operational excellence during critical events. You will also support communication during major incidents, providing timely updates and managing customer expectations.

Your Impact

Strategic Partnership

Act as the trusted point of contact and advocate for your customers, driving alignment between their business goals and Salesforces capabilities.

Build and sustain relationships with customer IT and business executives, becoming a true strategic partner.

Customer Enablement

Guide customers in adopting the Salesforce platform through proactive recommendations and personalized service delivery from the Signature catalogue.

Provide insight into new features and releases, helping customers navigate change and mitigate potential risks.

Incident Management

Support communications during high-severity incidents, ensuring a smooth and transparent experience while advocating for customer resolution.

Renewal & Growth

Clearly articulate and demonstrate the value of Signature Success and platform capabilities to ensure ongoing investment and expansion.

we are looking for a Customer Success Manager.
As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.
Responsibilities:
Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
Lead discovery meetings with key users and stakeholders from customers and partners to position as a core system and focus on maximizing its value.
Build strong relationships with key stakeholders to drive engagement and long-term success.
Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
Analyze customer usage data to proactively address risks and drive retention strategies.
Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.

The Scaled Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering customers to fulfill their marketing goals. By being experts of the platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.

This CSM role at our company focuses on scalability. Scale CSMs engage with customers through both 1:1 interactions for high-touch objectives and 1-to-many (1:N) success programs that drive impact across target customer segments. The team leverages robust customer data to identify opportunities to deliver greater value through broader and more advanced use of our products.

Responsibilities:

Identify, design and achieve the customer's goals in a short-term relationship
Act as a consultant when it comes to analytics, and grow clients usage of the platform
Work closely with our developers and technical teams to ensure customer satisfaction.
Contribute ideas and practical solutions to ensure customers contentment.
Continuous improve and actively contribute to the processes and procedures of the team
Represent the voice of the customer and influence product development roadmap

We're looking for a passionate and skilled Customer Support Expert to join our dynamic team. This team is critical to enhancing our players' experience by analyzing ticket data, building workflows for agents, and sharing feedback analysis with company stakeholders. If you're data-driven, proactive, and thrive in a collaborative environment, we want you to be part of our journey!
Responsibilities
Act as a point of contact for escalations and provide updates on escalated cases to internal stakeholders.
Collaborate closely with various teams within the company to optimize the player experience.
Provide professional and efficient customer support while serving as a point of contact for our players and ensuring high customer satisfaction.
Analyze and review internal workflows to identify areas for improvement and implement process optimizations.
Identify trends and patterns in customer inquiries and issues to proactively address them.

Exposure Analyst (Customer-Facing)
About XM Cyber: XM Cyber is a leading hybrid cloud security company that’s changing the way organizations approach cyber risk. We transform exposure management by showing our customers exactly how attackers might combine misconfigurations, vulnerabilities, and identity exposures across cloud and on-prem environments to compromise critical assets. With XM Cyber, our customers can see all the ways attackers might get in—and the best ways to stop them with a fraction of the effort. About You & The Role: Are you someone who loves connecting with people just as much as you love talking tech? We are looking for a highly empathetic, customer-focused Exposure Analyst to join our managed services team. In this role, you’ll be the friendly face and trusted advisor helping our premium customers get the absolute best out of the XM Cyber platform. You’ll dive deep into security postures, translate complex attack paths into simple, actionable steps, and build the kind of trust that makes IT and Security teams excited to work with you. Responsibilities: Be the Trusted Advisor: Own the primary technical relationship for a portfolio of enterprise and mid-market customers, establishing yourself as their go-to security partner representing XM Cyber in the customer’s organization. Daily Posture Reviews & Action: Conduct daily reviews and analyses of your customers' security postures using the XM Cyber platform. You'll turn complex findings into clear, risk-based insights and proactively open remediation tickets. Weekly Check-ins & Deep Dives: Lead engaging weekly calls with your customers, hosting targeted deep-dive sessions to guide them on configuration, best practices, and new features to ensure optimal ROI. Bridge the Gap: Drive remediation outcomes by pushing discussions directly with the customer’s IT, DevOps, and Cloud teams—not just their security teams—helping them prioritize efforts based on attack path analysis. Deliver the Big Picture: Proactively track progress and provide monthly reports to both technical and executive stakeholders. You’ll also co-host Executive Business Reviews (EBRs) alongside our Customer Success team. Champion the Customer: Act as the lead technical escalation point, partnering with our internal R&D, Product, and Support teams to make sure your customers' needs are always heard and resolved.