We are At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem - we’re reshaping how financial technology is developed and delivered. .

The Role:
The Engineering Support team is dedicated to creating a positive onboarding experience for our customers. We guide them through the entire process - from initial setup to ongoing support. Our team combines technical expertise with business orientation to deliver a seamless and effective experience. This role requires Ability to work full time from Sunday to Thursday during US hours (15:00/16:00–24:00) with some flexibility

Who You Are:

* You’re a people person with a strong sense of empathy for customers.
* You can read situations, understand team dynamics, and take initiative to get things done.
* You’re tech-savvy with a developer’s mindset and business-oriented, ensuring a positive customer experience.
* You have a customer-first mindset, ensuring their needs and experience are always your top priority.


What You’ll Actually Be Doing:

* Support enterprise-level Partners and internal teams with technical onboarding and integration to our systems.
* Provide ongoing technical support, including troubleshooting, investigating error messages, resolving coding issues, and addressing errors related to system updates.
* Collaborate closely with internal departments such as Development, IT, NOC, Implementations, Operations, and Relationship Management.

Why You’ll Love Working Here:

* Flexible hybrid work model: three days a week at our Jerusalem office
* Monthly wellness reimbursement – from therapy to gel manicure, it's up to you
* Full Keren Hishtalmut, private health and dental insurance
* Volunteer days, donation matching, Yoga and Pilates
* A supportive, collaborative culture that puts our people first

Next Step:
Hit Apply!

We Are At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem – we’re reshaping how financial technology is developed and delivered.

The Role:
The Team Lead, Technical Support is a hands?on leadership role responsible for day?to?day IT operations at the CRT Israel office, supporting approximately 200 end users in a corporate environment. This role supervises two Technical Support Engineers while actively participating in support, troubleshooting, and project work. The Team Lead serves as the local IT owner for the office , ensuring high service quality, operational stability, and alignment with enterprise IT standards across endpoint management, security, compliance, and systems administration. Work from our Jerusalem office 5 days a week ?Success in This Role Looks Like:
* The Israel office experiences reliable, high?quality IT support.
* Tickets are well documented, resolved efficiently, and trends are proactively addressed.
* Engineers are supported, guided, and developing technically.
* Backlog projects progress consistently without sacrificing daily operations.
* The office aligns with enterprise IT, security, and compliance standards.

Who You Are:

* Hands?on, service?oriented leader with a strong player/coach mindset—comfortable balancing technical execution with daily people leadership and escalation support.
* Excellent communicator and collaborator who builds trust with engineers, end users, HR, Security, Facilities, and global IT partners.
* Highly organized and accountable, with strong attention to detail in documentation, process adherence, and follow?through on operational and project work.
* Calm, pragmatic problem?solver who can prioritize effectively, manage competing demands, and maintain a high?quality user experience under pressure.
* Growth?minded mentor who enjoys developing others, identifying skill gaps, and continuously improving team capability and IT operations.

What You’ll Actually Be Doing:
Leadership & Supervision
* Act as a player/coach , balancing direct technical work with team supervision.
* Provide daily guidance, task prioritization, and escalation support for two direct?report engineers.
* Review ticket quality, documentation, and adherence to ITIL and internal standards.
* Mentor team members, identify skill gaps, and support ongoing development.
* Serve as the primary local IT escalation point for the Israel office. End?User Support & Operations
* Provide hands?on Mac and Windows support in a corporate environment (hardware, OS, applications, peripherals).
* Support onboarding, offboarding, and role changes in partnership with HR and Security.
* Troubleshoot hardware, software, account access, printing, conferencing, and office technology issues.
* Ensure consistent, high?quality user experience across the office. ServiceNow & Documentation
* Own and enforce proper ticket documentation in ServiceNow (incidents, problems, requests, changes).
* Ensure timely updates, root cause notes, and resolution details are captured.
* Contribute to and maintain knowledge articles and operational documentation.
* Track trends, recurring issues, and improvement opportunities through ticket data. Office IT Ownership
* Manage day?to?day IT operations for the CRT Israel office.
* Coordinate with global IT teams on standards, changes, outages, and initiatives.
* Oversee local inventory, asset lifecycle, and equipment refreshes.
* Serve as a local IT liaison for facilities, vendors, and third?party support when required.
* Support a dozen Microsoft Teams rooms as well as a Townhall syste

we are looking for a Support Engineer Associate.
The Engineering Support team is dedicated to creating a positive onboarding experience for our customers. We guide them through the entire process - from initial setup to ongoing support.
Our team combines technical expertise with business orientation to deliver a seamless and effective experience.
This role requires Ability to work full time from Sunday to Thursday during US hours (15:00/16:00-24:00) with some flexibility
What Youll Actually Be Doing:
Support enterprise-level Partners and internal teams with technical onboarding and integration to our systems.
Provide ongoing technical support, including troubleshooting, investigating error messages, resolving coding issues, and addressing errors related to system updates.
Collaborate closely with internal departments such as Development, IT, NOC, Implementations, Operations, and Relationship Management.

We are looking for Driving Function Customer Technical Engineer for a challenging position in managing the latest advanced driving assistance systems (ADAS) and autonomous vehicle (AV) products for various automotive companies.
What will your job look like:
Serve as subject matter expert and technical engineer for our Driving Functions, ADAS and AV products in front of customers.
Technical work with internal teams to advance customer issue resolution and follow up on issues.
Gather and analyze customer feedback to understand their needs, preferences, and challenges.
Support and follow versions and delivery of new versions to customers. Ensure the core product requirements align with customer needs and requirements.
Work collaboratively with Marketing, Sales, Product, Algorithmic Engineering teams.
Actively help improving development processes across different departments.
Joint work with lead car manufacturers, including joined workshops, test drives and functional tuning (including on site support).
Build and maintain excellent customer relationships.

Our Platform SW department is looking for a highly driven and dynamic SW customer engineer to join our team and help shape the future of Autonomous Driving systems.
Our team ensures fast and successful integration of our technologies in customers solutions
(car manufacturers / Tier1), from the design phase to a car launch, while working closely with internal R&D teams. We're looking for a strong, hands-on, software engineer who is passionately motivated by challenges and excels in troubleshooting hard, complex problems.
What will your job look like?
You will work directly with our development teams on integration into the car manufacturer's system from a real-time, safety-critical system aspects.
You will be responsible to provide quick and professional analysis and troubleshooting of advanced customer issues.
Support new boards bring up : coding, integration, unit test and customer support..
Integration with various embedded systems.

we are looking for a Security Engineering Operations Coordinator.
As the Security Engineering Operations Assistant, you'll be the organizational backbone for the VP, Security Engineering-ensuring requests move forward, deadlines stay visible, and nothing gets lost in the shuffle. This isn't about being an admin; it's about being the force multiplier that lets security leadership focus on strategy and technical priorities while you keep the machine running smoothly.
If you're the person who naturally keeps lists, follows up before being asked, and gets satisfaction from bringing order to chaos-this role was made for you.