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We are looking for a key member to join our Professional Services team and play an integral role in ensuring customer satisfaction and a smooth onboarding process.

In this role, you will work closely with our professional services global team to handle technical activities during the customer onboarding phase. This includes developing custom solutions, tools, and scripts to improve processes, as well as collaborating with the product and R&D team to design tools that support new products and features.

Our ideal candidate is passionate about learning new technologies, organizing data, and is eager to be part of a dynamic and growing team. You will be successful if you are a problem-solver who enjoys working with both data and people to find the best solutions for our customers and the company.

Dot Compliance is a cloud based, innovative software company, and our product, built on Salesforce platform, allows life science customers to manage their quality and compliance

Responsibilities:

Product Ownership: Act as the "Product Owner" for Professional Services technical tools. Identify internal needs, define the technical roadmap for connectors, and ensure these tools are scalable and user-friendly.
Custom Development: Design and develop Python-based integrations and custom tools that extend the capabilities of the Salesforce platform.
Use vibe coding technology to develop custom solutions on top of the Salesforce platform.
System Architecture: Translate complex customer requirements into scalable Salesforce configurations and automated Flow solutions.
Support data migration tasks when migrating documents and records from other systems into Salesforce
Cross-Functional Collaboration: Act as the technical bridge between Professional Services, R&D, Product, and Customer Success to ensure new features are "service-ready."

As a Salesforce Technical Solution Engineer, you will work closely with Project Managers, customers, and internal technical teams to translate business and quality requirements into scalable Salesforce configurations and custom solutions. You will take a hands-on role in configuration, oversee delegated configuration activities performed by the back-office team, and manage all custom technical tasks throughout the project lifecycle.

This is a customer-facing role requiring strong technical expertise, structured execution, and the ability to clearly communicate progress and status.

Key Responsibilities

Partner closely with the Project Manager on customer projects involving custom Salesforce solutions.
Translate customer business and quality requirements into technical designs and configuration specifications.
Perform hands-on Salesforce configuration within the Dot Compliance platform.
Delegate configuration tasks to the back-office technical team and provide clear guidance and oversight.
Own and manage all custom solution tasks, ensuring alignment with project scope, timelines, and quality standards.
Monitor configuration progress, dependencies, and risks, and proactively raise issues when needed.
Participate in regular customer meetings to provide technical status updates and clarify requirements.
Support deployment, validation, and testing activities for configured and customized solutions.
Collaborate with Product, R&D, Support, and Customer Success teams to ensure successful delivery and long-term solution stability.