We're looking for a Director of IT to lead our global IT operations and be a key partner in building OS - our Operating System. This role owns IT operations across all Port offices (Tel Aviv, US, and remote) while driving IT strategy and standards company-wide.
As we scale rapidly, we need a leader who can deliver exceptional IT support, seamless onboarding experiences, and reliable technology infrastructure across our global team. You'll lead the IT organization, manage a distributed team, and partner with the CIO to build scalable IT systems that ensure every employee-regardless of location-has the technology foundation they need to succeed.
This is a hands-on leadership role for someone who can balance operational excellence with strategic thinking. You'll manage immediate IT needs while building the processes, policies, and tooling that let us scale smoothly. Based in our Tel Aviv headquarters, you'll work closely with engineering, product, and business teams while leading IT operations globally.
What you'll do:
IT Operations & Support Leadership
Lead global IT operations across all our offices (Tel Aviv, US, UK) including helpdesk, onboarding/offboarding, hardware, and infrastructure
Manage the IT team ensuring consistent service delivery across timezones
Oversee employee technology lifecycle and ensure smooth onboarding/offboarding globally
Manage office IT infrastructure including networking, conference rooms, and physical security across all locations
Establish IT service commitments (SLAs) and track performance metrics
Build strong stakeholder relationships and proactively address technology needs
Use data to prioritize automation and plan team capacity
Champion "opinionated IT"-helping employees understand the best way to work, not just fixing problems
Create training materials, how-to guides, and best practices for productivity tools
Build self-service resources to reduce reactive support burden
Document IT processes and be the example of "how we help others"
Design and implement IT automation for onboarding, access provisioning, and monitoring
Build processes that scale as we grow
Vendor & Compliance:
Manage vendor relationships for IT services globally (including regional vendors)
Oversee IT asset lifecycle and maintain accurate inventory across all locations
Ensure all IT operations meet SOC2, ISO 27001, and FedRAMP compliance requirements globally
Partner with Security team on device security and access controls worldwide
Who you'll work with:
You'll report to the CIO and manage the global IT team. Based in Tel Aviv, you'll partner closely with Security, HR, Facilities, and Finance teams across all our locations.
Requirements: 7-10 years of IT operations experience, with 3-4 years in leadership role managing distributed teams
Hands-on expertise with Google Workspace, Slack, Jira, Notion, macOS, Linux
Experience managing IT for high-growth startups (100-400 employees) with multiple offices or remote teams
Strong troubleshooting and problem-solving skills
Experience with endpoint management tools (Jamf, JumpCloud, etc.)
Understanding of IT security and compliance (SOC2, ISO 27001, FedRAMP)
Service mindset: empathy, responsiveness, collaboration over control
Excellent Hebrew and English communication skills
Based in Tel Aviv, Israel (headquarters-based role)
Comfortable balancing hands-on work with strategic thinking
Experience managing remote/distributed teams across timezones
Nice to have (Advantages):
FedRAMP or government compliance framework experience
Automation tools (n8n, Zapier, Python/Bash scripting)
ITSM platforms (Jira Service Management, Zendesk)
Identity and access management (Okta, JumpCloud)
High-tech or SaaS company background
ITIL, CompTIA, or similar certifications.
This position is open to all candidates.